Hello, I saw that you managed to start a complaint, which was definitely a good step. Our team will investigate the situation and try to help you. I hope we can do that, because casinos should take these situations and requests seriously and not lightly. When you wanted to close your account what was their reaction ? What did they say to you ?
Zdravo
Sinoć sam ponovo pisao u live chat Kuick Vin i objasnio da sam sada uložio žalbu. Manje od minut kasnije sam izbačen iz ćaskanja i više ne mogu da se prijavim (administrator ga je deaktivirao).
Dakle, moj zahtev je konačno odobren. Šteta je samo što se to nije dogodilo na normalan način.
Moj problem sa Kuick Vin je sada rešen.
Hvala
Oh,
Thank you for the good news; at least you can forget about this awful experience and move on.
Will you be interested in looking for another casino, I wager? 🙂
Zdravo svima, imam problema sa podizanjem stanja na KuickVin-u. Podesio sam način povlačenja vize i ona je odskočila 3 puta. Sada sam pokušao sa međunarodnim bankovnim transferom, račun za igru ne zahteva nikakvu neophodnu verifikaciju.
Hello,
I think it's important to reach out for the support asking them for advice. For instance, do you know why the visa option failed three times in a row?
Have spotted any pup up sayin what went wrong? I'm trying to say the best option is always to ask the support.
Try that, please, and let us know how it goes.
Kontaktirao sam podršku i rekli su mi da je to problem provajdera.
Hello,
this explanation makes sense to me. What about the banking transfer, is it in progress? If you have any issues with the wire transfer, I would suggest asking them to come up with a working spare option.
Please let us know how things are going as we would like to see you get paid.
Zdravo, da li je ovo ozbiljan sajt?
Hi. Feel free to read all the relevant information about the casino here, and read also the user reviews, which are a bit mixed, so you need to make your own opinion. The safety index is pretty well, though, and the casino is pretty good in solving the complaints as well.
Are you thinking about joining this casino?
Is quickl win casino scam
Hi, is that a question or a statement? Did something happen to you in the casino why are you writing? Can you please describe your current situation better?
Zdravo 17. 09. pisao sam Kuickvin podršci pozivajući ih da zatvore moj nalog jer sam igrao iznad svojih mogućnosti bez kontrole, kao odgovor su ubacili bonus na moj nalog i stavili me u kontakt sa jednim od njihovih radnika na telegramu i u narednih meseci sam pisao nekoliko puta da zatvorim svoj nalog, ali naprotiv, samo su učitali još bonusa i nastavio sam da igram bez ograničenja, želeo bih da pitam da li mogu nešto da uradim, hvala i ugodan dan
Hi.
I am sorry that the casino wasn't able to close your account yet. Let me ask you, though, what reason for the closing of your account you stated, please?
It is very important to clearly write the reason, because if you just tell them that you'd like to close your account because, let's say, you don't want to play anymore, it is logical that they will try to keep you there.
A different situation is when a player says that he needs to close the account due to the gambling problem, of course. In this case, the casino should close it right away to avoid any future issues that could happen to this player.
Do you see the difference there? 🤔
Let us know, please, what your reason was, and then we will see what can be done, and hopefully we'll be able to solve it out.
We'll wait for your reply.
On je doslovno citirao sve poruke:
17/10
zdravo, biću srećan ako bude moguće zatvoriti svoj nalog
28/10
molim zabranite moj nalog
22/11
zabranite moj nalog pls
svi odgovori na ove poruke su bili bonus/povraćaj novca
hvala vam i nadam se da ću se čuti
Zaboravio sam da napišem da su me u odgovoru na poruku 17/10 pitali zašto žele da me zabrane, a ja sam odgovorio „U ovom periodu počinjem da igram više nego što mogu da priuštim i bolje mi je da se kockam"
Hi there.
It's great that you informed the casino that you felt you spent far too much and that you could not control your passion.
If you only say, "please ban my account" the human on the other side of the screen has no idea about your worries. Instead, he does what he can to avoid losing a loyal customer.
With all due respect, it will be better to consider a permanent self-exclusion.
Some casinos state in the rules that the strict instruction concerning account closure. Has this casino something like that? I wonder whether you have been chating with a bot; these days it may happen very easily 🙁
To be certain, though, I think it would not hurt to submit a complaint against the casino; at least our experts have a chance to investigate.
This link leads directly to the complaint feature 👈
Don't worry, we will be here to help you if you come across any doubts.
Hello, did you also get to explain why it takes so long? We give the casinos exactly this time horizon to pay the player.
Was it necessary for you to verify or not? Did you play with the bonus or not?
However, I saw that you managed to submit a complaint and our team will look into the whole case. We'll see where it goes and if and when you get the money. I'd like to get this resolved as soon as possible but I won't get ahead of myself.
If you have any news, feel free to share it with me.
I see, then starting a complaint was a good step and I hope we can help you. Sometimes it can take a while but the casino should always explain what's going on instead of just giving you a different timeframe all the time.
Anyway, we will have to wait for further developments.
Good luck. ☘️
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
