pre 2 godina
zdravo
Mislim da mi treba tvoja pomoć. Osvojio sam neku svotu na Slotmanu i od subote se igraju gluposti provjeravajući dokumente. Imate li neke prijedloge?
Automatski prevedeno:
Slotman Casino verifikacija/isplata
pre 2 godina
Hello,
you chose the casino with a very good reputation, that's a good start.
Keep in mind that the first verification process can be time-consuming, due to many things casinos must verify to fulfill any law requirements.
I'd ask you kindly to provide them with everything they ask you for even multiple times and pay attention to every detail, such as: what type of file document must be, what needs to be clearly visible, and so on. Just give it some time - without verification comes no payment.
pre 2 godina
Zdravo Radka
Već sam to uradio i format je zaista ispravan. Možete li mi iz iskustva reći koliko je vremena potrebno za provjeru? Čekam od subote i zaista sam nekoliko puta predao sve što su tražili. Čini se da traže razlog. Jučer su mi također ispravili adresu ali nisu provjerili dokumente? Ovo mi se čini čudnim.
Automatski prevedeno:
pre 2 godina
Hello, even a week is pretty normal for the first verification in the casino.
There is no concrete answer, I'm afraid.
Just imagine that now they have to do verification for other players at the same time as well + check payment/withdrawal methods in order to proceed with payments - which is done by a different department. It's quite a "bureaucracy".
If they close your account, please do not be afraid - it's pretty common as well.
At the moment, there is just one open complaint (in total) against this casino. See for yourself here.
Keep in mind that in this player's case, the casino stated he registered multiple accounts, even though the initial problem had been defined as "The player's verification is stuck" So it's not related to the KYC itself now.
pre 2 godina
Međutim, sada žele da vam pošaljem fotografiju svog Skrill naloga, koji nemam i ne želim da instaliram. Šta mi predlažete u vezi ovoga? Šta da odgovorim? Želim normalan bankovni transfer i ova mogućnost je također opcija za njih
Automatski prevedeno:
pre 2 godina
Well, it is up to you. They should suggest some options and if you agree then everything is fine, I'd say. Just ask them about the bank transfer.
