Tako da je sjajno što su ograničenja ukinuta i opet je sve u redu.
Što se tiče povlačenja, da, vi ste limit videli kao dobar i kada se u njega uklopite sa iznosom koji pominjete, videćemo da li će biti u redu i dobićete novac.
Naravno, takođe ću sačekati da vidim da li ćete dobiti ostatak kada možete ponovo da podignete veći iznos kada se limit resetuje.
Ako se nešto desi, biću ovde. 🙂
U toku je prigovor na ovaj kazino, - Jednog dana sam uplatio 7000 evra i istog dana sam hteo da isplatim 20 000 evra koje dobijem - odbijeno mi je plaćanje jer sam zamenio vip poene njihovog igrača, koje oni reklamiraju kao vagerfree - oni međutim, postoji pravilo koje sada znači da mogu da isplatim maksimalno 10 puta više od onoga za šta sam razmenio poene, - kazino je sada uzeo 19.500 evra sa računa. - zaista zamka napravljena samo da bi se konfiskovao dobitak.
Hmm, that strikes me as a pretty sad reason to void winning. Do they have something like that mentioned in the Terms and Conditions, that when points are exchanged, such conditions apply to your withdrawal? I don't think it should affect it in any way.
However, it is a good step that you have opened a complaint and our team will try to help you.
But I have one question, did you exchange these points after you won or did you use them to win the 20k?
Zatražio sam od kazina listu transakcija kako bi mogao da dokumentuje da su bodovi iskupljeni tokom sesije igre, ali iz „bezbednosnih razloga" oni to ne mogu da obezbede.
Mogu samo da preporučim odlazak daleko od ovog kazina ako je to način na koji rade. -
According to what I see in the complaint, you have already received the money, do I understand correctly? Did you make a deal with the casino or did they tell you it was just a mistake?
Either way, I'm glad it went well and you got your money. I hope you enjoy it, because it's quite a nice win.
Congratulations. 🎉😊☘️
Zdravo Jaro - hvala na praćenju
Prvo sam dobio mejl da je novac zaplenjen
- onda sam se žalio kazinu preko njihovih kanala - ovde su tvrdili da je novac zaplenjen, -
nakon objavljivanja ovde, sada sam dobio izvinjenje i novac je vraćen na račun - gde sam mogao da ga isplatim bez ikakvih problema.
tako da nema pregovora - ali pitam se da li su osetili određeni pritisak da ste bili uključeni? 😉
This may or may not be the case, but only the casino would know for sure. Of course, there could have been a mistake which they corrected and apologized for, so it could have been a misunderstanding which we may not have had any influence on.
The important thing is the result and that you have your money. 🙂
name: icelion05
The casino is "investigating" my account after I tried to withdraw. I did not do anything wrong, I am not in a restricted area and only played slots, mini games and live roulette, and my account passed KYC. When you deposit everything is perfect, now when you try to withdraw the problems begin. Both the live support and the email support say exactly the same, they "tell me to wait" when I have been waiting for more than three days already for a response. They, of course, do not provide any information about why my account is being investigated or when will the investigation finish. Apparently this is a common issue in this casino.
Dear icelioN,
As we just checked, the investigation on your account has already been concluded and you should be able to proceed with your withdrawal requests without any further delays.
Please check your account, and if you face any more issues, feel free to get back to us, either here or through our customer support team.
Best Regards,
Jackbit Casino
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