pre 2 meseci
I have no choice,just wait at the moment,hope will be sorted!!Thanks
RoyalGame Casino - opšta diskusija (strana 3)
pre 2 meseci
Keep us updated about any changes, please. We'll wait here for the news.
pre 2 meseci
I also have 1500e to withdrawall, and im afaraid ! Last time i tryed 250 Euros the the money came back in my casino account After 2 weeks ! The Casino sayd my bank didnt aproved the paymant! So i have issues ! I hope anyone of you has get they money in the bank account
pre 1 meseca
Hello and so you didn't manage to withdraw the €25? Now that you've entered the withdrawal, how is it? Did you use the same payment method? Did you also contact the bank to see if this is really true and it refused the money?
Let me know.
pre 1 nedelje
zdravo svima,
Osvojio sam ukupno 3000 evra, koje bih želeo da isplatim. Bez obzira na to što možete da zahtevate povlačenje samo po 500€ odjednom i samo svaki dan (maksimalno 3 tekuće isplate), ja čekam svoj novac već 12 dana.
Status isplata se još uvek nije promenio (i dalje se proverava).
Po podršci, već sam 5 puta stavljen na listu prioriteta, proces je već nekoliko puta eskaliran prema podršci i trebalo bi da me kontaktira "VIP menadžer" - prošlo je već 5 dana.
NIŠTA se ne dešava na ovom sajtu, to je daleko najgora podrška i proces koji sam ikada doživeo u kazinu, svaki dan čujem „trebalo bi da bude danas" ili „finansijsko odeljenje aktivno radi na vašoj isplati" – GLUPOSTI!
Ima li neko savet šta još mogu da uradim? Polako dobijam osećaj da se ovde (nikome) ne isplaćuje novac i da je sajt ogromna prevara!
Ima li neko savet?
*U ćaskanju mi je pismeno obećano da će biti eskalirano – to je bilo pre 4 dana
Ažurirano od strane autora pre 1 nedelje
Automatski prevedeno:
pre 1 nedelje
May I ask if your account is fully verified at this casino?
If so, I don't see the reason why there has been such a delay, especially if the support tells you that it will be processed soon.
If I may suggest: maybe you should wait until Monday, as usually there is no financial department working during the weekend, and if there is no update even then, submit a complaint here on our site.
What do you say about this solution?🤔
Our team will intervene in your case and contact the casino regarding it. Hopefully they will communicate with us and will be willing to solve the issue.
Here is the link you need to follow and file a complaint where you describe the whole situation.
Let us know if there is any news, please.
pre 1 nedelje
Zdravo Romi,
puno hvala na brzom odgovoru.
Još se nisam verifikovao i nemam pravo na verifikaciju ili trenutno ne mogu da se verifikujem.
Podrška kaže da trenutno ne mogu da vide nijedan zahtev za verifikaciju i kada kliknem na verifikaciju na stranici dobijam sledeće informacije: „Izgleda da vaš nalog ne treba da bude verifikovan. Zabavite se sa našim igrama."
Tako da nemam ni mogućnost da se verifikujem.
Već sam juče pokušao da uložim žalbu, ali kada želim da pređem na sledeće pitanje, ne ide.
Uvek moram da se vratim i ne mogu da uložim žalbu - šta da radim?
Hvala vam puno!
Ažurirano od strane autora pre 1 nedelje
Automatski prevedeno:
pre 1 nedelje
I see, if you don't need to be verified yet, then the delay is quite big and we don't understand what the casino can take so long to process.
As for the complaint, if it is not possible to file it, try to clear your cookies or file it with another device. You can also try a different browser to see if that helps or not.
If your problem persists I will try to find out what might be the matter.
I'll be waiting to see if it works for you or not.
pre 5 dana
Zdravo Jaro,
Danas je 14. dan koliko čekam na isplatu, a podrška me i dalje odlaže sa „Uskoro bi trebalo da bude ovde" – do sada se ništa nije desilo i svi moji zahtevi su još uvek „U obradi".
Zatražio sam svoje isplate 3., 4. i 5. novembra - nijedna još nije obrađena i ništa se ne dešava.
Sada podnosim žalbu - sa Fajerfoksom radi
Automatski prevedeno:
pre 4 dana
I am glad you found out a way to submit your complaint and now our team can try to intervene in your case and hopefully soon find out the reason for this delay.
If there is any update please let us know for sure, so we can be informed about every movements from the casino, if any.
We'll keep our fingers crossed for the fastest resolution.🤞
