Rolletto Casino - opšta diskusija (strana 8)

Don’t worry I understand you are busy. It is just a really stressful situation for me. I will look forward to receiving a response.

The amount of stress that you are describing is beyond my comprehension. So, I definitely appreciate your understanding.

Hey Radka. I have received no response to my complaint yet and it has been over a week.

If there has been some delay in responding to your complaint, it may be due to the high volume of complaints, and we are really sorry for that.

I can see that it was now transferred to your complaint resolver, and he will get back to you as soon as possible.

I can understand that it must be really stressful for you to go through this; just please know that we do our best to help you out as well.

I am having issues regarding withdrawing from this casino. I have screenshot evidence of everything from start to finish. I used driving license as a form of identification as my passport is out of date and they said that this is accepted so I’ve managed now to withdraw via sepa. Still saying processing for the time being all KYC was ticked and fully verified now even though this payment says processing now there isn’t a tick beside the ‘proof of identity’ I’ve been back and forward for 2 days now this is beyond un acceptable.

Have you tried to contact the casino regarding this? Is there any explanation about it?