Question about Gambling websites with Curaçao license using incorrect Merchant Category code (strana 591)

Kelly1234

Wood28

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Wood28

pre 3 nedelja

OriginalPrevod

Hi I have transactions with both of those merchants you mentioned around £1k with ZPDG.. honestly they do not respond at all, I’ve emailed them multiple times, also reached out to Joakim Hultin which is co founder, he actually blocked me on Facebook! I’ve sent a formal complaint to intergiro which provides them Visa cards, I’m not that hopeful they will do anything though. I don’t even know how to contact BP. Everyone’s in the same boat here and honestly this process is slow and time consuming but don’t give up!

Wood28

Kelly1234

Napredni Početnik

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Kelly1234

pre 3 nedelja

OriginalPrevod

Thank you, its like chasing a ghost it must be so illegal what there doing, its leaving people in awful situations

Anon007

Mlađi Pripravnik

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pre 3 nedelja

OriginalPrevod

Hi all,

I filed a dispute against TERRVERS about a month ago. My bank has sent me a letter today advising TERRVERS are disputing my claim and won’t refund me. They’ve provided the bank with some made up rubbish about me having bought skins, providing my name, IP, email etc.

My bank have said that TERRVERS have told them I didn’t contact them,but that I can provide further information and they will make a second request on my behalf.

To be honest I am finding this all overwhelming, would anyone be able to advise how to proceed at this point? Does anyone have contact details for TERRVERS or know what I should do now they’re disputing my chargeback?

thankyou

Waldo1984

Caz111111111

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Caz111111111

pre 3 nedelja

OriginalPrevod

I've not used any of those casinos you have mentioned so it's hard to give advice on them always worth an email explaining your on GameStop and used their site see what they say. Good luck 🤞🏻

Bbpaul

Caz111111111

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Caz111111111

pre 3 nedelja

OriginalPrevod

Also bit of advise with monzo, from my experience do not mention gambling, goods/services not received was more successful in raising chargebacks. I mean you could test the waters going wrong mcc code you might be lucky but perhaps raise just a single transaction or your lowest amount out of the merchants. If that fails then use the goods/services not received route but obviously you'd need to contact merchants first and play them at their own game.

Caz111111111

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pre 3 nedelja

OriginalPrevod

Anyone have any contact details and/or any luck getting refunds from these merchants?

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I have many more to go through but this is a start. Im going to see if I can find anything also but any pointers would really help.

Waldo1984

Anon007

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Anon007

pre 3 nedelja

OriginalPrevod

Have you not actually been in contact with them?

Bbpaul

Waldo1984

Stariji Napredni Korisnik

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Waldo1984

pre 3 nedelja

OriginalPrevod

I don't think they are contactable. No one seems to have found contact information for them.

Waldo1984

Bbpaul

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Bbpaul

pre 3 nedelja

OriginalPrevod

Oh right well surely the banks can see there's no info on the net it's disgusting how they use that as an excuse when they have deliberately kept themselves secret amazing what lengths they go to.

Izmenjeno

Anon007

Waldo1984

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Waldo1984

pre 3 nedelja

OriginalPrevod

No I couldn’t find any information about them and I told my bank this.

I did contact other merchants such as WEBMOSAIC but they just advised to file chargebacks.

I've been truthful with my bank and told them all the chargebacks are gambling related.

TERRVERS are the first (and let’s be honest, probably not the last) to dispute my chargeback.

Anon007

Mlađi Pripravnik

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pre 3 nedelja

OriginalPrevod

I was thinking of going down the route of a subject access request but there doesn’t appear to be a website in the evidence which they provided the bank?

Waldo1984

Anon007

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Anon007

pre 3 nedelja

OriginalPrevod

I asked the casino for mine around 28th of Feb the casino didn't comply they told me I had 24 hours only to look at my transactions on my account but I tried multiple times all through the day to log on and I was surprised surprised blocked still.

Bbpaul

Anon007

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Anon007

pre 3 nedelja

OriginalPrevod

Could you not try asking your bank to request the website details from tervvers directly? Also you want the email address? If the bank has communication with them surely they can assist in helping

Anon007

Waldo1984

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Waldo1984

pre 3 nedelja

OriginalPrevod

Yeah I was blocked by the casino as soon as I complained so there’s no chance of that..! I was thinking the website but contacting my bank to see if they can provide the web address / email