I'm glad it worked out!
If I may ask a bit further regarding the unaccepted documents: Do you have any idea what seems to be wrong? How long have you been waiting for a progress, please?
Not sure whether I could find that in the forum history, so I decided to ask you directly.🙏
One way or another, share all relevant information in the complaint mainly. It's the best first step 😉.
The forum can wait, of course.
Da, mislim da nisu razumeli da sam napravio depozit sa Postepai-om i dve virtuelne kartice. Postepai ima svoju listu kretanja. Virtuelne kartice imaju jednu listu pokreta. Ostalo je odobreno.
Dobro jutro, da, sinoć sam ažurirao žalbu, takođe sam dobio e-poštu u kojoj mi je rečeno da proveravaju
Thanks a lot. It's important to write some new information to the complaint first, since they are solving your case, and then you can share it with us on the forum and with other players.
As for the email, did you get it from the casino ? I hope everything will be sorted out.
Da ali stalno traže pdf spisak kretanja, do sada se ništa nije desilo, čekam povlačenje od aprila
Okay, so have you given them the document yet ? I think it may take some time for them to check these things in order to verify you and only when you pass this process successfully will it be possible to get the money. I don't think it will be sooner. So if you manage to verify, you can let me know and I guess then the withdrawal will go faster.
If it doesn't, you have an open complaint and our team will be ready to try to help you. 🙂
Zdravo, dao sam spisak kretanja metoda koje se koriste za depozite, ali traže dokaz o depozitu napravljenom 11. aprila. Nisam dao nijedan depozit 11. aprila i oni to mogu da vide i iz transakcija
Dalje ažuriranje žele da vide listu PaiPal kretanja. Otpremio sam je, ali ne mogu da objasnim zašto se koristi
Zdravo, dao sam spisak kretanja metoda koje se koriste za depozite, ali traže dokaz o depozitu napravljenom 11. aprila. Nisam dao nijedan depozit 11. aprila i oni to mogu da vide i iz transakcija
Kind of strange, I supposse. Though I have an idea of why such document could be requested.
From what I've read so far, I still think you're doing great th way you respond to casino's requests. Just keep up, it may feel complicated now, still, I suposse focusing on closing this process sucessfully is the top priority and leads to the happy ending. 🤞
Koliko sam razumeo, oni misle da otpremam korišćene digitalne kartice na sajt sa PaiPal-om i ponovo strpljivo čekam
Opet su mi odbili dokumenta, ne znam više gde da okrenem glavu
Oh, I hope you mentioned it in your complaint and that our team will be ready to take another look at everything and help you. I hope it works out.
Anyway, do you know the reason why they're rejecting you again?
Ne, iskreno, ne, danas traže listu kretanja kartica koju sam već priložio. Ništa više ne razumem i da, ažurirao sam žalbu. Iskreno, samo mi deluju kao izgovori.
Dobro jutro svima, mogu li da vas pitam koji ste iskusniji, ja još uvek ništa ne razumem u vezi toga, koliko vremena generalno traje za obradu žalbi?
It can depend on every complaint, actually, there is no real timeframe for this, to tell you the truth.
Samo mi je apsurdno od 14. aprila da taj sajt nema jasne ideje, srećom mogu da pričam na ovom sifo-u
Zaista sam obeshrabren
I really understand your disappointment and your frustration, but unfortunately, we are not able to do anything except wait.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
