pre 2 godina
Nije da mi plaćaš moj novac
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National Casino - opšta diskusija (strana 3)
pre 2 godina
Hello,
I'm sorry, do you need help?
pre 2 godina
casino very good. I made deposit 20e with 2nd deposit 50%•
played slot netent 2e peer spin.
i win 500e , made a wager, made cashout and sent veryfication documents.
2 hours and money in mifynity
wallet, without contact live chat .
no problem with veryfication and cashout.
and dont know why casino reputation is no good.
pre 2 godina
Problemi sa vašim nalogom, odgovornim funkcijama kockanja ili bilo čim drugim, slobodno to uradite ovde.
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pre 2 godina
casino very good. I made deposit 20e with 2nd deposit 50%•
played slot netent 2e peer spin.
i win 500e , made a wager, made cashout and sent veryfication documents.
2 hours and money in mifynity
wallet, without contact live chat .
no problem with veryfication and cashout.
and dont know why casino reputation is no good.
pre 2 godina
Hello,
it sounds really good. Are you a big fan of Netent games, I wonder.
I believe you have already submitted a user review, so feel free to send us even a positive one 🙂.
pre 1 godinu
traže od mene karticu koja je prema njima napravljena na kreditnoj kartici 01.06.2022., a koja nije uključena u moju istoriju transakcija. Sve transakcije izvršene na ovom sajtu su bile preko pik-a. Su 
odbijajući moje povlačenje
josiel200@hotmail.com
josiel floriano
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pre 1 godinu
I can see that you submitted the complaint, so I'm eager to learn more as soon as it's reviewed.
The way I see it now, the casino asks you for proof of deposit you have never made, and due to that your withdrawal is blocked, am I correct, please?
Well, the complaint was a good think to do, I guess
pre 1 godinu
Dobro veče. Uplatio sam depozit u nacionalnom kazinu i video da njegove igre nisu podržane u Grčkoj. Podigao sam ovaj novac i poslali su mi identifikacione dokumente. Ulazim da ih uradim i ne prihvata u pdf formatu, takođe nije dostupan e-mail na koji sam im odgovorio da mi pomogne. Šta mogu da uradim;; Hvala
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pre 1 godinu
Hello,
You deposited in the casino to find out that some games (surely casinos with greek language availability will provide some games for players from your country, and it is based on the game providers) are not available to you, right?
Then it seems you started the verification and are now struggling with a certain document.
Can you explain which document seems to be wrongly provided? I find it very interesting that the .pdf format is restricted, though. Normally, it's the only allowed format.
But I check the rules and you are supposed to upload screenshots, instead - check point 8:
"11. KYC AND VERIFICATION:
Provide your KYC procedures
1. All Players should be over the legal age (18+)
2. List of required documents in order for players to pass verification process:
Photo of an identity document
Photo or screenshot of the payment system
Photo or screenshot of a document confirming the current address of residence (not older than 3 months)
3. In some cases we require additional proof - proof of funds (to make sure player uses his/her own money when gamble at our site)
4. The documents quoted hereinabove can be requested when player reaches certain sum of deposit/withdrawal and when we suspect player in fraudulent activity
5. We also check player's bets for possible violations. In case we are not sure about the legality of the winning credited we contact provider and check those bets with them
6. To prevent the possible fake/untrustful usage of the ID verification process, we check documents for any signs of editing, if necessary request selfie with ID to make sure the document belongs to the exact person who registered on the website
In case we have strong suspicions and unsure whether the document is valid or not we contact anti-fraud department via email
7. The player should upload documents to the "Document verification" tab in his/her account
8. Document verification criteria:
Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.
As a rule, a passport, ID, driver’s license is suitable for identification.
Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation
9. Additional documents:
Selfies with an identity document
Proof of wealth
Proof of funds
10. A photo or a screenshot of a document confirming the current address of residence: the data (name, address of residence + date of issue of the document) coincides with the data in Player’s details. To confirm the address, a utility bill / bank statement / payment for mobile services is acceptable / photo of registration from the passport is acceptable for players from the CIS. The document must be no older than 90 days (3 months).
11. Selfies with an identity document: it is desirable that the player’s hands are visible, a thorough check for editing / photoshop. Optionally, a selfie can be requested with an identity document + a sheet of paper on which the name of the casino and the current date are written. In this case, it's preferable for the inscription to be on a sheet of squared paper rather than plain.
Proof of wealth: a document confirming the welfare of the player.
Proof of funds: a document confirming the receipt of funds to the payment system.
Let me know how it went, I'll try to help
pre 1 godinu
Hello,
please check the rules, I find point number 8 saying:
"8. Document verification criteria:
Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.
As a rule, a passport, ID, driver’s license is suitable for identification.
Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation"
I'd say that you should upload photos or screenshots instead. Try that and let me know.
pre 1 godinu
Ovaj kazino nije izvršio uplatu. Ovim vas obaveštavam o mojoj izuzetnoj zabrinutosti u vezi sa mojim zahtevom za povlačenje novca u National Casinu. Dana 30. januara 2023. zatražio sam povlačenje 670 € sa svog National Casino naloga, međutim nakon provere svog Skrill naloga primetio sam da povlačenje još uvek nije obrađeno. Da bih potkrepio svoju tvrdnju, priložio sam potpunu i detaljnu izjavu sa svog Skrill naloga, koja jasno pokazuje da nije bilo obrađenih transakcija u vrednosti od 670 evra, kontaktirao sam Skrill i obavešten sam da je transfer koji sam zahtevao 30. januara poništen iz razloga izvan moja kontrola. za Skrill.
NationalCasino korisnička podrška šalje samo automatske odgovore i ne plaćaju ono što mi duguju.
Budite veoma oprezni sa ovim kazinom
Iskreno Vaš,
Carlos Guedes
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pre 1 godinu
Hey there.
I'd like to start from the beginning. So, allow me a few questions. Have you ever withdrawn from this casino before? If you haven't, have you at least passed the verification yet?
Such a delay is huge, and I'd like to understand what's causing it.
pre 1 godinu
Danas sam izgubio 300 evra. Iznenađujuće je, ali nije bilo besplatnog okretanja...pogotovo što je pre toga bilo dosta problema sa zahtevom za povlačenje..Zaista veoma čudno šta su tražili da bi napravili povlačenje. Ne savetujem nikome da investira u ovaj kazino..Podrška je takođe veoma užasna..
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pre 1 godinu
Hello.
I would say it makes sense that free-spins luck dries off eventually, nothing lasts forever. It's gambling.
But it is sad to hear that support is terrible. Can you mention some examples, perhaps?
Is it somehow related to complicated verification? I think other players would appreciate other details.
pre 1 godinu
Zdravo Radka...
Pri 300 okretaja mislim da bi 1 besplatno okretanje bilo zamislivo. Kupio sam 10 okretaja. Osvojio sam 140 evra na besplatnim okretima. Imajte na umu, kupio sam besplatne okrete. To znači da sam se kladio na 1 evro oko 350 puta samo što sam dobio nešto više od 60 evra...to je veoma iznenađujuće...
Prilikom verifikacije jednom sam uplatio 25 evra i 30 evra. Prilikom verifikacije hteli su da vide samo depozit od 30 evra sa mog računa, a ne 25 evra.. Sve je u depozitu od 25 evra (moje ime, iznos i IBAN i kome sam uplatio). Da budem iskren, radije bih igrao u Crazgames kazinu ili Ricardo kazinu.
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pre 1 godinu
Hello Chris1979,
I will respect your opinion, just imagine that my latest test consisted of 10 sessions in which I bought free spins and only two gained me real winnings (the amount won was higher than the bet amount), yet the actual outcome was a slight loss. 🙂
What should I say? It happens.
I still do not fully understand the verification issue. You deposited twice during the verification, what was the trouble about? Can you specify?
pre 1 godinu
Problem je što imaju dokaz o depozitu od 30 evra da je ovih 30 evra deponovano u njihovom kazinu. Ali pošto na izvodu mog računa nema imena (samo moj Iban) oni ne prihvataju ovaj dokument.
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pre 1 godinu
Baš me briga za 300 (ukupno 440)... tako je kad se igra. Ponekad jednostavno ne pobedite. Ali činjenica da niste dobili čak ni besplatne okrete kada ste se kladili na 1 evro 300 puta čini veoma sumnjivim da stvari ne idu dobro.
Pored toga, rotacije ponekad traju 3 sekunde pa opet 5 sekundi ili ponekad 7 sekundi...zašto se koluti okreću tako drugačije...to je dobro pitanje
Ažurirano od strane autora pre 1 godinu
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pre 1 godinu
Problem je što imaju dokaz o depozitu od 30 evra da je ovih 30 evra deponovano u njihovom kazinu. Ali pošto na izvodu mog računa nema imena (samo moj Iban) oni ne prihvataju ovaj dokument.
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pre 1 godinu
This is normal, I'm afraid.
The statement must provide your full name and address.
I know that some players need to visit their bank in order to get such a statement. Can you call your bank? I would try that.
pre 1 godinu
Baš me briga za 300 (ukupno 440)... tako je kad se igra. Ponekad jednostavno ne pobedite. Ali činjenica da niste dobili čak ni besplatne okrete kada ste se kladili na 1 evro 300 puta čini veoma sumnjivim da stvari ne idu dobro.
Pored toga, rotacije ponekad traju 3 sekunde pa opet 5 sekundi ili ponekad 7 sekundi...zašto se koluti okreću tako drugačije...to je dobro pitanje
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pre 1 godinu
Ok, I would also be a bit concerned, but as I explained, this happens. It's math and statistics.
To be fair and square, though, the whole concept of fair games works just like his:
"The principles of randomness are honoured by every licensed game provider."
(https://casino.guru/how-slot-machines-work-math)
I think it paints a picture...
Anyway, the delay and oddities you've described are usually caused by a lagging connection - needless to say, it may happen on both sides. I empathize it may raise a certain level of suspicion, so you should look for more stable sites or connections to avoid that. What do you think?
