Glupo sam spomenuo kockanje u mojim sporovima sa Starlingovom, rekao sam da mi je kazino rado dozvolio da uplatim novac, ali onda nije obradio moje povlačenje, a onda mi je otkazao račun. Imao sam mejlove da to dokažem. Spomenuo sam i MCC kodove kao sporednu stvar. Vratili su se sa ovim
„Puno vam hvala na strpljenju dok smo istraživali vaše sporove sa Midlvr-om, Skinczar-om i Zpaimpf*theplatinum.
Pogledali smo informacije i dokaze koje ste nam dali i nismo u mogućnosti da podnesemo zahtev za vas. To je zato što smernice Mastercard-a navode da nemamo prava na povraćaj sredstava za bilo koje kockarske transakcije nakon što su sredstva uspešno uplaćena na vaš račun kod trgovca:
Razumemo da ovo može biti razočaravajuće i cenimo da je ovo frustrirajuće, ali da bismo vam pomogli da nastavite dalje, predlažemo da kontaktirate trgovca ako želite da ovo dodatno osporite.
Bilo koja zabrinutost u vezi sa lažnim predstavljanjem MCC koda trgovca može se prijaviti Komisiji za kockanje."
Mogu li nešto da kažem na ovo, ili su oni tačni i treba da jurim trgovce sada?
Stupidly I mentioned gambling in my disputes with Starling, I said that the casino was happy to let me deposit money, but then wouldn’t process my withdrawal, and then cancelled my account. I had emails to prove this. I also mentioned the MCC codes as a side issue. They’ve come back with this
"Thank you so much your patience while we investigated your disputes with Mydlvr, Skinczar and Zpaympf*theplatinum.
We've looked at the information and evidence you gave us and we are unable to make a claim for you. This is because the Mastercard guidelines state that we have no chargeback rights for any gambling transactions once the funds have successfully been paid into your account held with the merchant:
We understand this may be disappointing and we appreciate this is frustrating however to support you moving forward we suggest that you contact the merchant if you wish to dispute this further.
Any concerns about the misrepresentation of a merchant's MCC code can be reported to the Gambling Commission"
is there anything I can say back to this, or are they correct and I should just chase the merchants now?
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