pre 2 godina
Ako želite da diskutujete bilo šta vezano za SlotHunter Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
SlotHunter Casino - opšta diskusija
pre 2 godina
loša korisnička usluga i dugo čekanje na plaćanje
Ažurirano od strane autora pre 2 godina
Automatski prevedeno:
pre 2 godina
Hello,
would you mind telling us what is so wrong specifically, please? To me, it seems that you can't pass the verification, but for what reason? Are your documents out of date or maybe in the wrong format?
Did the casino inform you about what is wrong with these documents?
pre 2 godina
Pre svega, trebalo je satima i pokušajima dok me uopšte nisu potvrdili. Jednostavno proizvoljno i više puta zahtevaju dokumente iako sam ih već postavio!
Zatim je pisalo da ste sada verifikovani i da je novac na putu da bude obrađen da bi bio ponovo poništen.
sada bi trebalo ponovo da promenim BIC, što je verovatno pogrešno, što nije tačno!
Dakle, sada sam uneo BIC u obliku pisma i ponovo zatražio isplatu, a korisnička podrška me je uverila da bi sada trebalo da funkcioniše...
Ostajem radoznao, jer mi je ovo već objavljeno kao netačno i kada bi muškarci ili žene jednostavno pogledali kako sam uplatio i prebacili nazad, ne bi bilo problema...
Pre svega hvala na pomoći
Sada čekam dalje korake od kazina
Pozdrav, Lars
Automatski prevedeno:
pre 2 godina
Hvala vam da je urađeno i dobio sam novac!
greška je verovatno bila na mojoj strani, čak i ako podrška nije bila baš od pomoći 😉
Automatski prevedeno:
pre 2 godina
Hello,
Thank you for the update. I'm happy that managed to pass this issue in the end. 👍
A was about to ask how are faring 😀. Let's hope that the quality of the support will increase, we believe that helpful and kind support is a must for good casinos.
pre 1 godinu
Zdravo, osvojio sam iznos od 1750€. Obavio sam sve verifikacije i uspešno otpremio. Sve je odobreno i sve što je ovaj sajt tražio je postavljeno i kao što sam rekao već verifikovano. Moja isplata se i dalje odbija svaki put i uvek sam zadržan u korisničkoj podršci. Imam sve snimke ekrana iz istorije ćaskanja. Poslednja osoba u korisničkoj službi mi je rekla da su moji dokumenti sada prihvaćeni i da mogu da podignem novac na svoj bankovni račun. Ali ništa se ne dešava. Treba mi hitna pomoć
Automatski prevedeno:
pre 1 godinu
I'm sorry to say that, but you won't most likely get urgent help.
We allow all casinos 14 full days to take care of the player's KYC and withdrawal untill we step in. 🙁
Allow me a question: Have you tried to opt for a different payment option? I would certainly try that.
pre 2 meseci
Registered my account and used the bonuscode for second deposit. In finnish language it didn’t mention in any bonusterms that its for first deposit only.
So I contacted support whats up why didn’t I recieve the bonusmoney. They put me wait for 30 minutes in chat until someone came to say that its for first deposit only. Well it didn’t mention anything at my language in terms that its for first deposit only, it only told that apply and deposit to get this bonus.
pre 2 meseci
To be honest, this could happen, and a lot of casinos mention in their rules that the English version of terms is superior to the other versions. Meaning only the English version applies. 🙁
Do you think you can find something like that?
In my opinion, it is quite a bad user experience, and the casino should set its platform accordingly to avoid similar issues. For example, upon adding the bonus code, a pop-up window notices the code's meant for first deposit only, which would be great.
pre 2 meseci
I think that sites should not use different languages at all if the information shown isn’t correctly told. For sure there should have been some sort of warning which tells that you are not eligible anymore for bonus terms.
In my opinion, the method in question is not in accordance with the law but misleading. In addition, when I asked afterwards if it was possible to retroactively get a bonus for the bonus of the second deposit, it didn't work. They delayed and instead offered 25x 0.1€ compensation, which I didn't even accept. Ridiculous buXXXhit from slothunter and the level of customer service was as if there were 15-year-olds working there. It felt like they were intentionally annoying the paying customer and taking up his time.
pre 2 meseci
The English translation is, as I say, nearly always the "only one correct." As you can see, the ending was not very pleasant, so I hope you will use this knowledge to avoid possible problems in the future.
It's better to be prepared. Since it is natural to follow the law, you might believe that it would be helpful, but did your opinion really help you in this case? No, because of the casino rules.
It is awful to hear that the support is not performing its duties effectively; according to what you just stated, one should be well-prepared when the problem comes. Thank you very much for your observation and for the chance to address this uncommon "trap" that others may eventually fall into.
You probably do not intend to play there any longer, do not you?
