To be perfectly honest the Curacao gaming license providers are not well known for their immediate or constructive responses - in general.
I can easily imagine that you will be ignored or receive something similar as you did from the casino... 🤯
Nevertheless, I'll wait for any update on this subject.
Yea well I'm not giving up without a fight. It's disgusting the way they treat people. You'd wonder has anyone actually managed to withdraw from jupi casino.
I checked recently resolved complaints, some players were paid after - you can browse through the complaints as well here.
I would still recommend playing only in casinos with the least good reputation, this casino is on the opposite side of the spectrum 🙁.
I also used a prepaid debit card to deposit money to this company and within less than a week they were able to give me the merchant used which was 7372 which is for dating and escort services. Please see their emailed sent. I have sent this to my bank. I am furious that for 2 months they have fobbed me off by saying its not a banking matter. How is a serious breach and violation not a banking issue. I have a window of 60 days to make the chargeback claim and I am almost upon it. Twice I submitted 2 dispute online forms for a chargeback and it was returned as unsuccessful twice despite all the information they asked for being submitted.
I have had such a headache and to be treated like this by your own bank. Whom I've been with for over 10 years is almost worse than what was done here. Please see attachment and thank you for your help. You guys are great.
Lisa
I have a headache with my bank they very rarely send correspondence in relation to this
Did you manage to get verified and get your money out?
Deponovao sam €200 u Jupi kazinu u decembru. Imao sam sreće i osvojio sam ukupno 4100 evra. Poslao sam zahtev za povlačenje za 1000 €. Nekoliko dana kasnije, Evobet kazino mi je poslao poruku da je novac zamrznut jer sam prekršio pravila Jupi kazina i koristio VPN. Nemam nalog u Evobet kazinu, pa sam se pitao kako da ih kontaktiram. Imao sam desetine razgovora i sa Jupi i Evobet kazinom i zamolio ih da dokažu da sam koristio VPN (što nisam uradio). Dobio sam zaista pomešane poruke iz oba kazina. Obećali su da će mi vratiti 200 € (povrat je stigao na račun) koje sam položio. 3900€ je ostalo u Jupi kazinu. Žalio sam se na tu stvar ali nisam dobio odgovor.
Ne igrajte u Jupi ili Evobet kazinu! Prevara!
Hello,
it must have been quite stressful, a circus. Have any of these casinos shown you when you were supposed to use the VPN? What was in those mixed messages, please?
One way or another, if you believe the casino - or both of them - had made a mistake, I suggest you try to complain through the Casino Guru Resolution Center. Do you want to know more? I'll gladly help you with that.
Zdravo, pravila oba kazina zabranjuju korišćenje VPN-a. Uvek čitam pravila kazina i nisam koristio VPN. Zamolio sam Jupi Casino da dokaže da sam koristio (da pružim dokaze) ono što Jupi Casino misli da je VPN. Kazino se pozvao na pravila i, između ostalog, napisao i ovo:
„Napominjemo da je ova odluka doneta iz poslovnog razloga..."
Razmišljam da podnesem žalbu preko CasinoGuru-a.
Ok, I have no idea how a business decision is related to VPN usage. Pardon my French but this stinks a bit. No wonder you are convinced this is not about the VPN. If I can help you with anything complaint-related, just ask. No problem at all.
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