juče
Dali su mi novac nakon što sam uložio žalbu i rekli su da će sniziti ocenu.
Automatski prevedeno:
Malina Casino - opšta diskusija (strana 11)
pre 22 sati
I'm sorry, but I find that hard to believe. It may be just a wrong interpretation, so I would like to step in:
The Safety Index may be adjusted due to a complaint, but only when the complaint gets closed. However, one complaint is usually not enough to lower the Safety Index that significantly.
Not sure whether I already posted it in this thread, but this is basically how it works:
"Black points are a form of penalty given to casinos in our database for the way they handle the complaints submitted to our Center. They are calculated based on the disputed amount and the severity of the complaint, and each black point directly influences the Safety Index of a casino. The more black points the casino has, the lower its Safety Index will be."
I hope the casino will work out the process fast.
pre 22 sati
Good catch!
It's because the experiences have to be proven through the complaints first. What may seem like a scam could just be a delay, and so on. For example, according to the user reviews, this casino is doing pretty badly in terms of support and is slow. So, if you expected something else, I think you should consider reading the user reviews too. What do you think?
pre 21 sati
Dakle, problem bi mogao biti što ljudi ne podnose formalne žalbe uprkos tome što su videli brojne sukobe ovog kazina?
Automatski prevedeno:
1
pre 21 sati
Da svako treba da uloži žalbu i tako sa sigurnošću zna da li kazino zaslužuje tu ocenu ili ne. U mom konkretnom slučaju, još uvek nisu odgovorili i ne odgovaraju na moje mejlove.
Automatski prevedeno:
pre 16 sati
Samo kašnjenje?... Ne poštuju svoje uslove, ne daju dokumenta kao dokaz o uplati. I ima recenziju 9 od 10, ne deluje mi fer i kao što vidite nismo jedini. Do sada mi nisu platili ono što je trebalo... veoma je frustrirajuće svaki dan ići u podršku i reći mi da čekam i da će mi poslati odgovor na mejl, zbog čega nikada ne odgovaraju .
Ažurirano od strane autora pre 16 sati
Automatski prevedeno:
pre 2 sati
Savršeno...prošlo je oko dve nedelje...kazino još uvek nije odgovorio i mislim da neće.
Pretpostavljam da će mu tako dati ocenu koju zaslužuje...ono što nisam siguran je da li ih to brine.
Automatski prevedeno:
pre 21 sati
Dakle, problem bi mogao biti što ljudi ne podnose formalne žalbe uprkos tome što su videli brojne sukobe ovog kazina?
Automatski prevedeno:
pre 1 sat
Yes. That may very easily become the issue we need the players to realize. For example, complaining on the forum is good for spreading awareness throughout the community. Submitting the user reviews may also have a good impact.
Yet in order to investigate the casino's concrete actions, we need player's direct cooperation. Imagine how that would sound if we reached out to the casino representative, saying, "Many players have lately been posting on the forum about withdrawal delays. What is happening?" We would get a general response or a request for details to identify the players, which we could not provide for at least two major reasons:
- no identification is required to post on the forum
- without player's consent, we can't share details with anyone
Every time I spot a group of players posting about similar issues, I try to ask my colleagues from the affiliate team or Data Team whether they are aware of any issues regarding the casino. The truth is, however, that the officially submitted complaint through Casino Guru Resolution Center is a far better option; anyone can see it even if the conclusion has yet to come.
I hope it makes sense. I'll be here if you need me
1
pre 21 sati
Da svako treba da uloži žalbu i tako sa sigurnošću zna da li kazino zaslužuje tu ocenu ili ne. U mom konkretnom slučaju, još uvek nisu odgovorili i ne odgovaraju na moje mejlove.
Automatski prevedeno:
pre 1 sat
Exactly. Using the worst and most succinct description possible, I would say:
More ignored or unresolved complaints with the highest disputed amounts is the fastest way to ruin a casino's Safety Index.
1
pre 16 sati
Samo kašnjenje?... Ne poštuju svoje uslove, ne daju dokumenta kao dokaz o uplati. I ima recenziju 9 od 10, ne deluje mi fer i kao što vidite nismo jedini. Do sada mi nisu platili ono što je trebalo... veoma je frustrirajuće svaki dan ići u podršku i reći mi da čekam i da će mi poslati odgovor na mejl, zbog čega nikada ne odgovaraju .
Automatski prevedeno:
pre 1 sat
May I ask you kindly to read this thread, please?
Or at least the last page. We had this discussion just before you joined. It actually continues. I believe we are far beyond terms and conditions, and I understand your frustration. On the other hand, despite the terms and conditions of any casino, we provide casinos with 14 full days to pay out players. We believe it is enough time to resolve KYC, additional checks, or any other struggles within a reasonable scale. Of course players expect casinos to comply with their own rules, and I could mention that online casinos usually have that covered in the terms and conditions too. But that is not necessary to bother you with that now.
It is not a good sign if the support is not sufficient enough, leaving players uninformed and helpless. I keep saying honest explanation may prevent such situations quite well.
Hypothetically, if, for some reason, any casino decides, without informing anyone, not to address the issues. How would you find out? Something like this is highly unpredictable. I bet you would not keep palying there if you knew better.
I empathize with you. Let's give the complaints the time needed, please.
pre 31 minuta
Potpuno se slažem....
Automatski prevedeno:
pre 30 minuta
Vaš odgovor je veoma informativan, kao i uvek. Nadam se da će korisnici razumeti i to učiniti. Uzgred, šta se dešava ako kazino ne odgovori na moju žalbu?
Automatski prevedeno:
