Question about Gambling websites with Curaçao license using incorrect Merchant Category code (strana 637)

I do have the proof. I screenshot everything. It's disgusting how they are allowed to operate in this way. It reveals the true extent of their unlawful practices. Perhaps I will file a complaint with casino guru. I have a lot of evidence

I'd like to say the option is here. My honest wish and advice: go ahead and complain.

I've read this thread from the start, and I respect all your experiences and struggles. The best course of action is always to submit the complaints; the only risk is that the issue may be outside of our purview or area of expertise. There is no chance of anything worse happening, and a bonus? The potential direct effect on the Safety Index is a significant consideration.

Thank you for hearing me out.

I'm not sure what it would achieve filing a complaint with casino guru? I came here originally due to the forum to help/share advice on getting deposits back. As I say I'd much rather have the 210k in my hands, wouldn't you? But unfortunately these sites refrained me from taking my winnings, despite being fully verified. Sad state of affairs.

Radka, we have clashed before on this and I won't go into it again but I need to pull up this comment "Using an incorrect merchant code doesn't necessarily make every deposit an act of scam". This is wrong - gambling is a restricted MCC for a reason, regulated goods which carry a high fraud risk. VISA and Mastercard very clearly in their rules state that you can only use this code if you are a fully compliant and verified merchant category - Special Merchant Category. Failing to use this code completely changes the accounting principles of the transaction, the taxation treatment and means it can be hidden as something else. By definition it is money laundering. You don't need to be a legal expert to work it out.

I'd take your point if you were online paying for groceries and it showed on your card as electronic goods - this is where a minor miscoding has applied. For highly restricted and regulated goods you can't just put a grocery or electric code - it is restricted for the reasons outlined.

Also children use debit cards now - by not using the correct coding for gambling you are opening the door for them to gamble online because nothing will be age restricted! Rules are in place for a reason.

Why not try a case on here mate its worth a pop with Rolletto

The biggest issue is that they’re 100% scamming. The fact they have to use a different merchant code to even received the transaction because they know they can’t transact with UK players under the gambling act 2005 under section 33. Then if you get to deposit chances are they will give you the run around when it comes to withdrawing. For instance I deposited said amount on a casino in Curacao went to withdraw, was told my account was banned due to playing from a restricted area yet they allowed me to deposit multiple times over two weeks.

I will do mate, I've exhausted so much time and energy around this issue one step at a time. I have just had my dispute overturned after my complaint with monzo. The chargebacks have now been raised and ive also been compensated for their poor service. If I go into something with intention I firstly need to cover all aspects so it's indisputable. That's why it's important to keep all evidence as you go along. Luckily I kept screenshots of everything to strengthen my case but it's how you put it across and explain the story start to finish that's most important.

Yes raise a case here if you won the money fairly then they are good at getting the money paid out or use Casinomeister open a PAB(pitch a bitch) case they usually work as long as no T&C’s have been breached

Thanks

How are people dealing with revolut when raise chargebacks but they are rejecting them as the payment to them is showing as cash/bank transfer?

is the only way to email them a complaint? They are 100 percent card payments. struggling big time with them

For those that have reached settlement, did you also go down the chargeback route and/or ombudsman?

if so, did you have to deduct your chargebacks or winnings from the ombudsman (let’s say it held your bank accountable) from the settlement figure?

Can anyone help me pretty please with details of any of these

STRIVE TECHNOLOGY SERV 840

CREATIVE DIGITAL SOLUT 840

CONTENTPULSE TALLINN EUR

CLMNT EUR

ADPOINT BUSINESS SOLUT 840

WINTERMDSE EUR

OFFICEHUT EUR 

fatamp EUR

Logvip 840 

Classicrevival 

GRANTANDNED 840

Try contact@officehut.co.uk

Come on man put some thought into it lol.. I have helped you get a refund with one already but the email she has given you clearly displays office hut. Your list displays office hut.

Oh yes duh sorry! Ignore me having a mare

I discussed this topic with a few colleagues. Based on that, I wanted to say this practice is, sadly, nothing new. I'm not justifying any of this, but since it has become a business standard, as I explained, Casino Gurus just can't mark all casinos as spam for using this practice. This is what I wanted to express.

Children are not supposed to play in casinos at all so despite how stupid it may sound, even such complaints ended as rejected no matter the codes or payment providers.

I repeat that I understand your opinions or points of view; however, the Safety Index or complaints just can't reflect something like this. I'm sorry. I'm only talking from my perspective, and I understand that yours is entirely unique.

Hi,

has anybody had any updates with onlined*dg?

I saw somebody managed to raise a chargeback with them, have you had a response to this since

Can’t believe it lol, WBMSC have made a fake receipt and sent it to the bank in regards to my dispute despite the fact I have emails from WBMSC saying they don’t recognise the exact same transaction 🤣 it just shows how dumb these casinos really are. I have all the proof against them.

Im not questioning the ratings - we had this discussion previously, I understand how your ratings work. I was questioning your comment "doesnt neccesarily mean an act of scam". It is a scam/money laundering/fraud and its not my definition - it's literally the two biggest providers of card services on the planet that are stating this and it's their service!

You need to ask yourself this question - if these casinos had any ethics or legitimacy they would apply for Special Category Status(as all legitimate MGA/UKGC etc casinos do) to accept gambling payments. They 100% know what they are doing and have setup vast merchant networks to bypass the clear restrictions. It enables them to bypass banking blocks, credit card blocks and age restrictions and to accept ANYONE as a customer from anywhere in the world.