Hello, according to what you describe it is a supplementary verification, but I think it shouldn't take a month and you still haven't got to any solution. Has the casino even given you an answer as to why your verification is still not complete?
Either way, I think the best course of action in this case is to file a complaint and our team will try to help you. You can open a complaint here on this link.
Will you go for it ?
Parimatch je dozvolio prevarantu da ukrade 5.250 solea sa mog naloga. Takođe, sa nalogom koji nikada nisam koristio i nije na moje ime, kako je moguće da bilo ko može da pristupi vašem nalogu i podigne novac, sada mi podrška ne govori ništa o mom povlačenju, ne preporučujem ovu stranicu uopšte ako želite da brinete o svom novcu, ima mnogo boljih.
Hello, this looks like a pretty complex problem. The money being taken out of your account was a withdrawal? You didn't share your account password with anyone or anything like that if that was the case ?
Do I understand correctly that now you have made the withdrawal and are waiting for the money or are you still being informed about the money that has disappeared ? Have you already had your account verified at this casino ?
Anyway, the important thing is that you filed a complaint and you did the right thing, because our team will investigate and try to find out what happened. I hope that we can resolve this somehow.
Poštovani, dobro veče, već mesecima igram na pe.parimatch-u, ali od ovog meseca mi ne dozvoljavaju da podignem novac. Takođe mi ne daju razlog zašto odbijaju moje povlačenje. Pojavljuje se samo obaveštenje "Došlo je do greške sa uplatom. Sredstva su vraćena na račun kupca". Kontaktirao sam korisničku podršku i oni su mi generisali kartu nakon toliko čekanja, međutim prošlo je 2 dana i niko mi ne odgovara.
Molimo za maksimalnu podršku. Vidim da je licenciran od strane "gaming-curacao", ali kada odem na tu veb stranicu ne vidim nijedan odeljak gde možete da uložite žalbu.
Srdačan pozdrav
Hi, I noticed that you have a problem with the casino withdrawal and they don't give you any reason why, except that there is a payment error. You didn't find out anything more after you entered the ticket ? I guess the casino will have to investigate further to give you a final answer and until then they have nothing to tell you. What method did you try to withdraw ?
How long has the whole situation been going on ?
Let me know.
Zdravo Jaro, od 4/04 odbijaju 5 povlačenja. Ispunio sam sve uslove da mogu da se povučem. Više puta sam kontaktirao ćaskanje gde se ne javljaju i ne rešavaju. Napravili su mi kartu pre 5 dana i još uvek piše „radimo na tome". Ne daju mi nikakvo rešenje i imam 2360 sola na računu. 
It's not nice when the casino doesn't tell you anything. We give them 14 days to sort out the withdrawal process and if they don't we will contact the casino and see if we can sort it out.
However, if by any chance it can be resolved before the time is up, please let us know. Maybe they will get back to you with the ticket you created, but we will have to be patient.
Fingers crossed. 🤞
Zdravo, hvala vam puno. Sada moram da čekam 14 dana.
I don't think you will have to wait 14 days, 14 days is calculated from the withdrawal you have made. Also you have 2 days and some hours in a complaint in your timer, so I suppose Kristina will then ask you if you got the money or not and we will probably investigate further and try to contact the casino.
Anyway, if something changes, let us know. 🙂
Fingers crossed. 🤞
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
