Zdravo, mislim da je Radka mislila da prethodno mora da prođe pomenutih 14 dana da bi se ekipa umešala u situaciju, jer to je period koji dajemo kazinima da reše proces isplate.
Podsećam, međutim, da se trudimo da pomognemo igračima i ne zastupamo jer nismo advokati.
U svakom slučaju, prema vašoj žalbi, Petronela saznaje kakva je situacija i pokušava sve da sagleda dublje. Tako da će ona sigurno doći do vas i znaćete za sledeću proceduru. Ako je bilo nešto novo, možete li nam javiti?
Hello, I think that Radka meant that the aforementioned 14 days must first pass in order for the team to intervene in the situation, because that is the period we give the casinos to resolve the withdrawal process.
However, I would like to remind you that we try to help the players and we do not provide advocacy because we are not lawyers.
Anyway, according to your complaint, Petronela finds out what the situation is and tries to look at everything in depth. So she will definitely get to you and you will know about the next procedure. If there was something new, could you let us know?