Hej tamo.
Da budem iskren, ovo je uobičajeno pogrešno tumačenje koncepta sajma. Primer prodavača je takođe neprecizan jer pravila koja ste prihvatili prilikom registracije naloga u kazinu navode koje su zemlje zabranjene. Rekao bih da nema tog dogovora ako neko ide da kupuje cigarete.
Kao što je navedeno u žalbi, u idealnom slučaju ne biste mogli ni da posetite veb lokaciju. Štaviše, kazino nije znao za vaše poreklo jer je verifikacija jedini metod koji se koristi za potvrdu zemlje prebivališta igrača.
Priznajemo da je ovo veoma negativno korisničko iskustvo, ali ne možemo smatrati kazino odgovornim za to. Većina igrača koji smatraju da bi trebalo da dobiju nadoknadu za ono što su s pravom izgubili obično traže pravni savet. Da budemo iskreni, naš stav ne podržava ideju retroaktivnog refundiranja gubitaka u ovim situacijama jer bi to bilo nepravedno prema drugim igračima i takođe podržava ideju da igranje bez rizika od gubitka ne vodi ka sigurnijim navikama kockanja.
Ali vidim zašto se vaše gledište razlikuje od našeg. Nisam siguran da li bi iskreno objašnjenje to moglo učiniti drugačijim.
Hey there.
To be honest, this is a common misinterpretation of the fair concept. The shopkeeper example is also imprecise because the rules you accepted when registering your account at the casino specified which countries were prohibited. I would say that there is no such agreement if someone goes to buy cigarettes.
As stated in the complaint, ideally you would not even be able to visit the website. Furthermore, the casino was unaware of your origins because the verification is the only method used to confirm a player's country of residence.
We acknowledge that this is a very negative user experience, but we cannot hold the casino accountable for it. Most players who feel they should be compensated for what they have rightfully lost typically seek legal advice. To be honest, our stance does not support the idea of retroactively refunding losses in these situations because that would be unfair to other players and it also supports the idea that playing without the risk of losing is not conducive to safer gambling habits.
I can see why your viewpoint is different from ours, though. I am not sure if an honest explanation could make that different.