Sadly, what you've just described goes in hand with our review:
"Responsible gambling tools: Very bad"
I'd say that all real funds should be returned and after that the account should be closed. Do I get it correctly that you are somehow allowed to play restricted games?
Naplaćuju vam automatski...
Hello,
based on your complaint, I can see that your deposit has not arrived in your casino account, and the process of getting the "lost deposit" was well, quite unfortunate.
I'm honestly quite confused, it has been 2 months now and I feel that the conclusion is still far away. Do I understand correctly that contacting info@paysafecard.com is not an option because you used a different payment - sort of a direct one - for the deposit?
You also wrote that "Well, I give up, I thought that Casino Guru was going to be cash, Pinup again without caring about my case says that it is paysafecard, when the one I debit is "cash payment" there is nothing to do here, justice will be done otherwise."
Sadly, it seems that the letter of confirmation, you asked the casino to provide, so the money in return to your account, is on the other hand, not possible to be created by the casino's payment provider.
Well, quite an issue 🤔
Any chance that we can help you somehow?
Sajt PIN UP je NEPOŠTEN. Imao sam problem sa slotom (upravo u vreme bonus runde).
Podrška traži video snimak problema.... KOJI PLAIER STALNO SNIMA EKRAN?
Ispostavilo se da sam ovaj put uspeo da snimim problem: može se videti na jutjubu (link ispod)
https://ioutu.be/jK7b0a0Lolv
Ovo je NEPOŠTEN način da ne rešavamo probleme i krademo naš novac.
Da stvar bude gora, nekoliko puta sam tražio neki kontakt sa regulatornim organom, a oni me ne obaveštavaju.
Hello,
so you experienced sort of a technical bug while playing bonus rounds, annoying.
According to your re-opened complaint, the casino is asking you about the browser catches. Please update the complaint, feel free to use this link.
I failed to comprehend whether the previous bug was solved and now it occurs again, or whether it is about the same technical issue, though.
Dva puta sam poslao svoje dokumente da pin up da verifikujem svoj nalog i oba puta su iһ izbrisali...
Da su brzo odgovorili na zaһteve, ne bi bilo problema, ali nakon istrage saznao sam da je bilo potrebno nekoliko meseci da se verifikuje nalog...
Dakle, šta da radim ako svaki put kada moram da napustim stranicu, oni će izbrisati moje otpremljene datoteke?
I'm sorry, but I probably do not fully understand the issue.
It has taken several months to verify your account, yet all documents are constantly being deleted each time you leave the site. Is it correct, please?
Is your account truly verified?
Dobro veče. Hteo sam da podignem svoj novac i kaže mi da moj račun nije ispravan. Možete li objasniti zašto?
Hello!
Despite the fact we are not the casino's employees here, I will try to help you out with that. Are you sure you're using the correct login details? I know it sounds trivial, but it seems something is not correct.
Feel free to provide a screenshot showing the error and under what circumstances it occurred, if you may. That would be helpful.
I'll be here.
My account hacked and my money lost by hacker 54k inr but they not give my money refund
So you believe someone played out the balance you had on your casino account?
Yes . by whole blance gone. I complaint casino but they refuse to refund my money . i want refund my money
This is sad indeed, yet I'm quite convinced you can't prove it was not you who lost the balance, can you?
The same goes for the casino, as far as I can guess.
According to the complaint, you believe the casino is involved in this. Well - in this case, I suspect we wait for the complaint to develop to another stage. Proofs will be extremely important, I'd say.. 🤔
Wish you luck!
Yes i proved that i am not involved .Please solve my problem and help me to return my money back
You've proven that? May I know how did you do that? I believe that is extremely handy information.
Sadly, this is a forum, thus, no way I can speed up your complaint - it's a completely different process.
Regarding your complaint, I see it needs your attention, namely, your gaming history is necessary to proceed.
Use this link to update the complaint, please.:
https://casino.guru/pin-up-casino-player-s-balance-disappeared
Prevaranti mi ne isplaćuju moje povlačenje više od 15 sati čekanja. Strašna podrška. Ne preporučujem korišćenje ovog kazina za prevarante. Oni su lopovi posvećeni krađi vašeg novca, kažu da obrađujemo vaš zahtev, lažu da zadržavaju novac jer ne plaćaju i da su lopovi
Potvrđujem da su prevaranti, čekam više od 14 sati na moje povlačenje koje sam napravio preko usdt trc20 mreže kriptovaluta, kontaktiram podršku i jedino što mogu da kažu je čekajte 1 sat čekajte 4 sata čekajte 9 čekajte 24. Nije fijasko upotreba, oni mogu da imaju sve verifikovane, da urade stvari kako treba da neće obraditi vaše povlačenje jer su prevaranti. Da mogu, prijavio bih ih pinapu, ali nemam njihovu kontakt adresu
How about calming down for a few moments? The way I see it is far too early to call any casino a scam. What makes you think you won't get the money? Sometimes even the crypto transaction is not instant, you know?
Take a deep breath and explain what makes you so worried, can you do that?🙏
To je prevara, prošlo je više od 24 sata, kontaktirao sam podršku i rekli su mi da čekam 6 do 12 dana da mi plate. Oni su prevaranti. Prestanite da branite ove prevarante.
Ok, you're in a rage, 6-12 days are quite a long time - no argument. Have you been told what the reason is?
Yet it does not support your idea about scamming, I'd say.
Care to share which payment option is currently so delayed? You may actually help other players in similar situations to make more informed decisions.
Thank you!
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