Question about Gambling websites with Curaçao license using incorrect Merchant Category code (strana 621)

Oh god sorry, thought it was

In regards to Falcora finance, they have a sister company called Nucleus365. They are fca regulated but there contact information is wrong. Spoke with the van today even though it says Falcora finance the transaction was through Nucleus365. I’ve raised it with the bank they just close your account immediately and you get nowhere. If anyone has any idea on what to do please let me know. The bank also said I cannot even try to recover the funds as it went to a Falcora/nucleus365 account in my name when I’ve never created an account with them.

What casino/merchant was it you got through the Santeda casino? I'm still dealing with Goldenbet whilst waiting for a second FOS agent, merchant was Nikotpf active web limited, tried contacting elegro but they denied it was one of their merchants

May I ask which bank this was through?

Anyone got the e-mail from:

red raven ltd

stardust global

??

TSB

Did they tell you what email was associated with that account? Assuming the bookmaker uses our KYC information to set these accounts up using an email address with our name on that they set up?

Just done some digging and as per Falcoras 'documents required to set up personal account' it needs the following. I've submitted everything for casino verification apart from the 'live verification' bit - Screenshot below. I don't know if you ever did a face scan when signing up to your casino but I know I didn't this could aid your dispute.

Didn’t tell me anything which is really concerning, I checked my email that I opened the betting account on. It said no account found, honestly Nucleus365/falcora are a nightmare to get a hold of.

Yeh I've tried a few times but had no luck. Also, it doesn't state anywhere that they're both in cahoots. I've looked everywhere and asked chatgpt if there's any trace of them being related. I'd flag that to TSB.

Was this in relation to a debit card chargeback, or a bank transfer claim?. Also, what date was your claim raised?

Banktransfer.

But now after chatting with them for about 4,5hours they say they have cancel the case according to GDPR and banking industry protocol.….

Bytebloom LTD indeed has no license, and I am also fighting to get a refund from them. I also can’t get in touch with them. I have the full company details from Companies House, you can check them on their website.

I can only assist you with this, I wish you good luck

Hey, on company houses active web dissolved in 2022 I Jsut told me bank this and they said they have raised the disputes will hear back within 7 fays

How do I respond to this email I just received from fresh-bet?

Dear

Hope this email finds you well.

We are reaching out regarding your recent correspondence concerning your refund request.

Please be advised that by registering an account on our website, you have confirmed your acceptance of our Terms & Conditions and Privacy Policy, as outlined in Article 1 of the Terms & Conditions.

Furthermore, in accordance with our Terms & Conditions, specifically the section "Who Can Play", we only accept players from jurisdictions where online gambling is legally permitted. It is the player's sole responsibility to verify and comply with the gambling laws and regulations applicable in their respective jurisdiction before engaging in gameplay on our platform.

Additionally:

It is entirely the player’s responsibility to ensure that participation in online gaming does not violate any applicable laws.

Depositing real funds and wagering for real money are subject to the legal framework of your country, and compliance with such regulations is your sole responsibility.

In some jurisdictions, online gambling may be restricted or prohibited. If this applies to your location, the use of your payment card for such transactions is unauthorized. It remains the cardholder’s responsibility to be aware of the relevant gambling laws in their country of residence.

We would like to underline that all transactions on our platform are carried out in strict conformity with established rules.

Please be advised that, because we use third-party payment providers, we have no control over or information about the specific descriptors that may appear on your transaction bills.

Furthermore, please refer to our "Refund Policy," which clearly specifies that reimbursements are not available if the monies in question, including any associated bonuses, were used to access our Services.

Should you require any further clarification or assistance, please do not hesitate to contact us.

—

Kind regards,

Compliance Agent / Kira Carter

Also I have golden bet too trying to get refund from they are both part of the santeda international b.v group. Anyone any advice?

Prepare for a C&P masterclass of emails back in response from Compliance Agent.

I just want to send an email that they cant copy and paste their way out of lol.

They use the same template for everyone asking about the transactions, i got the exact same mail but from different Casinos.

The "we dont have control of our third parties or what your transaction say"

I read that sentence so many times and it still dont make sense, just make them look guilty and they just confirms it themselves.