Deponovao sam više puta u ovom kazinu i bio sam u potpunosti verifikovan.. Dobio sam bonus od 10 funti koji je naveo da bi vaš maksimalni dobitak od njega za povlačenje mogao biti 5k veći, tako da 50 funti.. kod drugih provajdera kada vdb dostigne potrebne uslove za bonus c bi vratio vaš balans na 50, tako da pretpostavljam da se ovo dogodilo.. kazino mi je onda dozvolio da se kladim na ono što sam mislio da je moj novac do tačke kada sam povukao 800.
Ovde počinju problemi.. šalju poruke u kojima traže sliku depozitne kartice koju poštujem.. onda dobijam mail da
Nadamo se da će vas ovaj imejl dobro pronaći!
Danas vas kontaktiramo jer vas obaveštavamo da u skladu sa pravilima promocije možete podići 5k iznos bonusa, koji u vašem slučaju iznosi 50 GBP. Takođe imajte na umu da povlačenje neće biti uspešno osim ako ne verifikujete svaku karticu koju ste koristili za depozit.
Ako imate dodatnih pitanja ili upita, slobodno nas kontaktirajte bilo kada putem e-pošte ili ćaskanja uživo. Rado ćemo vam pomoći.
Želim vam prijatan dan!
Dakle, umesto da vrate bonus na 50 i puste me da nastavim, dozvolili su mi da napravim balans koji je u suštini beskorisan zbog činjenice da ga nikada ne mogu povući.. čini se da nikada neće postati moj novac.
Da li je ova praksa ispravna.. oseća se varljivo
Edit: nakon što su razgovarali uživo, rekli su da nije njihova odgovornost da to urade, ja sam trebao biti svjestan i shvatiti iako je moj balans govorio više i mogao sam da se igram sa njim, samo 50 od toga će ikada biti moje.. sigurno je lako stvar je da implementirate sistem koji vas kada se bonus završi vraća na vaš maksimalni dobitak od toga.. oni možete igrati i zaraditi više
I deposited multiple times with this casino and was fully verified..I got a 10 pound bonus which stated that your max win from it to withdraw could be 5x that so 50 pounds.. with other providers once the required bonus requirements have vdb reached out c would revert your balance to the 50 so I presume this had happened.. the casino then let me wager what I thought was my money up to a point where I withdrew 800.
This is where the problems start.. they messages asking for picture of deposit card which I comply.. then I get a mail saying
We hope this email finds you well!
We are contacting you today because we would like to inform you that according to the rules of the promotion, you can withdraw 5x the bonus amount, which in your case is 50 GBP. Also please note that the withdrawal will not be successful unless you verify every card you used for deposit.
If you have any further questions or inquiries, please, feel free to contact us anytime via email or Live Chat. We are more than happy to assist you.
Have a nice day!
So instead of reverting the bonus to 50 and letting me carry on they have let me build up a balance that is essentially useless due to the fact I can never withdraw it..it seemingly never becomes my money.
Is this practice right.. it feels deceitful
Edit: having spoken up live chat they have said it is not their responsibility to do that I should have been aware and realised even though my balance said more and I could play with it only 50 of it would ever be mine.. surely the easy thing is to implement a system which once the bonus is over reverts you to your max win from that.. they you can play and earn more
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