pre 2 godina
Ako želite da diskutujete bilo šta vezano za HellSpin Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
HellSpin Casino - opšta diskusija
pre 2 godina
Hello everyone,
I'm Marco and I can't withdraw my money on HellSpin casino. They always reject me all methods of cashout (credit card, E-wallet and Crypto).
My balance is huge and i'm worried about it.
Can you help me to solve this problem please?
Best regards,
marco
pre 2 godina
Hi
did you sent the documents for verification? First send them wait for few days to be completed. If they don’t process after the verification lodge the complaint in casinoguru.
4
pre 2 godina
Hello everyone,
I'm Marco and I can't withdraw my money on HellSpin casino. They always reject me all methods of cashout (credit card, E-wallet and Crypto).
My balance is huge and i'm worried about it.
Can you help me to solve this problem please?
Best regards,
marco
pre 2 godina
If your account has not been verified yet, all withdrawals will end up as canceled, I'm afraid.
Do not be surprised if the casino will block your account though, it sometimes happens if the KYC verification or security check is triggered.
Let us know how it's going, please.
pre 2 godina
Počeo sam da igram u Hell Spin kazinu prvi put ove nedelje. Kladio sam se 20 evra i osvojio nešto. Hteo sam da unovčim svoj dobitak, ali sada se kazino meša. Od mene je zatražen izvod iz banke gde se može videti transakcija, što sam imao bankovno izdanje za sebe i otpremio dokaz o transakciji. Sa brojem računa, datumom i vremenom uplate i iznosom, ali moji dokumenti se stalno odbijaju i iznos se stoga ne isplaćuje. Svakodnevni kontakt sa podrškom ne donosi uvek iste izjave. šta mi savetujete
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pre 2 godina
Hello,
I'd say that you should get some advice from the casino at the moment. It's crucial to learn why the document keeps rejecting, any chance that your full name and address are missing on the statement?
What statements have you got from the casino so far?
pre 2 godina
Pa, to sam i ja mislio u početku, pa sam dao svojoj banci da odštampa dodatni izvod računa sa prodajom gde je transakcija na njemu i gde je na njemu ime, adresa, broj računa i takođe sam napravio dokaz o transakciji gde sve o transakciji je na njemu, ime, datum, vreme, iznos i broj računa i uvek prkosi odbijen. Moje jedino objašnjenje je da je to zajednički račun sa mojim mužem i pošto su nam oba imena na njemu, naravno, ali to ne mogu da promenim i mislim da je normalno da kada ste u braku 30 godina imate zajednički račun.
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pre 2 godina
Kao objašnjenje, uvek postoji isto ime i nedostaju datum i iznos transakcije, ali to nije slučaj. Sve je na dokazu o transakciji🤷♀
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pre 2 godina
Hello, Gett.
Well, now I'm quite sure that without the proper explanation from the casino, we are not able to figure out what is possibly wrong. I agree that having a shared bank account is quite normal for two married people, so it makes me think that maybe the casino is lacking proper experience on how to deal with this - just guessing now.
Are you in touch with the support, please? If you feel that the casino is not able to explain what is wrong, I fear that I can only recommend submitting a complaint.
I also found that according to our latest review, the casino does not accept players from Germany. Which country of residence did you state in the registration form, please?
Thank you in advance.
pre 2 godina
Najgori kazino ikada...
Automatski prevedeno:
pre 2 godina
Care to explain what is wrong?
If only the reputation would not drop so low, did you check it?
You can do so here.
pre 1 godinu
Hi
I have been a loyal customer to Hell Spin Casino and have played for almost a year and verified originally when I first signed up so I was receiving my winnings and playing fine until suddenly they locked my account. I don't currently drive so I have a South Australian Proof of Age card which is a valid ID in my state. However it doesn't require a expiry date. And when I originally verified I explained my situation and they approved my account, but now they won't unlock my account (it's locked to the documents page and I can't click on anything excpet upload documents.) They said they don't accept identification with expiry but obviously they can cos they done it before. I am so angry with the service of this casino because I used theses low bet machines for helping with my anxiety and now I can't even play back what I have on my account and can't verify it so that's a nearly 200 dollar loss for me. I don't even think I will use them in the future it's so annoying considering I've already withdrew Hlhundreds before and now this crap.
pre 1 godinu
Hi there,
One could easily say that the casino is not capable of solving a quite usual situation, which is not good especially if we take its low reputation into the consideration. To me, it seems that the casino does not care to help, hence it's good that you created the complaint.
Let's just hope that the staff will cooperate after all.🤞
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Hellspin casino is trying to steal my cash winnings, how do I report this to CasinoGuru for complaint submission ?
pre 1 godinu
I see you found the way. 👌
Care to explain your issue here on the forum as well?
pre 1 godinu
Im having trouble finding the right document for this
upload proof of joint bank account, where we can see your both names and card number on one screenshot."
I’ve looked but online banking doesn’t show your card number only your bank account
pre 1 godinu
It depends on the bank options, I'd say.
The way I see it, especially pre-paid cards, or similar kinds, simply do not possess the holder's name. So the best option would be to get in touch with the casino. Explain the situation to the support.
Have you tried that, perhaps? What did you learn from them?
pre 1 godinu
I deposited several deposit over time an actually began to win got up to 8500 an then they auto played my acc until dry.... clearly if 208 times in a row 50 bet was made then U clearly have played someone's acc so U don't have to pay it.... nothing but scum an pies all the support ppls do is replying with please forward it name an blah blah whish IV done several times an that's all they reply with.... there fuckn ripping off dogs
pre 1 godinu
Oh, this is truly a strong accusation. Can you prove that somehow? Are you sure someone else has not gained access to your account instead?
Well, I would suggest submitting a complaint, but be ready for similar questions. I do not intend to say such a situation can't occur; it's just that without proof, there is usually no investigation.
I'll leave the choice to you, of course. https://casino.guru/complaints/create
pre 1 godinu
pazi sa društvom koje će vrteti! Prvi put sam napravio povlačenje, tražili su verifikaciju, prihvatili sve, ličnu kartu i adresu, a pri drugom podizanju opet traže verifikaciju, rekli su mi da obično traže poslednji put! Pre tri dana sam podigao mali iznos od 35€ i to je odmah urađeno juče sam otišao da podignem 150€ i ponovo traže adresu i ne prihvataju isti dokaz koji su ponovo dobili i poništavaju podizanje koje urade to tako da možete ponovo sve da igrate PAŽNjA
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