PalmSlots Casino - opšta diskusija (strana 8)

pre 1 godinu

OriginalPrevod

Za mene je prošlo 7 dana, a uplata se još obrađuje!

Loš kazino nisam video!

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OriginalPrevod

Have you encountered anyone from support or chat? At least we would assume the support is very slow rather than non-existent...

Napredni Početnik

Austrija

pre 1 godinu

OriginalPrevod

Would the stuff I mentioned be sufficient for a complaint even in the Curaçao page?

laterrafrancesco

Napredni Početnik

Italija

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OriginalPrevod

Možete da uložite žalbu čak i ako vam pošalju 1 cent manje, Curacao eGaming (CEG) traži da je važno imati dokaze koji podržavaju vašu žalbu da biste je potvrdili, nije bitan razlog, želi dokaze

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Napredni Početnik

Austrija

pre 1 godinu

OriginalPrevod

I have kept many chat transcripts and the KYC thing I had problems with. Thanks for the feedback will go for the complaint later today.Did you have an update for your case?

Stariji Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

Samo čekam da se završi ova konačna uplata, nikada više neću ući u ovaj kazino

Korisnička podrška uvek nešto obećava, laže, vara, ništa konkretno ne kažu! Ovo je najgori kazino ikada

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laterrafrancesco

Napredni Početnik

Italija

pre 1 godinu

OriginalPrevod

Moja žalba je sada odobrena (CEG) sačekajte dokaze iz palmslota da odluče i oni će me obavestiti

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Napredni Početnik

Austrija

pre 1 godinu

OriginalPrevod

After another communication with the representatives, one of them told me that the financial department is currently reviewing my withdrawal - Few hours later i contacted them again to ask. That time, the representative told me that they have no direct communication with that department. In contradiction to the previous representative, i showed them a transcript that they do had some communication. Then they told me that they the financial department left them a note. All these are documented with the transcripts and please let me know if the admins want to have them for a complaint. This is a profound way to joke around with the customers.

Radka

Social Media & Community Specialist

pre 1 godinu

OriginalPrevod

Hello,

admins do not need any of that unless you submit a complaint through the Casino Guru Resolution Center. Which is always recommended as a first step. In such a case you will communicate with a complainant holder, you know the forum is not a place where complaints are handled.

Feel free to submit the complaint by using this link: https://casino.guru/complaints/create then provide all necessary data through that channel, please.

Stariji Pripravnik

Nemačka

pre 1 godinu

OriginalPrevod

Mislim da ovaj kazino PALMA SLOT treba ugasiti i ugasiti, oni su prevaranti

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Jaro

Forum and Reviews Administrator

pre 1 godinu

OriginalPrevod

I see, then, that your last withdrawal still hasn't come. I saw that you managed to file a complaint where you mention that it's been a week since you received the money. It should be noted that we give casinos 14 days to resolve such a situation, but on the other hand, I understand that you probably just want the last payment and to cross the casino off your list, am I right ?

Anyway, I hope it will be resolved soon and you will be satisfied and everything will turn out fine.

Napredni Početnik

Slovenija

pre 1 godinu

OriginalPrevod

The same lies is what i hear from them.

8 days now since i requested cashout.

Keep away from this shithole casino!

lgschwandtner

Napredni Početnik

Slovenija

lgschwandtner

pre 1 godinu

OriginalPrevod

Hi. I have the same problem. I requested cashout 8 days ago and the keep on misleading me and avoiding concrete answers.

Did you get your money then?

Napredni Početnik

Austrija

pre 1 godinu

OriginalPrevod

I got the money, so I guess if there's nothing wrong with the documents you should be good to go.

Napredni Početnik

Slovenija

pre 1 godinu

OriginalPrevod

Thank you for your reply and your kind words.

Just another question, because i am tired of waiting.... How long did it take in your case from withdrawal request to gettingbthe money?

Best regards!

Napredni Početnik

Austrija

pre 1 godinu

OriginalPrevod

It took 14 days to receive the money. It's a long period

Napredni Početnik

Slovenija

pre 1 godinu

OriginalPrevod

Thank you very much for your answers and your time.

Have a nice day!

Jaro

Forum and Reviews Administrator

pre 1 godinu

OriginalPrevod

The same lies is what i hear from them.

8 days now since i requested cashout.

Keep away from this shithole casino!

pre 1 godinu

OriginalPrevod

Hey. I'm sure it's not a comfortable situation. Do you already have a verified casino account? 8 days is getting to be a bit much but we give casinos 14 days to sort out the withdrawal procedure.

Anyway, I noticed that you have already filed a complaint and players with experience in this casino have already replied to you, so at least it can be reassuring since they managed to withdraw even after 2 weeks. I hope that your case will turn out just as happily and everything will be alright. When something changes could you let us know ?

Napredni Početnik

Slovenija

pre 1 godinu

OriginalPrevod

Hi.

Yes, all documents were sent and they were all approved.

The thing is, that they do it on porpuse so that players tired of waiting, change their minds and cancel the pending withdrawal and play and loose their credit. Thats all...

I will let you know, of course, be sure.

Best regards

Radka

Social Media & Community Specialist