razumem. Dobro je što ste na kraju uspeli da uložite žalbu.
Sada moramo da vidimo šta naš tim za žalbe postiže u vezi sa problemom koji imate u ovom kazinu.
Prvo, veoma je važno da li će kazino komunicirati sa nama.
Molim vas pokušajte da budete strpljivi, iako znam da to nije lako.
I understand. It is good that you were able to file the complaint at the end.
Now we need to see what our complaint team achieves regarding the issue you have at this casino.
Firstly, it is very important if the casino will communicate with us.
Please try to be patient, even though I know that is not easy.
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