Slažem se da u tvom slučaju imaš svako pravo da se ljutiš. S druge strane, ovo je jedini čin nepravde na koji smo naišli sa Izi do sada. Dakle, rejting neće pasti prenisko u tom pogledu.
Žao mi je što se ovako završilo. Budite sigurni da kada kazino želi nazad svoju dragocenu ocenu, neko mora ponovo da se pozabavi vašom žalbom.
Dozvolite mi da citiram iz " Rešenje žalbi u kazinu ":
Kakve će biti posledice vaše žalbe?
Počnimo sa konstatacijom da nisu sve žalbe opravdane. Stoga, ako okolnosti i dokazi pokažu da kazino nije uradio ništa što smatramo nepravednim, žalba će biti zatvorena i kategorisana kao „odbijena". Isto se dešava ako prestanete da komunicirate sa nama nakon podnošenja žalbe.
Ako je žalba opravdana i kazino je uradio nešto nepravedno, idealan scenario je da rešimo žalbu po vašem ukusu. U ovom slučaju, žalba će biti zatvorena i kategorisana kao „rešena".
Ako je žalba opravdana, a mi nismo u mogućnosti da je rešimo, ona se zatvara i kategoriše kao „nerešena". Ovo se dešava kada nam kazino ili ne reaguje ili odbija da uradi ono što smatramo poštenim u toj specifičnoj situaciji. Nećete dobiti željeni ishod, ali žalba će biti sačuvana u našem sistemu, kazino će biti kažnjen nižom ocenom od nas i naš pregled kazina će upozoriti druge igrače na ono što se dogodilo. Štaviše, ako kazino želi da poboljša svoj rejting u budućnosti, biće primoran da se pozabavi žalbom, tako da postoji šansa da će vaša žalba biti rešena kasnije.
Bar još ima neke šanse za rešenje.
I agree that in your case, you have every right to be angry. On the other hand, this is the only act of unfairness we have come across with Izzi so far. Thus, the rating won't fall too low in that regard.
I'm sorry it ended like this. Please be assured once the casino wants its precious rating back, someone needs to address your complaint again.
Allow me to quote from "Casino complaint resolution":
What will be the consequences of your complaint?
Let's start by stating that not all complaints are justified. Therefore, if the circumstances and evidence show that the casino has not done anything that we consider to be unfair, the complaint will be closed and categorized as being 'rejected'. The same happens if you stop communicating with us after submitting your complaint.
If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.
If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.
At least there is still some chance for resolution.
Automatski prevedeno: