Hello,
I'm sure you know that all these details are much more important in the complaint than on the forum - I'm not part of the complaint team, you see? I will not contact the casino on your behalf, cause it is not my responsibility. I'm sorry.
Tomas will take care of the complaint from now on.
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Hi what do you mean by this answer, I would ask you to try to answer a bit more descriptively, because this has no explanatory value and similar posts will be deleted.
Jedno od prvih kazina gde igram dobar bonus za rođendan, stalne su promocije, dobijam povlačenje na Piatrik za oko 5 minuta.
I see you've complimented another casino. It also has a pretty high safety index on our site.
As for the birthday bonus, what requirements did it have if you remember ? Was it easy to fulfill ? 🙂
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Želeo bih da mi riobet tim kaže datum za isplatu mog povlačenja u vrednosti od 2k usd, oni tvrde da provajder igre istražuje moje opklade, uprkos tome što nikada nisam prošao kroz ovu sramotu, nadam se da ću dobiti svoj dobitak. 
When exactly have you requested the withdrawal, actually, if I may ask? It could take some time to have all the checks done when it comes to this kind of situation. Just talking from my experience here. This kind of checks are nothing unusual, actually, and whenever there is some suspicion either from casinos side, or from the side of a game provider, they have to go thru this. Just try to be patient and hopefully soon you will get some answers. Please keep us updated about this situation.
Čekao sam više od 7 dana na moju uplatu koju drži riobet, prvo su mi tvrdili da su moje opklade istraženi od strane provajdera igara i to je u redu, ali je prošlo dosta vremena i nisam dobio nikakav odgovor uvek kažu da ne postoji rok za rešavanje provajdera, ovo je ogromna greška i nedostatak profesionalizma kompanije, treba mi moj novac nadam se da će mi casiguru pomoći 
Hello there!
Thank you for the screenshots.
As Romi said in the previous response, there is nothing wrong with bets being investigated by the game provider, sometimes this is a necessary process, and it takes some time. Because of all the checks that casino have to do, we give them 14 days. I checked the casino review, and it seems a really good casino. So, I would suggest you to wait and to cooperate, and we will see where this goes.
Let us know for any updates!
Čekati bez definitivnog datuma? Čak i kada mi prijatelju treba sastanak, on to ne može da uradi, vratiću se posle 14 dana i videti šta će biti vaš izgovor u odbrani ovog kazina. Kada igraču nije dat datum, ovaj proces može trajati 3 meseca ili 2 godine, koliko je potrebno i da li ću morati da čekam? To nema nikakvog smisla
Unfortunately, when it comes to the game provider and the checks that are on their site, neither we nor the casino can do anything about it, just wait for the resolution.
The 14-day time frame we give casinos to proceed with the verification and it is the number of days after which our complaint team can intervene and start with the resolution of the complaint if one is submitted. So if you feel you need our help, please feel free to file a complaint, of course. We will be glad to help if possible.
Another attempt to resolve my problem with riobet, I hope casiguru can help me, it's been 15 days and I still haven't received an answer about my problem, they still claim that they have no information or response from the provider and that my bets still haven't have been investigated, there is no way to believe this argument for so long I need my money, it seems to me that they are stalling so as not to pay my winnings, I have been waiting since 04/13/2024 for my problem to be resolved
To tell you the truth, sometimes when it comes to some checks from the game provider site, it could take even months to get the answer.🤷♀️ I hope that won't be your case and that your case will be solved really soon.
If you feel you need help from our team, please do not hesitate to file a complaint here.
Veoma je razočaravajuće što je ovaj kazino naveden kao „Veoma pouzdan" Uplatio sam depozit od 1000 reala i dostigao iznos od 2500 kada sam zatražio povlačenje, optužili su me da koristim robote i platili su mi samo moj depozit od 1000 reala i blokirao moj nalog, i to je očigledno uobičajena praksa u kući, a ima i drugih pritužbi na Instagramu, drugim rečima, nema ništa pouzdano.
Koju igru si igrao prijatelju?
Veoma je razočaravajuće što je ovaj kazino naveden kao „Veoma pouzdan" Uplatio sam depozit od 1000 reala i dostigao iznos od 2500 kada sam zatražio povlačenje, optužili su me da koristim robote i platili su mi samo moj depozit od 1000 reala i blokirao moj nalog, i to je očigledno uobičajena praksa u kući, a ima i drugih pritužbi na Instagramu, drugim rečima, nema ništa pouzdano.
Sorry about this inconvenience at the casino. I have read in your complaint that the casino you were referring to was a different one, is that right? Could you maybe post the URL of that casino or even a screenshot with the name of it, if possible? Just to be sure, which casino have you had this issue at? Was it solved by now, by any chance?
Naravno, dotični kazino je drugačiji, da, kazino na koji sam pomenuo je sledeći: https://vvv.riobet.io/
Izvinjavam se zbog greške.
Nothing wrong, that happens from time to time. So things haven't moved forward ? What bots did the casino accuse you of using, please tell me more ? I don't think this is the easiest situation you have found yourself in, but since you have a complaint, our team will take a look at everything and see what happened.
In the meantime, we'll obviously have to be patient.
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