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Žao mi je, ali sam i dalje prilično uveren da očekujete da kazino plati za problem opisan u vašoj prethodno odbijenoj žalbi . Gotovo da se čini da se kazino slaže sa odbijanjem i da nije voljan da dalje razgovara o ovom pitanju, čak ni sa vama.
Mogu li da znam zašto verujete da je kazino još uvek u obavezi da unapredi ovu stvar, molim vas?
Mislim na ovu situaciju:
"Ako kazino dozvoljava igračima iz određene zemlje da polažu i igraju, oni treba da isplate svoje legitimne dobitke. Po istom principu, ako igrač uplati depozit u kazinu i izgubi, igrač nema pravo na povraćaj novca.
Ne možemo kažnjavati kazina ako nemaju nikakvu posebnu licencu.
Nakon prikupljanja svih podataka, ova žalba će sada biti odbijena".
Možda prvi 👈 sadrži objašnjenje?
„Kao što sam ranije objasnio, kazina mogu da zatvore račune igrača kad god i iz bilo kog razloga sve dok nijedna sredstva nisu zaplenjena u tom procesu. Zaista bismo želeli da pomognemo, ali nam je to nemoguće u ovim okolnostima.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. "
Pod ovim okolnostima, voleo bih da razumem kakav odgovor očekujete. Pomozite mi da to razumem, molim vas.
I'm sorry, but I'm still quite convinced you expect the casino to pay for the issue described in your previously rejected complaint. It almost seems the casino agrees with the rejection and is not willing to discuss the issue further, even with you.
May I know what makes you believe the casino is still obliged to press this matter forward, please?
I'm referring to this situation:
"If a casino allows players from a certain country to deposit and play, they should pay their legitimate winnings. By the same principle, if a player deposits in a casino and loses, the player is not eligible for a refund.
We can't penalize casinos if they lack any particular license.
After gathering all the information, this complaint will now be rejected."
Perhaps the first one👈 holds the explanation?
"As I explained previously, casinos can close players' accounts whenever and for whatever reason as long as no funds have been confiscated in the process. We would really like to help, but it is impossible for us under these circumstances.
Due to the aforementioned reasons, this complaint will now be rejected. "
Under these circumstances, I would love to understand what kind of response you're expecting. Help me understand that, please.
Ali postoje situacije u kojima i igrač i kazino tumače stvari na svoj način, tako da se ponekad ne bih iznenadio da su stvari drugačije na Trustpilotu. Pretpostavljam da ih niko ne može naterati ni na šta, a ako pošaljete neki dokaz koji je relevantan, a i dalje ne ispadne dobro, onda valjda znate šta da mislite.
But there are situations where both the player and the casino interpret things in their own way, so sometimes I wouldn't be surprised if things were different on Trustpilot. I guess nobody can force them to do anything and if you send some evidence that is relevant and it still doesn't turn out well, then I guess you know what to think.
Ne znam šta nameravaju, ali bi svakako bilo prikladno da su i igrači i kazino uvek pošteni. Verovatno ne bih igrao u onom gde to nije slučaj.
I don't know what they're up to, but it would certainly be appropriate if both the players and the casino were always honest. I probably wouldn't play in one where that's not the case.
Reagirajte putem podrške za podršku u ćaskanju uživo e-poštom vip pošta vip menadžer en vhatsapp na een jaar aleen reactie hier van neem contact op aleen verkt dit niet
Datum do: 04. jul 2024
Beverk
Odgovor na Jacktop Casino
2 uur geleden
Dragi Collin Daamen,
Hvala vam što ste nam skrenuli pažnju na ovo pitanje. Iskreno se izvinjavamo za sve poteškoće koje ste naišli da dođete do naših kanala za podršku. Vaše povratne informacije su nam od ključne važnosti i mi smo posvećeni brzom rešavanju svih komunikacijskih izazova.
Molimo vas da prihvatite naše izvinjenje zbog prouzrokovanih neprijatnosti. Podstičemo vas da ponovo pokušate da nam se obratite putem bilo kog od ovih kanala, jer smo željni da vam pomognemo i obezbedimo pozitivno rešenje za vašu zabrinutost.
Hvala vam na strpljenju i razumevanju. Radujemo se Vašem odgovoru i brzom rešavanju ovog pitanja.
Srdačan pozdrav,
Jacktop Casino tim
Geen reactie via de support live chat support email vip mail vip manager en whatsapp na een jaar aleen reactie hier van neem contact op aleen werkt dit niet
Datum van ervaring: 04 juli 2024
Bewerk
Antwoord van Jacktop Casino
2 uur geleden
Dear Collyn Daamen,
Thank you for bringing this issue to our attention. We sincerely apologize for any difficulties you've experienced in reaching our support channels. Your feedback is crucial to us, and we're committed to resolving any communication challenges promptly.
Please accept our apologies for the inconvenience caused. We encourage you to try reaching out to us again through any of these channels, as we are eager to assist you and ensure a positive resolution to your concerns.
Thank you for your patience and understanding. We look forward to hearing from you and resolving this matter promptly.
Kind Regards,
Jacktop Casino Team
U redu, pa ste im se obratili? Da li su pokušali nešto da dogovore sa vama ili ne?
Okay, so you reached out to them ? Did they try to work something out with you or not ?
Već pokušavam da stupim u kontakt na nekoliko načina, možda dođu na IGB Live u Amsterdamu, jedina opcija koju vidim je da kontaktiram bumerang partnere.
I am already trying to get in touch in several ways, maybe they will come to IGB Live in Amsterdam, the only option I see is to contact boomerang partners.
Ik probeer al op meerdere manieren contact te krijgen mischien komen ze bij igb live in amsterdam enigste optie die ik nog ziet is het aan spreken van boomerang partners
Mislite da ćete ići na konferenciju i tamo ćete se suočiti sa njima? Prilično zanimljivo, rekao bih. Najbolje bi bilo kada bi mogli da reše ovaj problem sa vama jednom zauvek jer znam da smo imali istoriju prepiske u prošlosti i da ste uložili nekoliko pritužbi protiv ovog kazina.
Voleo bih da je sve dobro ispalo.
You mean you're going to go to the conference and you're going to confront them there ? Quite interesting, I'd say. The best thing would be if they could resolve this problem with you once and for all because I know we have had a history of correspondence in the past and several complaints have been lodged by you against this casino.
I wish it had all turned out well.
da, stvarno sam umoran od toga
yeah i'm really tired of it
ja ik ben het echt zat
Razumem, samo ne znam da li je to najbolja ideja i da li možete nešto da uradite sa tim. Ali biću ovde za sve vesti.
I understand, I just don't know if it's the best idea and if you could do something with it. But I'll be here for any news.
Vidim sve dobre kritike posetilaca sa slikama i savršenim engleskim lol. da li uopšte proveravaš da li su pravi ljudi? kazino Guru daje ovom kazinu 6,5 znam za knjigu činjenica da je mrtav lažni slot.
I see al good reviews from visitors whit pictures and perfect english lol. do you even check if they are real people? casino Guru give this casino a 6.5 i know for a facts book af dead is a fake slot.
Zdravo, da, uvek proveravamo recenzije korisnika da bismo bili sigurni da nisu lažni.
Međutim, da li mislite tako samo zato što igrači dobro govore engleski?
Što se tiče slotova, zašto mislite da su lažni?
Hello, yes we always check user reviews to make sure they are not fake.
However, do you think so just because the players speak good English?
About the slots, why do you feel they are fake?
Zdravo, da, uvek proveravamo recenzije korisnika da bismo bili sigurni da nisu lažni.
Međutim, da li mislite tako samo zato što igrači dobro govore engleski?
Što se tiče slotova, zašto mislite da su lažni?
Hello, yes we always check user reviews to make sure they are not fake.
However, do you think so just because the players speak good English?
About the slots, why do you feel they are fake?
Ne, razumem da većina korisnika savršeno govori engleski........
Slika i savršeno na engleskom govoreći istoj grupi kazina da su imali sjajno iskustvo sa bonusom. a onda imate igrače kao što sam ja ne tako sjajni na engleskom neki NE AL. davanje iskrenog iskustva o verifikaciji povlačenja slotova i kazino Guru misleći da je to samo frustracija od njih?
Oke the slots the slot book of dead Ja sam igrao ovaj ovaj slot godinama u ovom kazinu poslednji real Scatter samo nedostaje polako prolazi pored 50 puta isto. ako igrate taj slot samo znate.RTP takođe nedostaje na slotovima.
No i understand most users speak perfect English.........
A picture and perfect in english telling the same group of casinos that they had some great experience on it bonus are great instant withdrawals come on do you belief this? and then you have players like me not so great in English some NOT AL. giving honest experience on slots withdrawals verification and casino Guru thinking its just frustration from them?
Oke the slots the slot book of dead i have been playing this this slot for years at this casino the last real the scatter just missing slowly passing by 50 times the same . if you play that slot you just know.RTP is also missing on the slots.
Verujem da se pitanje postova na forumu i recenzija korisnika shodno tome odvija u drugoj temi, tako da ako nemate ništa protiv, neću se ponavljati ovde.
S druge strane, verujemo da je kockanje način da se novac razmeni za uzbuđenje igre, pa ako igrači imaju tendenciju da pišu negativne kritike jer stalno gube i stoga igre moraju biti lažne, to zapravo govori vrlo malo o kazinu. kvalitete jer su igre samo kupljeni proizvod. Kockanje u velikoj meri znači gubitak.
Isto važi i za situacije u kojima igrač napiše negativnu recenziju da kaže da je kazino prevara jer povlačenje traje više od 24 sata.
Smatramo da odlaganje počinje do 4. dana. Uprkos tome, mi takođe uzimamo u obzir složenost pregleda i dajemo sve od sebe da većinu njih odobrimo. Svaka recenzija koja pruža barem neke informacije vredne deljenja će vrlo verovatno biti odobrena. Međutim, morali smo da postavimo bar nekoliko konkretnih smernica kako bismo osigurali da će se pregledima pristupiti manje-više na isti način. slažem se sa vama; to je veoma delikatna stvar.
Po mom mišljenju, nije dobra ideja igrati slotove bez vidljivog RTP-a; ovo bi, inače, delimično mogao biti razlog za sniženje indeksa bezbednosti. Da li ste čuli preporuke koje predstavljamo za fer kazina?
https://casino.guru/fair-gambling-codek-for-casinos#transparenci 👈
Ako sumnjate u pravednost igara, predlažem da kontaktirate organ za licenciranje. To je jedini nadležni organ vlasti u toj stvari.
I believe the matter of forum posts and user reviews is accordingly flowing in the other thread, so if you don't mind, I won't repeat myself here.
On the other hand, we believe that gambling is a way to exchange money for the thrill of the game, so if players tend to write negative reviews because they keep losing and hence the games must be fake, it actually says very little about the casino's qualities since the games are just a bought product. Gambling is very much about losing.
The same goes for situations where the player writes a negative review to say the casino is fraud because the withdrawal is taking more than 24 hours.
We consider a delay to start by the 4th day. Despite that, though, we also consider the complexity of the review and do our best to approve most of them. Every review providing at least some information worth sharing is very likely to be approved. However, we had to set at least a few concrete guidelines to ensure the reviews will be approached more or less the same way. I agree with you; it is a very delicate matter.
In my opinion, it is not a good idea to play slots without visible RTP; this could partially be the reason for the lowered Safety Index, by the way. Have you heard the recommendations we present for fair casinos?
https://casino.guru/fair-gambling-codex-for-casinos#transparency 👈
If you have doubts regarding the games fairness, I suggest you contact the licensing authority. That's the only competent ruling body in that particular matter.
Verujem da se pitanje postova na forumu i recenzija korisnika shodno tome odvija u drugoj temi, tako da ako nemate ništa protiv, neću se ponavljati ovde.
S druge strane, verujemo da je kockanje način da se novac razmeni za uzbuđenje igre, pa ako igrači imaju tendenciju da pišu negativne kritike jer stalno gube i stoga igre moraju biti lažne, to zapravo govori vrlo malo o kazinu. kvalitete jer su igre samo kupljeni proizvod. Kockanje u velikoj meri znači gubitak.
Isto važi i za situacije u kojima igrač napiše negativnu recenziju da kaže da je kazino prevara jer povlačenje traje više od 24 sata.
Smatramo da odlaganje počinje do 4. dana. Uprkos tome, mi takođe uzimamo u obzir složenost pregleda i dajemo sve od sebe da većinu njih odobrimo. Svaka recenzija koja pruža barem neke informacije vredne deljenja će vrlo verovatno biti odobrena. Međutim, morali smo da postavimo bar nekoliko konkretnih smernica kako bismo osigurali da će se pregledima pristupiti manje-više na isti način. slažem se sa vama; to je veoma delikatna stvar.
Po mom mišljenju, nije dobra ideja igrati slotove bez vidljivog RTP-a; ovo bi, inače, delimično mogao biti razlog za sniženje indeksa bezbednosti. Da li ste čuli preporuke koje predstavljamo za fer kazina?
https://casino.guru/fair-gambling-codek-for-casinos#transparenci 👈
Ako sumnjate u pravednost igara, predlažem da kontaktirate organ za licenciranje. To je jedini nadležni organ vlasti u toj stvari.
I believe the matter of forum posts and user reviews is accordingly flowing in the other thread, so if you don't mind, I won't repeat myself here.
On the other hand, we believe that gambling is a way to exchange money for the thrill of the game, so if players tend to write negative reviews because they keep losing and hence the games must be fake, it actually says very little about the casino's qualities since the games are just a bought product. Gambling is very much about losing.
The same goes for situations where the player writes a negative review to say the casino is fraud because the withdrawal is taking more than 24 hours.
We consider a delay to start by the 4th day. Despite that, though, we also consider the complexity of the review and do our best to approve most of them. Every review providing at least some information worth sharing is very likely to be approved. However, we had to set at least a few concrete guidelines to ensure the reviews will be approached more or less the same way. I agree with you; it is a very delicate matter.
In my opinion, it is not a good idea to play slots without visible RTP; this could partially be the reason for the lowered Safety Index, by the way. Have you heard the recommendations we present for fair casinos?
https://casino.guru/fair-gambling-codex-for-casinos#transparency 👈
If you have doubts regarding the games fairness, I suggest you contact the licensing authority. That's the only competent ruling body in that particular matter.
Ne morate da se ponavljate da nikoga ne napadam. Kako mogu da razgovaram o kazinu bez davanja sopstvenog iskustva
Zatvaram račun u ovom kazinu pre godinu dana izgubio sam možda 50 evra u kazinu bez frustracije.... Slot knjiga mrtvih je lažna, možete je braniti koliko želite. Ako pitam svoje prijatelje da li gledate kako se igra RTP ven oni čak i ne znaju o čemu pričam.
I Plaiboom kazino izgubio sam 2500, mislim da je odličan kazino, dobio je odličnu recenziju od mene. Imam puno pozitivnih kritika ovde o kazino Guru
I poslednja diskusija zašto bih morao da idem kod organa za izdavanje dozvola?
You dont have to repeat yourself im not atacking nobody.how can i discusse a casino without giving my own experience
I close the account on this casino 1 year ago lost maybe 50 euro on the casino no frustration....Slot book of dead is fake you can defend it al you want.If i ask my friends do you look at the RTP wen playing they dont even know what im talking about.
And Playboom casino i lost 2500 i think its a great casino got a great review here from me i have a lot of positive reviews here on casino Guru
And last its a discussion why would i have to go to licensing authority ?
velika prevara ovaj sajt u početku nije funkcionisao kako treba. I ja sam pao u vodu zbog dobrih kritika, ali su često samo lažni
big scam this site did not work properly at first I also fell into the water because of good reviews but they are often just fake
grote oplichting deze site werkte eerst niet naar behoren ben ook in het water gevallen door goede recensies aleen is dat vaak gewoon nep
Svaki put kada na trustu pilot izmisle čitave sablasne priče, ignorišem me u ćaskanju uživo
poslednji put kada sam bio na čekanju 3 sata za VIP menadžera koji je ušao u ćaskanje na 2 sekunde, a zatim ga zatvorio ako se ova kompanija nalazi u Holandiji, i dalje bih bio tamo popodne
ali nažalost ovo je mađarska kompanija koja je verovatno u vlasništvu Rusa. Nikada nisam bio plaćen, oni drže visok rezultat na pilotu poverenja dajući ljudima besplatne okrete za 5 zvezdica
Kao Holanđanin, vi ste jedini koji jednostavno možete lično posetiti ove ljude
i ispričati priču
Every time on trust pilot they come up with whole spooky stories, I am ignored in the live chat
last time I was on hold for 3 hours for a VIP manager who came into the chat for 2 seconds then closed it if this company was located in the Netherlands I would still be there this afternoon
but unfortunately this is a hungarian company which is probably owned by russians i never got paid they keep the score high on trust pilot by giving people free spins for 5 stars
As a Dutch person you are the only one who can simply visit these people in person
and tell a story
Elke keer op trust pilot komen ze met hele spook verhalen de live chat wordt ik genegeerd
stond vorige keer 3 uur in de wacht voor een vip manager die kwam 2 seconden in de chat toen sloot hij die af als dit bedrijf in nederland gevestigd zat dan zou ik er vanmiddag nog staan
maar helaas is dit een hongaars bedrijf wat waarschijnlijk in het bezit is van russen ik heb nooit uit betaald gekregen hun houden de score hoog op trust pilot door mensen free spins te geven voor 5 sterren
als nederlander kan je als enigste die mensen gewoon opzoeken in levende lijven
en even verhaal halen
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.