Zdravo,
Ovaj 14 celodnevni pristup je zasnovan na našim opštim iskustvima sa rešavanjem pritužbi igrača. To je linija koju povlačimo da bismo definisali stanje kada postoji krajnja potreba da se uđe.
Pitati svaki kazino u kojem igrač ima odloženo plaćanje bilo bi izuzetno neefikasno za obe strane, posebno za igrače.
Iako se lično slažem, vremenski okvir je prilično dug.
Osim toga, to sam napisao već dva puta danas - uslovi se odnose na standardnu situaciju. Ako kazino doživi kašnjenje, pretpostavljam da se fokusiraju na pronalaženje rešenja, njihova primarna namera ne bi bila da menjaju uslove korišćenja. Drugo pitanje je kako KIC utiče na brzinu povlačenja, a najverovatnije bismo našli deo koji kaže da je prolazak verifikacije naloga neophodan da biste bili kvalifikovani za povlačenje.
Vremenski okvir se, po mom mišljenju, odnosi na tačku kada finansijski tim odobri povlačenje u sistemu ili to potvrdi svom provajderu plaćanja. Meni to ima smisla.
Iako se slažem, ako je podrška dovoljno brižna i podržavajuća, nema očiglednih komplikacija sa strane igrača, ceo proces bi trebalo da bude mnogo brži.
Hello,
This 14 full-day approach is based on our general experiences with handling players' complaints. It's a line we draw to define a state when there is an ultimate need to step in.
Asking each casino where the player is experiencing a delayed payment would be extremely inefficient for both sides, especially for players.
Though I personally agree, the time frame is quite long.
Additionally, I wrote that two times today already - the terms and conditions refer to a standard situation. If the casino is experiencing a delay, I imagine they focus on finding the solution, their primary intention would not be to change the terms of use. Another question is how the KYC affects the withdrawal speed, and most likely we would find a part saying that passing the account verification is necessary to be eligible for the withdrawal.
The time frame, in my opinion, refers to the point when the financial team approves the withdrawal in the system or confirms it to its payment provider. It makes sense to me.
Although I agree, if the support is caring and supportive enough, no obvious complications from the player's side are involved, the whole process should be much faster.
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