Dobar dan, imam problem sa kazinom.
Blokirali su mi nalog jer imam ime mog sina u imejlu, što on nije uključen u stranicu i ja upravljam imejlom u celosti, pored toga što imam 2FA na nalogu, KIC je ispravno urađen (što su oni sami prihvatili prvog dana kada sam ušao na stranicu, jesam) i sada mi podrška uživo ne daje odgovore i imaju me u pripravnosti sa 233 dolara na računu.
Šta mi preporučujete?
Hello,
since the email address does not serve as any kind of proof of identity, I fail to understand what seems to be the problem. I feel that the casino's system must have found some sort of similarities with other accounts or accounts, and flagged you, but a similar address should be considered only as a hint. Kindly note that verification, as the name suggests is the only valid process that ensures it was you who registered, deposited, played, and won, so registration does not mean verification.
However, the casino is probably investigating the similarities, which is usual and you have to wait for the result. Normally, an ordinary chat operator is not involved in the procedure, meaning he or she can't provide relevant information just yet.
I recommend you wait, keep me posted with any updates, please.
Would not hurt to know the casino's name though.
Dobro jutro Raka!
Pre 4 sata su mi omogućili da podignem svoja sredstva nakon dugog čekanja od +30 sati bez odgovora.
Verovatno će moj nalog biti zatvoren iz razloga koji mi je dao agent: na mom imejlu je ime mog sina.
Ali nema problema, samo sam želeo da mi daju sredstva koja sam upravo zaradio. Uz sve ovo naučeno, mislim da se više nikada neću vratiti u taj kazino.
Kazino je Roobet.
Hvala vam puno na poruci.
Hello randyg,
I still like to understand what was wrong - though I'm of course happy that you got the winnings!
Do you mind sharing the casino's official explanation?
It's just a kind request, no pressure 😉
Zdravo Radka! Jasno
Čekam da mi odgovore, čim me jave reći ću vam.
Hvala vam!
Dobar dan. Ja ću vas obaveštavati.
Blokirali su mi nalog i zatvorili ga bez navođenja razloga, nisu mi poslali mejl.
Takođe ne vidim da je podrška odgovorila u procenjenom vremenu koje mogu da pročitam pre nego što moj nalog bude blokiran.
Hello randyg,
Thank you for letting me know. This happens quite often, and I was hoping that you might be more informed, well, I guess that would be best to move on 🙂.
Enjoy the Sunday 👍
I don't have much experience with this casino, what about you?
Kladim se sa ovim lopovima, jarbol Milan-Halas Verona. Kladim se da će Verona zaraditi više od 2,5 ofsajda. Svi sajtovi pokazuju da su zaradili 3 ofsajda, čak i njihov sajt piše 3, zvanični sajt Serije A takođe 3, ali svuda 3. I oni su moju opkladu uradili kao gubitak. Samo prevare! 
Regarding the recent complaint here for 131btc. I was on the site when this guy won the money and was speaking to him in chat.
The win was 100% legitimate. However it seems from his complaint that he isn’t getting his case across very well and missed many key details.
For one after he won the money the casino left it in his balance and let him keep playing with it for probably 5 days. It was only when he tried to withdraw that the casino confiscated the balance. If someone had illegitimately won $3 million I’m sure the casino would immediately void the funds not let the player keep it in their balance for multiple days.
Roobet also continued to show off the win in the ‘biggest wins’ section of their site for weeks. This is extremely strange if they had decided that the win was not legitimate.
Also as crash is an open lobby with hundreds of people playing at the same time surely if there was a malfunction everyone should have won millions not just one person?
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