pre 2 godina
Ako želite da diskutujete bilo šta vezano za Joo Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Joo Casino - opšta diskusija
pre 2 godina
Zdravo svima. Imam problem sa joocasinom. Osvojio sam 1000 eura u ovom kazinu. Kazino mi je oduzeo 800 eura zbog navodnog bonusa (ne mogu naći ništa o tome u uslovima...). Eto, pomirio sam se sa činjenicom da imam samo 200 eura na računu. Problem je sada što kazino ne želi da podigne moj novac jer je minimalni iznos za podizanje 500 eura. Nemam bitcoin nalog i ne želim da ga kreiram. Ljubazno sam zamolio kazino da prenese mojih 200 eura na moj račun kako bih tamo konačno zatvorio svoj račun. Kazino to ne želi. Nadam se da mi neko može pomoći
Automatski prevedeno:
pre 2 godina
Hello,
Ella092, well it's a quite complicated matter, I'd say. Let's start from the beginning. Almost every no deposit bonus has several terms you have to keep in mind, one is called the maximum cashout limit and it tells you how much you will be able to win while the bonus is active. I find the maximal withdrawal limit in the bonus terms section, point 1.7.:
"1.7. The maximum withdrawal limit from a no deposit bonus including free spins is 50 EUR. The maximum withdrawal limit from no deposit-free spins is 50 EUR. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a (no deposit) bonus is 50 EUR. An exception can be made for loyal players, and in the case of winning, the maximum win amount can be increased. To request a withdrawal, you must fully verify your account and make a minimum deposit."
So it seems that your limit has been raised.
Have you checked the payment options available for players from Germany? Is there any other option you would prefer? I would ask the casino if it is available for you.
Kindly let me know if you manage to find a solution.
Ažurirano od strane autora pre 2 godina
pre 2 godina
Kazino mi je odgovorio u mejlu da će novac ili 200 eura biti prebačen bankovnim transferom kao povrat novca. Još uvijek čekam potvrdu. Ako nije pomoglo, javiću vam! Hvala vam puno ❤️
Automatski prevedeno:
pre 2 godina
Hello, it seems good 🙂.
Kindly let me know when you receive the money.
pre 1 godinu
Uplatio sam depozit, napravio nekoliko rundi, pobedio, tražio povlačenje, poništeno je.
Požalio sam se i rečeno mi je da moj nalog nije verifikovan. Poslao sam dokumente čak i da nisam mogao da se povučem, igrao sam izgubio sam
sa moje tačke gledišta, Joo Casino nije pouzdan. Napravio sam nekoliko zahteva za povlačenje, svi odbijeni, Paifun novčanik, pik i bankovni transfer, igram u Betano, Jvspin i Nine kazinu
Ažurirano od strane autora pre 1 godinu
Automatski prevedeno:
pre 1 godinu
Hello,
I'm sorry to say that but it's quite usual that first, your account needs to be verified, in order to send you your winnings. The payment option you opted for doesn't make any changes, I'm afraid. Some casinos send lower sums without verification, but there is some threshold, so you'll be asked to complete the verification eventually.
The exception goes for anonymous casinos - usually crypto ones.
Allow me to mention our point of view:
"
However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
"
I'm sorry you lost the balance, though. 🙁
pre 1 godinu
nalog je verifikovan, sve je u redu sa mojim nalogom. Svaki sat koji je tražio povlačenje bio je otkazan novom pričom.
minimalni iznos $50,00 reala
Automatski prevedeno:
pre 1 godinu
I guess that there is nothing else we can do at the moment, if you lost the money, we can't do much, I'm afraid.
Normally, I would suggest a complaint.
Can you share what stories the casino uses? 🤔
pre 1 godinu
Zaista ne postoji ništa drugo.
Automatski prevedeno:
pre 1 godinu
Ok, thank you for sharing your experience with us.
If you ever feel like you could use some help, please visit us. there is always room for another complaint 🙏.
The point is that we will try to hep you out.
pre 1 godinu
Zdravo, imam problem sa plaćanjem, zašto se odbija?
Automatski prevedeno:
pre 1 godinu
Hello,
I guess the casino should explain it to you. This is the forum, sadly we do not have information from the casinos.
pre 1 godinu
Pozdrav svima.
Imam problem sa JOO kazinom. Reč je o isplati od 700 evra. Iako je verifikacija završena i dokumenti su učitani, isplata se iznova i iznova odbija. Želeo bih da znam zašto?
Automatski prevedeno:
pre 1 godinu
It's good to hear that they have agreed to transfer the money or the 200 euros as a refund through bank transfer. I understand that you are still waiting for confirmation, so I hope that the process goes smoothly and that you receive the refund as soon as possible.
pre 1 godinu
Ne, čekam isplatu koja je ponovo odbijena.
Zašto je isplata odbijena?
Automatski prevedeno:
pre 1 godinu
Hello.
This reply was not meant for you 🙂 but for Ella092:
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Pozdrav svima.
Imam problem sa JOO kazinom. Reč je o isplati od 700 evra. Iako je verifikacija završena i dokumenti su učitani, isplata se iznova i iznova odbija. Želeo bih da znam zašto?
Automatski prevedeno:
pre 1 godinu
Hello there.
I'd love to answer your question, but sadly I can't. In this case, you should ask the casino.
Are you sure you're not receiving any kind of emails concerning the explanation? Sometimes such emails go directly to the spam or trash folder - worth checking.
If you have no clue, the casino should advise what's wrong.
Try asking the chat operator or support and share the reply, please.
pre 11 meseci
So I deposited into this casino. Took their deposit bonus offer. I played through the wagering amount. No I am trying to withdraw, the issue is that my bank provides me with a digital card only, no phyiscal card.
Now they won't verify me because of this and obviously can't withdraw. They have verified my ID and address. but won't verify where I deposited the funds from.
I am able to provide them with every other form of proof that the deposit came from an account under my name, show proof of the digital card(although they don't accept this). Yet they happily take payments from digital cards.
I think the bigger issue is that even if I had a physical card that had the same numbers and expiry date, the CCV on the back will be different as that is how my bank works. So there is no way from what they are telling me that I can verify myself and withdrawl.
If I had known that digital cards were not allowed, I would have used a different deposit method. I have used digital cards with other Casinos such as RoySpin and Viperspin and have had no issues in verifying myself and withdrawing.
Frustrating to say the least.
pre 11 meseci
Hey, if the casino doesn't give you any other alternative in the deposit to verify the method and then withdraw with it and also doesn't accept your card documents, I would recommend you to file a complaint here on this link.
Our team will try to help you and I firmly believe that this situation can be resolved. Of course, if you don't know what to expect from the complaint itself, I've also added a guide here where you can read all the relevant information.
Are you up for it ?
