Nažalost, nisu sva kazina uključena u BetBlocker inicijativu, tako da neće svi moći da urade ono što je opisano. Što je šteta jer bi bilo sjajno da je više kazina.
Video sam da oba kazina imaju nizak indeks sigurnosti, tako da nisam iznenađen njihovim ponašanjem i mogu da razumem zašto vam je tako teško da zatvorite ove račune. Naš tim će pokušati da vam pomogne i nadamo se da će to biti moguće.
Međutim, šta su vam odgovorili na mejlove?
Takođe bih želeo da istaknem da nisam video da ste odgovorili Tomašu o drugom kazinu Superb, pa bi bilo dobro da jeste da žalba ne bude zatvorena.
Da li bi to bilo moguće?
Unfortunately not all casinos are included in the BetBlocker initiative, so not all of them will be able to do what has been described. Which is a shame because it would be great if it was for more casinos.
I have seen that both casinos have a safety low index, so I am not surprised by their behaviour and I can understand why it is so difficult for you to close these accounts. Our team will try to help you and hopefully it will be possible.
However, what did they write back to your emails?
I would also like to point out that I have not seen you reply to Tomas about the other casino Superb, so it would be good if you did so that the complaint would not be closed.
Would that be possible?