Zdravo Ioussf!
Žao mi je što se ne slažem sa vama, ali moram. Počnimo sa pritužbom u vezi sa nemačkim igračem jer rezime slučaja kaže:
„Nalog igrača je blokiran zbog igranja iz ograničene zemlje. Nakon što je prvobitno zatvorio žalbu kao nerešenu, kazino je odlučio da preispita svoju poziciju i zajedno sa igračem je pronašao odgovarajuće rešenje za obe strane ."
Značenje: rezultat je bio pošten - da, kazino je napravio grešku - ali zahvaljujući žalbi, promenili su mišljenje.
Međutim, prilično sam zbunjen kada kažete da je vaša žalba odbijena.
Zapravo, sve vaše žalbe su odbijene kao neopravdane , tako da smatramo da nisu predstavljeni stvarni dokazi koji potkrepljuju vaše tvrdnje, žao mi je.
Prema tužbi podnetoj protiv Heibets kazina , važno je razlikovati mišljenja od činjenica. Da objasnim dalje:
Vi se samo registrujete i deponujete, ali nikada ranije niste tražili povlačenje ili prošli KIC. Nema naznaka da će vaš nalog biti zatvoren zbog ograničenja zemlje. To su u ovom trenutku samo pretpostavke, sve dok kazino ne blokira vaš nalog posebno zbog ograničenja zemlje i dok vaši dobici ne budu zadržani, sve je pošteno. Koliko vidim u žalbi, ništa od toga se nikada nije dogodilo, zar ne?
Razumem da postoji izvesno pitanje zakonitosti, ali mi nismo advokati, umesto toga želimo da rešavamo sporove u vezi sa kodeksom kazina Guru Fair Gambling. Imajte na umu ovaj deo:
https://casino.guru/fair-gambling-codek-for-casinos#restricted-countries
" Nije prihvatljivo dozvoliti igračima da se kockaju ako kazino zna da su iz ograničene zemlje i ako kazino planira da se poziva na pravilo o ograničenim zemljama kad god igrač zatraži prvo povlačenje. Ovo je potpuno protiv pravila poštenja plai , jer kazino svesno dozvoljava igraču da se kladi bez šanse da zaista osvoji nešto zauzvrat."
Isto pravilo u drugom vodiču:
https://casino.guru/hov-to-choose-an-online-casino
„1. Kazino u potpunosti prihvata igrače iz vaše zemlje
Uvek vodite računa da kazino u potpunosti prihvata igrače iz zemlje u kojoj imate prebivalište. Mnoge zemlje formalno zabranjuju onlajn kazina da rade na njihovoj teritoriji. U praksi, ne primenjuju sve zemlje ovu zabranu na svaki kazino. Takođe, nemaju sve zemlje uticaj na kazina sa sedištem u zakonodavnim utočištima za kockanje. Ali mnoga kazina više vole da se povlače i ne prihvataju igrače iz takvih zemalja.
Ako ste iz takve zemlje, možda ćete otkriti da će vam kazino omogućiti da se registrujete i igrate, ali u slučaju pobede će vam biti potreban dokaz o prebivalištu iz druge zemlje. Oni će se pozvati na ovo prema svojim uslovima i odredbama."
Iskreno, to ide u skladu sa vašom situacijom:
„Dragi Jusf,
pošto kazino nije blokirao vaš račun jer je Holandija zabranjena zemlja i ništa od vašeg novca nije zaplenjeno zbog toga, bojim se da sada ništa ne možemo da učinimo da vam pomognemo."
Dozvolite mi jedno pitanje – da li biste podneli žalbu čak i u slučaju da ste uspeli da pobedite? Da li biste tražili od kazina da izgubi vaš dobitak i vrati vam samo depozit?
Smatram da je prilično interesantno da nastavite da igrate u takvim kazinima i stalno tražite da vam se vrate depoziti.
Zar ne biste rekli da bi bilo bolje da se držite kazina licenciranih u Holandiji?
Ako ste uvereni da je vaša zemlja ograničena ili da kazina nemaju odgovarajuću licencu, nemojte igrati tamo.
To je najlakši način, verujem.
Kada je reč o lažnim recenzijama Trust Pilota, to nažalost nije tako retko. Bili smo pod pritiskom kada su neke organizacije poslale spamere da napišu lažne užasne kritike o Casino Guruu. Danas je sve moguće, više nije važno da li su te kritike dobre ili loše. 🙁
To je smeće, slažem se.
Hi Youssf!
I'm sorry to disagree with you, but I have to. Let's start with the complaint related to the German player because the case summary says:
"The player's account got blocked for playing from a restricted country. After initially closing the complaint as unresolved, the casino decided to reconsider its position and found together with the player a suitable solution for both parties."
Meaning: the result was fair - yes, the casino made a mistake - yet thanks to the complaint, they changed their mind.
I'm, however, quite confused when you say your complaint was rejected.
Actually, all your complaints have been rejected as unjustified, thus we deem no actual pieces of evidence were presented to support your claims, I'm sorry.
According to the complaint submitted against Heybets Casino, it's important to distinguish opinions from facts. Let me explain further:
You only register and deposit, yet you have never asked for the withdrawal or passed the KYC in the past. There are no indications your account will be closed due to country restrictions. Those are just assumptions at this point, untill the casino blocks your account specifically due to the country restriction and your winnings are held, all is fair. From what I see in the complaint, none of that has ever happened, right?
I understand there is a certain question of legality, but we are not lawyers instead we aim to handle disputes in regards to Casino Guru Fair Gambling codex. Mind this part:
https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries
"It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return."
The same rule in another guide:
https://casino.guru/how-to-choose-an-online-casino
"1. The casino fully accepts players from your country
Always make sure that the casino fully accepts players from a country where you have a place of residence. Many countries formally ban online casinos from operating in their territory. In practise, not all countries apply this prohibition to every casino. Also, not all countries have influence on casinos based in gambling legislative havens. But many casinos prefer retreating and not accepting players from such countries.
If you are from such a country, you may find that a casino will allow you to register and play, but in case of winning, it will require a proof of residence from another country. They will invoke this on their terms & conditions."
Frankly it goes in hand with your situation:
"Dear Youssf,
since the casino has not blocked your account due to the Netherlands being a restricted country and none of your money has been confiscated because of it, I'm afraid there is nothing we can do now to assist you."
Allow me a question - Would you submit the complaint even in case you managed to win? Would you ask the casino to forfeit your winnings and give you back only the deposit?
I find it quite interesting that you keep playing in such casinos and keep asking for your deposits to be returned.
Wouldn't you say it would be much better to stick with casinos licensed in the Netherlands instead?
If you are convinced your country is restricted or the casinos miss proper license, do not play there.
That's the easiest way, I believe.
When it comes to fake Trust Pilot reviews, it's sadly not so rare. We have been under pressure when some organizations sent spammers to write fake terrible reviews on Casino Guru. All is possible these days, it does not matter whether those reviews are good or bad anymore. 🙁
It's rubbish, I agree.
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