Zdravo. Nažalost, nemam ništa dobro da kažem o isplati u ovom kazinu. Čekam isplatu od €1500 od 6. maja 2022.
Često sam koristio live chat, ali sam samo jednom sreo nekoga uživo. Ovaj mi nije mogao pomoći. Rečeno mi je da mogu samo da pitam upravitelja računa putem e-pošte. I ja sam to uradio nekoliko puta. Obično sam tek nekoliko dana kasnije dobijao vrlo nezadovoljavajuće odgovore. Kako da se ponašam?
Baury
Hi Baury,
That's far too long, and also the lack of communication does not seem right.
Have you ever received any information about any problem with the withdrawal?
Has your account been fully verified, please?
I think you should submit a complaint and kindly answer those questions there as well.
Just click this link: https://casino.guru/complaints/create
Excelent casino with very fast withdrawalls and live chat.
Also let's not forget that there is all providers and all games im recomend this casino.
Hello,
that's great!
Any chance to receive some sort of free spins from the casino as a reward for writing a user review I wonder?
Just want to clarify that this is not the proper user review feature and it will not affect the casino's user review rating 🙂.
I like the new modern design of the Mad Money Casino website. Here I find most of the popular slots of the best providers. Many interesting options to receive free bonuses are available. A friendly live support helps all customers.
Sounds good! 🙂
Have you already deposited and withdrawn, I wonder?
Poštovani, čekam isplatu od 2.200 eura u eth od 2. avgusta 2022. i stalno me odgađa računovodstveni tim.
Isplata je još uvijek u toku, već je više puta isplaćena i račun je u potpunosti verifikovan.
Šta mogu učiniti da dobijem svoj novac?
Hvala vam puno
Hello,
Based on your information, I would say that there is no obvious reason for such a delay.🤔
Any particular reason was given by the support, please? I'm just guessing now, that the casino may be short on staff due to holidays, or maybe the accounting team has been overwhelmed lately.
Anyway, feel free to consider submitting a complaint.
Već sam otvorio žalbu.
Kripto sistem je navodno promijenjen, ali sam uspio uplatiti kripto nakon zahtjeva za isplatom.
Zanima me šta će se desiti, u live chatu sam izgleda banovan, zahtev za agenta je već 4 puta odbijen i izbačen sam iz chata sa razlogom što niko nije dostupan.
Hello,
I checked your complaint, it's good that you have all those screenshots available, I think those would help a lot.
Let's see if we manage to get some updates from the casino soon, I certainly hope for the best!
Hvala vam puno, da, želeo bih da pokažem da sam uvek pokušavao da nađem rešenje i da sam imao puno strpljenja. Nažalost, nije uploadovao 1 screenshot na kojem se vidi moj račun sa depozitom, piše u toku od 02.08.22. i ništa u napomeni, tako da od mene ne treba ništa raditi. Sve u svemu, šteta jer sam inače bio prilično zadovoljan kazinom.
Nadam se najboljem sada i vjerujem u kazino
Hello,
I'm not sure whether there is some cap limiting the number of screenshots available to be inserted. I can recall we had some technical issues with the upload tool. Maybe it was caused by this.
Anyway, I believe you can send the PrintScreen via email.
I understand your frustration in this case. It's quite difficult to find a good casino that truly fits your style.
Let's just focus on the withdrawal, now 🤞
Pozdrav do sada mi se ništa nije desilo. Jeste li već dobili odgovor?
Hello,
I think that Nick will update the complaint very soon, sadly I have no information I do not deal with complaints directly. I will check on the progress tomorrow.🤞
Hello,
I am waiting a withdrawal of 200 euros to be paid from 29th of October. It has been pending since Friday.
I have another withdrawal of 400 I asked 2 days ago.
They didn't pay me any of the two yet but they dare send me promotions to deposit.
Today is 10th day I'm waiting.
Hello,
it sounds truly stupid sending you a promotion in this situation, yet the explanation is quite simple.
Casinos do not filter players with "issues" pending withdrawals or complicated KYC when sending the promo. Most likely they just provide the list of contacts to the partner who sends promotions on the casino's behalf.
I'd say 4 days left, then the complaint 🙁.
Hello,
yes, i will wait until Friday and i will submit a complaint. Seriously, taking 11 days to pay out 200 euros, it says a lot about how of a poor casino it is... Not to mention that i made another withdrawal of 400 two or three days ago, i guess i will wait like a month for them.
Hi mrmileena, It's hard to guess how long you'll have to wait, but if nothing happen until Friday and then again even with the second withdrawal, then don't hesitate and submit a complaint, as already said here. I keep my fingers crossed.
Hello there,
I made a note to ask you whether you got the winnings, so what is the situation today? 🤞
Hello Radka,
first of all, that is very sweet of you 🙂 thank you...
Here is their reply today after i sent them a last mail before i submit complaint:
Good morning,
As mentioned prior we are still having some connection issues. Our tech team is working with the new payment methods to resolve this issue asap. We appreciate your patience and I will keep you posted on status. We are hoping this is resolved today.
Thank you
I wrote them that if they have issues with bank transfer, they can send to my neteller account. I will wait until tonight and after work, unfortunately i will have to submit a complaint because it has been 2 weeks.
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