ForumKazinaMyStake Casino - opšta diskusija

MyStake Casino - opšta diskusija (strana 3)

pre 2 godina od Leclair36
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daniele1994
pre 1 godinu

Hello, it sounded like a practice from a scam casino that tries to find some stupid excuse for not paying out the winnings, but this casino supposed to be good.

By the way, do you know anything about the 3rd card they require from you? Maybe it belongs to someone in your family? Can you maybe see the history of your deposits in your casino account? Some casinos offer the option to see all your deposits and withdrawals for last X months. Then you could clearly see if there are only the 2 + 4 deposits.

pre 1 godinu

file

ovo su SVI moji depoziti uzeti sa njihove stranice. Nakon toga sam ih uporedio sa listama kretanja dvije kartice koje sam ovjerio i odgovaraju transakcijama i po iznosu, i po datumima, i po vremenu. Poslao sam im sve i oni nastavljaju, ne pokazujući nikakav dokument za razliku od mene, da ponavljaju da sam koristio ovu fantomsku karticu koju NEMAM, NIKAD NE KORISTIM i prije svega NIJE na moje ime. Između ostalog, ova neuhvatljiva treća kartica se pojavila tokom razmjene mejlova.

Automatski prevedeno:
daniele1994
pre 1 godinu

Ova 4 sa ovjerenom visa karticom: filefilefilefile

Ova dva sa verifikovanom Mastercard karticom:

filefile

Automatski prevedeno:
daniele1994
pre 1 godinu

Hello daniele1994,

I think this is the right time to submit a complaint and let our team step in.

Just click this link:

https://casino.guru/complaints/create

In order to help you, we need to fully understand where this 3rd card comes from and see some evidence gained from the casino. MyStake possesses a very good reputation we should be able to clarify the situation by collaboration, hopefully.


Radka
pre 1 godinu

Uložio sam žalbu, ali ništa se ne može učiniti. Zamolio sam ih da mi barem daju detalje ovog depozita, a oni odgovaraju da pozovu moju banku. Šaljem mu snimke ekrana na kojima možete vidjeti da je 6 depozita na stranici savršeno u skladu sa troškovima na bilansima moje banke i nastavljaju da me voze... .. Mislim da su pravi prevaranti. Nikada nisam vidio korisničku službu gdje pokušavam riješiti, a oni ne...

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daniele1994
pre 1 godinu

And that's why we step in. If the casino decides to ignore the whole complaint or shows little interest in an honest solution, it will be warded by black points.

Just give us some time and we shall see if there is a way.

pre 1 godinu

Zdravo, želeo bih da vas pitam kako mogu da podignem novac sa mystake.com kazina?

Automatski prevedeno:
Lukas13
pre 1 godinu

Hello there,

I'm sure there is some tab called "withdrawals" or a similar button in your wallet. If you're struggling to find it by yourself, don't hesitate to ask the live chat. Kind note: Do not be surprised if your account verification is triggered, it's a normal process to verify your account in order to accept your withdrawal request.

pre 1 godinu

i won 2100euro yesterday morning, i withdrew it (and it was pending) and i had to do full kyc verification and identity information to withdraw, all passed so i was allowed to withdraw. now i try to log in to mystake today, and my account has been blocked for no reason. there live chat is a joke all they say is contact support@mystake.com which they never reply to emails. how do i get someone to step in and contact these people i want my winnings?

daniele1994
pre 1 godinu

Ja imam isti problem kao i ti, traze da mu overim ostale kartice koje nikad nisam koristio, imam 7000 eura na racunu i ne daju mi da podignem. Jeste li riješili?

Automatski prevedeno:
pre 1 godinu

Ne, nisam riješio!

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blake23120
pre 1 godinu

They never reply to emails? You say you can't log in since this morning so did you have the same experience with the email support before?

daniele1994
pre 1 godinu

Javite mi ako imate novosti. meni sad ispada "nije vam dozvoljeno da izvršite povlačenje"

Automatski prevedeno:
pre 1 godinu

I actually have been sent my funds now, even thougu i could not contact them. These guys are frauds and i woild not recommend anyone to use them. I had another account with them qnd withdrawals were a nightmare. My last account they refused to pay me out because i deposited with a mastercard, eith i sent them, but they was addimant it was a credit card and the wrong card i was sending them. So i just spun €1000 at €20 spins until it was gone. Then a hour later miraculously theybsaid my card was ok now to deposit and withdraw! Now my new account i deposited €100 and just cashed €2100, check the email they just sent mefile

Daniel
pre 1 godinu

Yes my last account i had with them was a nightmare replying to emails, this company is definitely dodgy, there location changes every week one week nigeria, next week ghana, and so on. They take your deposits no problem at all. As soon as you try withdraw its a problem

pre 1 godinu

Ne, nisam riješio!

Automatski prevedeno:
pre 1 godinu

Hello daniele1994,

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

I'm still interested in whether the casino will provide some evidence of the unknown card. Because it seems that another player was accused of using a different card lately too, but he has been paid already.




Ažurirano od strane autora pre 1 godinu
blake23120
pre 1 godinu

did you ever get your money ?

billmarston
pre 1 godinu

Hello,

sadly this user did not submit any complaint, so I can't answer your question. Let's hope, he will update us soon.

Do you have any issues in this casino, please?

Radka
pre 1 godinu

No i havnt used them yet

billmarston
pre 1 godinu

Well, the reputation is good, and the Terms and Conditions seem fair, just note that this casino is not licensed in the UK and I did not find any no deposit bonus available, so you can't play without making the deposit. 🤔

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