Here I thought it was just me they sent in error.Strange way to cheer customers up with a $30 requirement.
Constant misleading headings end up in my spam.Such stingy casino's make me wary.
Frequent request for written reviews aslo.
It can easily be caused by a system or even human error, though I agree it paints a strange picture.
It reminds me of a situation I had with my bank last year, my visa was scammed, and money was sent to some casino, I reported fraud the bank created reclamation.
Just 18 hours after I reported that my money was "lost" a proactive bank representative called me with a special offer made especially for me as an evaluated client I was offered an exclusive loan. 😂👍
Made me furious back then.
The point is that the representative had no idea about the reclamation. I guess it's the same as with the casino.
Such offers are usually sent automatically.
You know.. receiving such a message, the first impression - WOW! And after a while you feel like a child who was given candy and then took it away. ;)
A sneaky way to get us to deposit is what I now think,a simple "sorry " and leave it at that would have been smarter PR.
A sneaky way to get us to deposit is what I now think,a simple "sorry " and leave it at that would have been smarter PR.
Maybe it didn't feel like we were being forced to do it, but I'd also rather just get a word of sorry than an offer of an amazing, impressive 15 FS for my next deposit as an apology. Such behavior from the casinos is a blow below the belt. I don't know who came up with this idiotic idea. I respect this casino because I have fond memories of it, but for God's sake. Everything has its limits. :D
I agree that "sorry" would feel more convenient in such a situation.
Hi all!
We wanted to cheer you all up and wish a happy Valentine's Day, but because of the human factor, instead of positive emotions, we slightly messed up.
Our team noticed that, by mistake, the out-of-date newsletter went to a large group of players. So we promptly apologized to all. There's no cheating in this — it was a human error.
We acknowledge this and apologize to you all here again. This situation has forced us to review our work processes and ensure it won't happen again in the future. We continue to prepare exciting activities to bring you more positive emotions and fun.
Thanks for understanding and feedback. It helps us improve.
They broke rule point 11 of the GENERAL BONUS TERMS
I played with the bonus, canceled it and they took 50% of my deposit, although I believe a bit more. Fraudsters.
Nowhere does it say in their bonus terms and conditions that a player's balance (without a bonus) is reducding in that case.
Be careful with this casino as I can see they are starting to cheat their customers openly. I will not let this matter go and I will report this casino to the Curaçao Gaming Control Board
Hello,
I think we could use more details about the problem. Since you plan to reach out to the authority, I'm just thinking whether you are interested to submit a complaint.
I guess, that we should also hear the casino's explanation based on your gaming history.
What do you think?
Hi koVVal92!
Thank you for your feedback. Could you please share your email or id so we can check the situation in more detail?
Thank you in advance.
Hi koVVal92!
Thank you for your feedback. Could you please share your email or id so we can check the situation in more detail?
Thank you in advance.
NO. We have nothing to talk about anymore. This casino is on my ban list for a number of recent annoyances and inconveniences.
Thank yourselves. I hope that someone responsible for this mess among many regulations will have a moment of reflection.
Regards.
With sessions like this at the casino, it should be on my banlist all the more.
4/33 bonus buys I had profit and only one I had good win.
This is defenitely end of my story with this "casino".
Pozdrav svima 🙂 Dobio sam i mejl sa nagradom od 100 €. Zatim sam se prijavio na svoj nalog i otkrio da tu nema ničega 😀 Podrška mi je objasnila da je to greška i da je tako kod mene funkcionisalo Gotovo. Razumem igrače da to može da bude dosadno, ali ne zaboravite da ste ljudi i vama se mogu desiti greške 🙂 Dakle, nije važno jer svi grešimo! Ne morate uvek da podnesete žalbu odmah ili kazino govori loše jer se desila greška. Niko od nas nije savršen. Mislim da uopšte nije potrebno naglašavati oko 100€. Pogotovo ako se izvinite i objasnite gde je bio problem. 1 greška nije razlog da se omalovažava tako sjajan kazino. Osim greške, kazino ima mnogo toga da ponudi. Super prijateljska podrška i super brze verifikacije i isplate. Mnogo provajdera igara koji ne ostavljaju ništa što se želi. Mnogo opcija depozita i povlačenja. Mega turniri i odlične bonus ponude Mislim da je klađenje preterano. Ali to je samo moje mišljenje. Nikada nisam primetio da kazino šalje mejlove, a zatim ih poništava jer postoji greška samo da bi naterao ljude da se prijave. Nekoliko dobijam e-poruke od drugih kazina u kojima mi se kaže da se verifikujem kako bi moje povlačenje moglo biti odobreno, iako nemam neizmirenih povlačenja i ovo je prevara da se klijenti nateraju da igraju. Da budem iskren, ja čak i ne mislim da je ovakav način podsticanja ljudi da igraju loš, jer možete odlučiti da ne prljate kazino. Nekoliko puta su se izvinili, šta drugo mogu? Problem kod nekih ljudi je što jednostavno nemaju strpljenja i razumevanja za greške koje svako može da napravi i očekuju odmah veliku nadoknadu. Ljudi, bila je greška kao što ste rekli i to je to! Nema razloga da budete negativni ili čak da se žalite. Uvek mi je zanimljivo i, da budem iskren, takođe podmuklo kako neki ljudi traže rupe da bi mogli da se uvuku kako biste mogli da zaradite na greškama. Ionako ti je oproštena greška sa moje strane! Onog trenutka kada mi je rečeno „Izvinite, ovo je bila greška" od tada je za mene bilo gotovo! Greške se dešavaju 🙂 za mene nema razloga da se spremam da se borim samo zato što se desila mala greška. Zahvaljujem se Rocket Plai-u na odličnom kazinu koji zaista brine o igraču! Ovo je moje iskustvo. Zbog male greške neću menjati svoje pameti i prave galamu oko toga. Neki prave slona od mrava 🐜 zaista 🐘 😃
RocketPlai za predsednika 🤜🏻🤛🏽😃
Srdačan pozdrav
Askan ( Casinostream88 )
Did you know RocketPlay actually won the voice of the people category? The is the exact moment when it was announced 🙂 https://www.youtube.com/live/gB3D40r_TrE?feature=share
Video izgleda veoma zanimljivo!
Pogledaću danas na miru ‼🙂
my account was closed, on suspicion of abusing the bonus, strange that I didn't claim any deposit bonus! I must have received some cashback bonuses that I only used one, as the amount was very low. well, my account was closed and all my balance withheld! that same week my account was closed at kingbilly for having really abused the bonuses, withdrawing 15x the amount deposited, but my balance was returned! and in some other houses that had an account with the same registered email, it was also closed, but all of them returned the remaining balance, only rocketplay confiscated my deposit.
Hello there.
Have you taken any no-deposit bonus by chance? The most common bonus abuse activity suspects creating multiple accounts or even playing under someone else's identity to gain access to no deposit bonus only available for newly registered players. If you are not aware of breaching the rules, you can try submitting a complaint. If there is nothing to hide, it should not hurt.
We would need to see the casino's prooves to ensure all was done correctly (speaking about the RocketPlay now). What do you think?
I don't remember, I've had this account for a while, but probably not
Well, if you feel the casino made a mistake submit a complaint and our team will try to go through the issue.
It's free - no risk.
You can get more familiar with the process by reading this guide.
If you see that as a good idea, submit one by clicking/tapping this link, please.
What do you think?
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