Draga Paclmaia,
Hvala vam na povratnim informacijama. Razumemo vašu zabrinutost i žalimo što ste doživeli ovo iskustvo.
Naš tim želi da vas uveri da uvek nastojimo da obradimo bankovne transfere što je brže moguće. U retkim slučajevima, posebno tokom prazničnih perioda, može doći do kašnjenja zbog vremena obrade banke, koje je, nažalost, van naše kontrole.
Nažalost, na osnovu dostavljenih informacija, nismo uspeli da pronađemo vaš nalog u našem sistemu. Da bismo vam dodatno pomogli i rešili vaš slučaj, možete li nam dati sledeće detalje:
Vaše korisničko ime ili ID naloga.
Adresa e-pošte povezana sa vašim nalogom.
Približan datum i iznos povlačenja.
Veoma cenimo vaše strpljenje i učinićemo sve što možemo da rešimo vaš problem što je pre moguće.
Srdačan pozdrav,
Rolling Slots tim.
Dear Paclmaya,
Thank you for your feedback. We understand your concerns and regret that you’ve had this experience.
Our team want to assure you that we always strive to process bank transfers as quickly as possible. In rare cases, especially during holiday periods, delays may occur due to bank processing times, which are unfortunately beyond our control.
Unfortunately, based on the provided information, we were unable to locate your account in our system. To assist you further and resolve your case, could you please provide us with the following details:
Your username or account ID.
The email address linked to your account.
The approximate date and amount of the withdrawal.
We greatly appreciate your patience and will do everything we can to resolve your issue as quickly as possible.
Kind Regards,
Rolling Slots Team.
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