Slotman Casino verifikacija/isplata

Hello

I think I need your help. I won a sum at Slotman and since Saturday they've been playing dumb by verifying the documents. Do you have some suggestions?

Hallo

Ich denke ich brauche mal eure Hilfe. Ich habe eine Summe bei Slotman gewonnen und nun stellen die sich seit Samstag dumm mit der Verifikation der Dokumente. Habt Ihr einige Vorschläge

Hello,

you chose the casino with a very good reputation, that's a good start.

Keep in mind that the first verification process can be time-consuming, due to many things casinos must verify to fulfill any law requirements.

I'd ask you kindly to provide them with everything they ask you for even multiple times and pay attention to every detail, such as: what type of file document must be, what needs to be clearly visible, and so on. Just give it some time - without verification comes no payment.

Hello Radka

I have already done that and the format is really correct. Can you tell me from experience how long it takes for the verification? I've been waiting since Saturday and have really submitted everything they wanted several times. Seems like they're looking for a reason. They also corrected my address yesterday but didn't verify the documents? This seems strange to me.

Hallo Radka

Das habe ich bereits getan und auch das Format ist wirklich richtig. Kannst du mir erfahrungsgemäss sagen, wie lang die benötigen für die Verifizierung? Ich warte nun schon seit Samstag und habe wirklich mehrmals alles eingereicht was die wollten. Mir scheint es so, als ob die einen Grund suchen. Ebenfalls haben die gestern meine Adresse korrigiert aber die Dokumente nicht verifiziert? Dies scheint mir schon komisch.

Hello, even a week is pretty normal for the first verification in the casino.

There is no concrete answer, I'm afraid.

Just imagine that now they have to do verification for other players at the same time as well + check payment/withdrawal methods in order to proceed with payments - which is done by a different department. It's quite a "bureaucracy".

If they close your account, please do not be afraid - it's pretty common as well.

At the moment, there is just one open complaint (in total) against this casino. See for yourself here.

Keep in mind that in this player's case, the casino stated he registered multiple accounts, even though the initial problem had been defined as "The player's verification is stuck" So it's not related to the KYC itself now.

However, they now want me to send you a photo of my Skrill account, which I don't have and don't want to install. What do you suggest me about this? What should I answer? I want a normal bank transfer and this possibility is also an option for them

Die wollen jedoch nun, dass ich Ihnen ein Foto von meinem Skrill Konto sende, welches ich nicht habe und auch nicht installieren will. Was schlagen sie mir hierzu vor? Was soll ich antworten? Ich will eine normale Banküberweisung und diese Möglichkeit besteht auch als Option bei denen

Well, it is up to you. They should suggest some options and if you agree then everything is fine, I'd say. Just ask them about the bank transfer.