Zdravo,
Nakon što sam pročitao vašu recenziju i žalbu, mogu da vidim zašto se možda ne osećate sasvim opušteno, ali nemam pojma o curenju informacija ili pretnjama putem e-pošte. Želite li malo bolje da navedete svoj poslednji post, molim?
Dobili ste povraćaj novca, a dato je i objašnjenje odbijanja recenzije korisnika. Pošto nijedna od tvrdnji nije dokazana kao tačna — uprkos činjenici da je evidentno da kazino nije ispunio vaša očekivanja — mislim da nije prikladno da se ovo odnosi na objektivnu recenziju korisnika. Žao mi je što ste razočarani. Nismo u mogućnosti da disciplinujemo ili edukujemo njihovo osoblje za neadekvatnu podršku. Molimo vas da nam prosledite ove informacije ako znate za neke druge osobe koje su bile nepravedno tretirane. Možda će neko drugi doći dalje sa žalbom.
Dozvolite mi da citiram vašu žalbu u vezi sa tim:
„Dragi kakašimufin (ili da ti se obraćam pravim imenom?)
Nikada nismo nameravali da konfiskujemo vaš dobitak. Naš cilj je bio da objasnimo da je za podizanje ovih dobitaka potrebno ispuniti uslove za klađenje. Alternativno, mogli ste da nastavite da igrate bez zahteva za povlačenje. Nažalost, kada ste odbili da nastavite sa klađenjem i počeli da šaljete pretnje, morali smo da preduzmemo mere da zatvorimo vaš nalog radi bezbednosti i bezbednosti našeg osoblja i kazina.
Iskreno mi je žao što niste tražili da razgovarate sa menadžerom, jer bih ja preuzeo odatle i možda pomogao da se ova situacija izbegne. Radim u drugom odeljenju, tako da nisam uključen u svakodnevne operacije korisničke podrške, ali se izvinjavam ako ste se osećali zanemareno.
Žao nam je zbog bilo kakve zabune i nadamo se da će ovo objašnjenje pomoći da razjasnimo našu poziciju. Ako imate dodatnih pitanja ili vam je potrebna dodatna pomoć, slobodno se obratite.
Topli pozdrav,
Viktorija"
Cenim što ste podelili ovu situaciju na forumu i imajte na umu da javnost može da vidi sve vaše žalbe. Otvoreno je za svakog igrača da pročita i odluči da li je vredno isprobati ovaj kazino.
Hello,
After reading your review and complaint, I can see why you might not feel entirely at ease, but I have no idea about leaks or email threats. Care to specify your last post a bit better, please?
You received a refund, and an explanation of the user review rejection was also given. Since none of the claims have been proven true—despite the fact that it is evident that the casino did not live up to your expectations—I do not think it is appropriate to refer to this as an objective user review. I'm sorry you are disappointed. We are unable to discipline or educate their staff for providing inadequate support. Please forward this information to us if you are aware of any other individuals who have received unfair treatment. Maybe someone else will get further with the complaint.
Permit me to quote from your complaint, in relation to that:
"Dear kakashimuffin (or shall I address you by your real name?)
We never intended to confiscate your winnings. Our aim was to explain that in order to withdraw these winnings, the wagering requirements needed to be fulfilled. Alternatively, you could have continued playing without making a withdrawal request. Unfortunately, when you refused to proceed with the wagering and began issuing threats, we had to take action to close your account for the safety and security of our staff and the casino.
I'm sincerely sorry that you didn't ask to speak to a manager, as I would have taken over from there and possibly helped avoid this situation. I work in a different department, so I am not involved in the daily operations of customer support, but I apologise if you felt neglected.
We regret any confusion and hope this explanation helps clarify our position. If you have any further questions or need additional assistance, please feel free to reach out.
Warm regards,
Victoria"
I appreciate you sharing this situation on the forum, and please know that the public can view all of your complaints. It is open for any player to read and decide if it is worthwhile to try this casino.
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