pre 1 godinu
Razumem, ali prošlo je više od 2 nedelje otkako sam naručio uplatu i još uvek ne znam u kojoj je fazi moja uplata.
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RichPrize Casino - opšta diskusija (strana 7)
pre 1 godinu
Now the time has come for the casino to make a clear statement! I honestly hope they will address the complaint soon!
pre 1 godinu
Da, nadam se da će me kontaktirati u vezi ovoga
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pre 1 godinu
Give it some time, though. Hopefully, you'll find it quite positive that this casino has reached out to us a few weeks or so ago to discuss user reviews and experiences, so I'm convinced the communication channel should work!
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Ok razumem :)
Strpljivo ću čekati poruku iz kazina
Mislio sam da kazino želi da obnovi svoju reputaciju, pa su vas kontaktirali
Automatski prevedeno:
pre 1 godinu
We are also curious how the casino will handle this. I hope that the casino will join the conversation without any problems and that everything will be resolved and turn out well in the end. Fingers crossed🤞😊
pre 1 godinu
Dobro jutro... Da li ste uspeli da kontaktirate Richprize Casino u vezi sa mojim povlačenjem?
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pre 1 godinu
Good Day!
I probably should have mentioned that I'm not involved in the complaint process, as a result, I see the same information as you in the complaint thread.
The timer has worn off, though, I would expect an update quite soon. 🤔
I'll check on it tomorrow to see whether the casino has responded.
pre 1 godinu
Da li Richprize Casino još uvek nije odgovorio na moj slučaj?
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pre 1 godinu
Hello!
As far as I can guess, the casino is no longer interested in complaints submitted by you due to your history with them. As I mentioned someone from the casino reached out to us because of your user reviews. 🤔
I'm strongly convinced this is the reason for the silence in the complaint.
Let's see what the complaint handler knows, however; we should wait for an update.
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Valjda ne razumem baš. Da li je kazino mislio da sam napisao nešto lažno? Ako jeste, kontaktirajte me u vezi sa ovim pitanjem? Da je kazino fer prema meni nikada ne bih pisao ništa loše o njima i brisao sve žalbe, ali kazino nije fer prema meni. Spreman sam da razgovaram ovde sa predstavnikom kazina, nemam šta da krijem i rado ću razgovarati ljubazno
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pre 1 godinu
Drugo, da li su moji negativni komentari razlog da kazino ne isplati moj novac? Ako ne žele da me prime kao igrača, neka mi povuku sredstva i blokiraju dalju igru... Svaki ugledni kazino to radi.
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pre 1 godinu
Valjda ne razumem baš. Da li je kazino mislio da sam napisao nešto lažno? Ako jeste, kontaktirajte me u vezi sa ovim pitanjem? Da je kazino fer prema meni nikada ne bih pisao ništa loše o njima i brisao sve žalbe, ali kazino nije fer prema meni. Spreman sam da razgovaram ovde sa predstavnikom kazina, nemam šta da krijem i rado ću razgovarati ljubazno
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pre 1 godinu
The problem is that I do not understand the casino approach either! I asked the representative via email since the person was originally concerned about your already rejected review. He made it clear your account was about to be closed, and no one from the casino cared to explain what had happened or what you had done wrong.
I did what I could, even though I don't handle complaints, but I feel the case is lost. I am sorry for that.
I must say I'm truly annoyed by such a lack of communication...
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Ok, hvala vam puno na pomoći 😉 Stvarno bih voleo da ostavim recenziju kazina da ga niko ne bi uklonio i nadam se da će rejting kazina pasti, već drugi put sam prevaren od njih vreme!!
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pre 1 godinu
Dear kaczka381
Firstly, I want to extend our sincerest apologies for the delay in addressing your previous complaint. Your satisfaction and trust are of utmost importance to us, and we deeply regret any inconvenience you may have experienced.
We understand that it can be frustrating to be left in the dark, and for that, we are truly sorry. We are taking this matter seriously, and we will keep you informed of any progress every step of the way. Our goal is to provide you with a satisfactory resolution that meets your expectations.
Once again, please accept our deepest apologies for any frustration or disappointment you have experienced. Your feedback is invaluable, and we are committed to improving our services based on your insights.
Victoria
1
pre 1 godinu
Da li će moja uplata konačno biti pripisana na moj račun?
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pre 1 godinu
Ok, hvala vam puno na pomoći 😉 Stvarno bih voleo da ostavim recenziju kazina da ga niko ne bi uklonio i nadam se da će rejting kazina pasti, već drugi put sam prevaren od njih vreme!!
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pre 1 godinu
Well, it worked out, I guess. 🙂 I'm convinced it was purely a misunderstanding. I'm so glad to see Victoria here!
pre 1 godinu
Dear kaczka381,
I'm pleased to inform you that your payout delay has been fully resolved, and you should have received your winnings in full. I appreciate your patience and understanding while we worked to rectify the situation. Your satisfaction is of utmost importance to us, and we take any issues that may arise seriously.
Once again, I apologize for the delay and any inconvenience it may have caused you. We value your trust and continued support, and we are committed to continuously improving our services to ensure a better experience for all our users.
Warm regards,
Victoria
pre 1 godinu
Thank you for your help, Mrs. Victoria 🙂
The funds have been transferred to my account. I am asking Casino Guru to remove my complaint.
I will remove bad reviews about the casino
pre 1 godinu
Well, that's great. I think it's nice to see a casino trying to correct its mistake. I think they can win the trust of the players with this approach.
Anyway, I'm glad you got your winnings in the end and everything worked out well.
However, my question is, will the casino still be a good place for you to play? 🙂
