*Sledeće sadrži kopiju/pest e-poruka sa Kirgo agentom za podršku, Indijana (isti agent sa kojim sam razgovarao nekoliko dana kroz ćaskanje u vezi sa situacijom). Do danas je Indijana obično onaj koga dobijem kada odem u podršku sa pitanjima, i definitivno je moj omiljeni agent podrške. Pokušao sam da pronađem originalne poruke ćaskanja sa sajta, ali istorija ćaskanja na Kirgovom sajtu seže samo nekoliko dana nakon što su se ti razgovori odvijali. Što je žalosno jer sam želeo da vam dam potpuno razumevanje za situaciju.
Sreda, 24.7.2024, 9:52 UTC
Indijana je napisao:
Dragi Tajleru
Kontaktiramo vas u vezi sa blokiranjem povlačenja na vašem
Kirgo račun.
Iako je vaš nedavni depozit od 38,96 USD kreditiran na vaš Kirgo račun
u to vreme je još uvek čekao potvrde o blokčejnu. The
transakcija sada nije uspela, to je zato što je isto 0,0006 BTC takođe poslato
vaš poslednji depozit od 38,86 USD i ova transakcija je već potvrđena
na blokčejnu.
To znači da nećemo dobiti sredstva sa depozita od 38,96 USD kao a
rezultat već utrošenih sredstava.
Da bismo nadoknadili nedostajući depozit, morali smo da ga oduzmemo od vašeg trenutnog
balans. Blokiranje povlačenja na vašem nalogu je eskalirano da bude uklonjeno
i potvrdićemo sa vama putem e-pošte kada bude uklonjen.
Iskreno se izvinjavamo za eventualne neprijatnosti izazvane ovim.
Srdačan pozdrav,
Indiana
Kirgo tim
-------------------------------------------------- -------------------------------------------------- ---------
Tajler:
Zdravo Indijana,
Hvala što ste stupili u kontakt i objasnili šta se desilo sa mojim depozitom. Očigledno sam relativno nov u korišćenju kriptovaluta i nisam shvatio da pravim grešku. Zaista mi je žao zbog problema koje je ovo izazvalo.
Cenim vaše strpljenje i brzu pomoć. Možete li mi reći šta mogu da uradim da izbegnem ovu vrstu problema u budućnosti?
Hvala još jednom na vašoj podršci i podršci Kirgo tima.
najbolje,
Tiler
-------------------------------------------------- -------------------------------------------------- ---------
Zdravo, Tiler!
Zdravo Tiler,
Nadam se da će vas ova e-poruka dobro pronaći.
To je apsolutno zadovoljstvo. Samo želimo da vaše iskustvo sa kriptovalutama i Kirgom bude što je moguće glatkije, bez ikakvih problema.
Nema potrebe da se izvinjavate, niste nam izazvali nikakve probleme i rado ćemo vam pomoći gde možemo jer stvari mogu biti nezgodne sa kriptovalutama.
Naš tim za plaćanja je detaljnije objasnio problem i glasi:
Poslali ste isti Bitcoin iz svog novčanika, tako da su obe transakcije poslate u blok lanac. Ali pošto je to bio isti Bitcoin koji je poslat u svakoj transakciji, blockchain je potvrdio samo jednu od transakcija. Druga transakcija nije uspela jer se vaš Bitcoin više ne drži u novčaniku jer je poslata sa potvrđenom transakcijom.
Stoga, u budućnosti, samo treba da osigurate da vaš novčanik ima dovoljno sredstava da pokrije i transakcije na čekanju, kao i sve nove transakcije koje napravite.
Nadamo se da će vam ovo razjasniti stvari, ali zapamtite da smo uvek tu da vam pomognemo ako je potrebno.
Hvala vam što igrate na Kirgo!
Ako imate dodatnih pitanja, slobodno nas kontaktirajte.
Srdačan pozdrav,
Annie
Specijalista za brigu o kupcima.
Prethodne poruke:
-------------------------------------------------- -------------------------------------------------- ---------
*The following contains a copy/paste of the emails with Kirgo support agent, Indiana (the same agent i spoke with for a couple days through the chat regarding the situation). To this day Indiana is usually who I get when I go to support with questions, and is definitely my favorite support agent. I had attempted to find the original chat messages from the site, but the chat history on Kirgo's site only goes back just a few days after those conversations took place. Which is unfortunate because I wanted to give you a full understanding into the situation.
Wed, 7/24/2024, 9:52 AM UTC
Indiana wrote:
Dear Tyler
We’re contacting you with regards to your withdrawals being blocked on your
Kirgo account.
Your recent deposit of 38.96 USD was credited to your Kirgo account even though
it was still pending confirmations on the blockchain at the time. The
transaction has now failed, this is because the same 0.0006 BTC was also sent in
your last deposit of 38.86 USD and this transaction has already been confirmed
on the blockchain.
This means that we will not receive the funds from the deposit of 38.96 USD as a
result of the funds already being spent.
To make up for the missing deposit, we’ve had to subtract it from your current
balance. The withdrawal block on your account has been escalated to be removed
and we'll confirm with you via email once it has been removed.
We sincerely apologize for any inconvenience caused as a result of this.
Best Regards,
Indiana
The Kirgo Team
-------------------------------------------------------------------------------------------------------------
Tyler:
Hi Indiana,
Thanks for getting in touch and explaining what happened with my deposit. I’m obviously relatively new to using cryptocurrencies and didn’t realize I was making a mistake. I’m really sorry for any trouble this caused.
I appreciate your patience and quick help. Could you let me know what I can do to avoid this kind of issue in the future?
Thanks again for your and the Kirgo team's support.
Best,
Tyler
-------------------------------------------------------------------------------------------------------------
Hi, Tyler!
Hi there Tyler,
Hope this email finds you well.
It is an absolute pleasure. We just want your experience with cryptocurrency and Kirgo to be as smooth as possible, without any issues.
There is no need to apologize, you have caused us no trouble at all and we are happy to assist you where we can as things can be tricky with cryptocurrency.
Our Payments team have explained the issue in more detail and is as follows:
You sent the same Bitcoin from your wallet, so both transactions were sent to the blockchain. But because it was the same Bitcoin that was sent in each transaction, the blockchain only confirmed one of the transactions. The second transaction failed as a result of your Bitcoin no longer being held in your wallet because it was sent with the transaction that was confirmed.
Therefore, in the future, you just need to ensure that your wallet has sufficient balance to cover both pending transactions as well as any new transactions you make.
We hope this clears things up for you, but remember that we are always here to assist if need be.
Thank you for playing on Kirgo!
If you have any further queries, please do not hesitate to contact us.
Best regards,
Annie
Customer Care Specialist.
Previous messages:
-------------------------------------------------------------------------------------------------------------
Automatski prevedeno: