Jonny007
pre 1 godinu
You can tell them to correct your address details in your account or maybe you can edit them by yourself. These kind of mistakes are easily corrected, you shouldn't worry, just contact support and tell them about it
2
Pledoo Casino - opšta diskusija (strana 3)
pre 1 godinu
Upravo sam pogrešio sa adresom i poštanskim brojem jer je ostalo tačno, ali dok moj nalog ne bude verifikovan, ne mogu da povučem
Automatski prevedeno:
1
pre 1 godinu
Hello.
SunsetGaze made a good point.
I'll only add that in the "worst" scenario all should be corrected by passing the verification.
Just in case, let us know how it went - ok? 🙂
pre 1 godinu
Yes, that's normal, casinos hold withdrawals until they verify your account. If anything strange happens like the casino taking too long to verify (more than 2 weeks) or if they close your account, be sure to share it
pre 1 godinu
Samo su to blokirali, na mojoj adresi piše funchal i ja poes funchal imao sam 14 hiljada evra da primim blokiraju me
Automatski prevedeno:
pre 1 godinu
They complicated something that was easy to fix, the address just had to be corrected, it was a genuine mistake because no one would provide a wrong address on purpose knowing they have to provide documents, something similar happened to me while verifying an e-wallet years ago and support simply corrected the details on my account with my actual personal info, so I can guarantee that's something easy to fix. File a complaint: https://casino.guru/complaints
1
pre 1 godinu
They complicated something that was easy to fix, the address just had to be corrected, it was a genuine mistake because no one would provide a wrong address on purpose knowing they have to provide documents, something similar happened to me while verifying an e-wallet years ago and support simply corrected the details on my account with my actual personal info, so I can guarantee that's something easy to fix. File a complaint: https://casino.guru/complaints
pre 1 godinu
Već sam poslao žalbu
Automatski prevedeno:
1
pre 1 godinu
They complicated something that was easy to fix, the address just had to be corrected, it was a genuine mistake because no one would provide a wrong address on purpose knowing they have to provide documents, something similar happened to me while verifying an e-wallet years ago and support simply corrected the details on my account with my actual personal info, so I can guarantee that's something easy to fix. File a complaint: https://casino.guru/complaints
pre 1 godinu
Mano, stavio sam sve podatke i verifikovali su mi nalog, a onda kada sam otišao da se povučem, ponovo su me pitali za adresu
😭😔😔😔 brate i 14 hiljada evra ne žele da mi vrate 50 evra depozita koji sam dao i blokirali su me poslao sam sve kako treba, 😭😔😔😔
Automatski prevedeno:
1
pre 1 godinu
I know how frustrating it is, this is the first time I see a case where a casino closes an account after verifying it, which doesn't make sense if you ask me because you collaborated in fixing the mistake. Now that you filed the complaint, just wait until the complaint specialist replies, share all possible details about the case and proof of each claim, for example, the incorrect address you used and the corrected one with the respective document. The casino has no reason to close your account or void your balance, so try to relax and be patient, I believe your case will be solved sooner or later as the casino is not right
1
pre 1 godinu
Hi!
Has anyone else gotten this e-mail from Pledoo that they could be eligible to get a refund? Based on the fact that the payment provider that Pledoo has used, has been involved in some illegal activities. I did, but I am still a bit hesitant about this whole thing. Now I should apparently contact my bank and explain to them this whole situation to get started with the chargeback process. There was a complaint opened about this, where the Pledoo representative explained the whole thing, if anyone is interested to know more. https://casino.guru/fi/pledoo-casino-pelaajan-talletus-katosi
If anyone else is in the same situation, I would like to know how it's going for you and how your bank has reacted to this.
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Hey there - thanks for bringing this to the light.
It might be good to paste the explanation provided by the casino right here on the forum as well:
"Let us explain the situation;
This is an ongoing process that we are undertaking at Pledoo. We are assisting our customers in reclaiming their funds through a chargeback procedure due to issues encountered with the payment system provider involved in processing these payments, which resulted in the funds not being received by us.
We have initiated this process because we firmly believe that it aligns with industry standards and, more importantly, because we genuinely want to assist our customers in recovering their funds.
As previously stated, the funds did not reach us, and therefore the most appropriate course of action is to return the money to our customers. Despite our efforts to resolve the issue with the payment system provider internally and directly, they are unwilling to cooperate. Therefore, the subsequent course of action entails working closely with the customers' banks, and we are ready to provide comprehensive assistance and step-by-step guidance.
We understand the customer's concerns and skeptical mindset about the matter. Still, we want to ensure that everything is legal and we have the customer's best intentions in mind.
Hope this helps!
Best regards,
Pledoo Team
The complaint is available here:
https://casino.guru/pledoo-casino-the-player-s-deposit-got-lost?
Let's see what the others come out with 🤔
pre 1 godinu
Yes, thank you for posting the explanation here!
I haven't contacted my bank yet about this issue. What I'm mostly worried about is being accused of fraud/money laundering or anything like that. Because this whole thing seems really odd to me. That's why I would like to know what kind of experiences other's have had so far....
2
pre 1 godinu
I see! I would love to help you, and I'm sorry I lack the knowledge. However, there's one thing I will try at least.
I'm going to ask whether we have a tester available in your country, with luck, I could provide some hints from locals. 🤔
I'll definitely try that. Better than doing nothing at all.
1
pre 1 godinu
Hej, danas sam takođe primio e-mail koji (navodno) dolazi od Finansijskog odeljenja Pledoo-a.
Takođe želite da mi pomognete da vratim novac. Da li je to stvarno?
Automatski prevedeno:
pre 1 godinu
hej,
možete li mi reći šta ste uradili i šta je od toga ispalo? Dobio sam isti email kao i ti
LG
Automatski prevedeno:
pre 1 godinu
Hej, danas sam takođe primio e-mail koji (navodno) dolazi od Finansijskog odeljenja Pledoo-a.
Takođe želite da mi pomognete da vratim novac. Da li je to stvarno?
Automatski prevedeno:
pre 1 godinu
Hey there.
Well, I thought this issue no longer persist, how wrong I was. 🙁
Sadly no feedback from my point so far - will try to push it a bit. Let's hope we'll come across anyone wiht direct experience.
1
pre 1 godinu
hej,
Da, bilo bi lepo da neko zna nešto konkretnije, ali nerado im šaljem izvode svoje kreditne kartice...iako nikada nisam imao problema sa kazinom.
Automatski prevedeno:
pre 1 godinu
Hey! Seems there is a pretty good chance I'll get here someone from Germany who should be able to help us a bit with this. Let's wait and see... 🤞🤞
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