iWild Casino - opšta diskusija (strana 17)

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Community & Complaints Administrator

pre 1 godinu

OriginalPrevod

Maybe anyone from casino guru team can advise me on what to do? Its soon been 5 working days, and i have money that is pending they ignore 2/3 withdrawals attempt of 1200€ total and only approved 400€.

I read complaints on Askgamblers, other casinoaffiliate pages and on Casino Guru its the same/similar all over.

pre 1 godinu

OriginalPrevod

Unfortunately, our complaint team is not able to intervene in cases before the 14-day time period passes to tell you the truth. So, I really hope that you will get paid before that.

I surely can understand that it must be frustarting, but we have our hands tied here. I hope you can understand that.

Social Media & Community Specialist

pre 1 godinu

OriginalPrevod

On Sunday i asked for €400x3 in withdrawal Wednesday morning €400x1 was processed, up til today still the only payment i saw. And i emailed them and no reply and livechatt says it will be processed but it isnt etc

pre 1 godinu

OriginalPrevod

Has the casino suggested they are officially in some delay? On the other hand, it could be that they only process payouts just a few days a week. It's more usual than one may think...

Srebro

Švedska

pre 1 godinu

OriginalPrevod

Not really they chose to process just one of three, and communications when i talk to live chat is that it will be paid soon and other jibberish

Community & Complaints Administrator

pre 1 godinu

OriginalPrevod

Yeah, the live chat many times doesn't know what is going on with the withdrawals, you know. That is why the best way is to communicate by email.

But nevermind, how is your withdrawal now, please? Any updates?

Srebro

Portugalija

pre 12 meseci

OriginalPrevod

Zdravo KASINO GURU.

Ja sam relativno nov član i želeo bih da vam se unapred zahvalim za vaš trud u podršci igračima.

Želim da izrazim svoju tugu sa ovim kazinom jer su mi zatvorili račun, tražeći više naloga, potpuno verifikovane, sa 2 uplaćena depozita, u kojima sam na 2. depozitu dobio više od 400 € u dobicima. Pokušao sam da izvršim povlačenje, koje je čekalo 4 radna dana. Petog dana, kada sam pokušao da se prijavim, dobio sam crvenu poruku da mi je nalog zatvoren odlukom administracije. Živim u Portugalu, maloj zemlji sa mnogo ruralnih područja, tako da nisam ja kriv što operater pruža isti IP za više korisnika. Već nekoliko godina sam legitiman igrač i nikada nisam imao ovakvu vrstu problema. Želeo bih da uložim žalbu, ali prema onome što sam istražio I vild kazino pripada grupi „ALTACORE", u kojoj takođe imam račun u drugom kazinu iste grupe, sa više od 5000 hiljada evra. Bojim se da će sve zapleniti.

Srdačan pozdrav.

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Social Media & Community Specialist

pre 12 meseci

OriginalPrevod

Hello.

Welcome; it is always nice to see new faces around, but I guess the reason should be more pleasing. 🙂

Let's focus on the situation you found yourself in so we can find a way out.

First of all, the golden rule says just one personal account in a casino, which means accounts within the whole casino group certainly won't count. We at Casino Guru do not believe IP match to be enough evidence for voiding winnings. It is supposed to be just a piece of puzzle.

So, the most important thing I would like to know is what else did the casino management find? I saw you did submit a complaint in the past, and if you believe the casino was quite quick with the judgment, I would recommend submitting another one.

How do you feel about lodging another complaint with us?

Srebro

Portugalija

pre 12 meseci

OriginalPrevod

Zdravo draga Radka,

Iskreno, ne znam ni zašto su mi blokirali nalog. Jednostavno su mi poslali mejl sa obaveštenjem o tome šta se dogodilo, u kojem su me optužili da imam više naloga. Nešto što je potpuno lažno. Kad god krenem na putovanje, bez obzira o kom se kazinu radi, moj prvi korak je da proverim svoj račun pre nego što uplatim. U i vild kazinu, nije bilo drugačije. Prvi put kada sam deponovao (sa potpuno verifikovanim računom) napravio sam depozit od 20 evra, ali sam na kraju izgubio sve. Drugi put kada sam deponovao 20 evra, dobio sam preko 400 evra. Pokušao sam da podignem 40€ i tada je sve počelo. Kazino nije prihvatio moj dobitak, konfiskovao mi je ceo saldo i potom zatvorio moj račun. Imam dokaz o svemu i mogu čak da ga podelim sa vama putem mejla, ali neću da uložim žalbu, barem ne još. Samo bih želeo da budete pažljiviji prema ovoj vrsti kazina, jer je moja pozitivna ocena koju ste mu dali skrenula pažnju na I VILD CASINO.

Srdačan pozdrav,

Romarico Silva.

Automatski prevedeno:

Community & Complaints Administrator

pre 12 meseci

OriginalPrevod

Unfortunately, if you don't file a complaint, we are unable to do anything here.

The whole situation needs to be investigated so we can learn what has happened, you know, and see if there is any chance we can fix it.

May I ask, though, why don't you want to file a complaint?

It is an interesting approach you have here, but I really can't understand it, to tell you the truth.🤷‍♀️

Obrisan

Romsilva je izbrisao post

Srebro

Portugalija

pre 11 meseci

OriginalPrevod

Kao što vidite, i koliko god to izgledalo neverovatno, kazino me ohrabruje da se vratim na platformu.

Zasmejava me.

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Obrisan

Romsilva je izbrisao post

Platinasti

Kanada

Romsilva

pre 11 meseci

OriginalPrevod

IWild along with all the Altaxore NV casinos are ethic free scammers and should be left in the waste bin of garbage casinos. IMHO of course. 😁

Community & Complaints Administrator

pre 11 meseci

Romsilva je izbrisao post

pre 11 meseci

OriginalPrevod

So, please keep us still informed about how it goes, and if you'd like our help, we'll be here.

Srebro

Portugalija

pre 11 meseci

OriginalPrevod

Draga Romi, nadam se da si dobro.

Kao što sam i očekivao, nažalost kazino je potpuno ignorisao moje imejlove i moje pokušaje da kontaktiram ćaskanje.

Nastaviću sa žalbom.

Izmenjeno

Automatski prevedeno:

Community & Complaints Administrator

pre 11 meseci

OriginalPrevod

No worries; our complaint team will surely review it whenever you are ready to submit it.

Let me know if everything goes well with the submission.

Platinasti

Finska

pre 11 meseci

OriginalPrevod

Želeo bih da znam više o iVild kazinu. U vlasništvu je iste kompanije kao i Snatch kazino. Imao sam problema sa Snatch kazinom u prošlosti tokom procesa povlačenja.

Traže dokumente sa mog bankovnog računa koje nijedan drugi kazino nije tražio od mene.

Ima li neko iskustva? Kakvu vrstu dokumenata zahteva iVild?

Više ne igram u Snatch kazinu jer mislim da su njihove prakse neprikladne.

Automatski prevedeno:

Social Media & Community Specialist

pre 11 meseci

OriginalPrevod

Hello, quite funny you're asking today. I just saw a post regarding Snach Casino ownership.

Perhaps you'll find it interesting—the post is here 👈. Let's see what my colleagues say about it.

Srebro

Portugalija

pre 10 meseci

OriginalPrevod

Draga Romi,

Nadam se da si dobro.

Danas sam podneo žalbu. Ako biste mogli da pogledate, bio bih vam zahvalan.

Srdačan pozdrav,

Romarico silva

Automatski prevedeno:

Community & Complaints Administrator

pre 10 meseci

OriginalPrevod

I can see that it is ready to be reviewed by our team.

Please wait for the information about what has to be done next.

Srebro

Finska

pre 10 meseci

OriginalPrevod

Najbolji početni bonusi samo na iVildcasinu, odlična igra, neponovljivi utisci. preporučujem

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