pre 3 meseci
Ako želite da diskutujete bilo šta vezano za Slott Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Slott Casino - opšta diskusija
pre 3 meseci
slott.com radi u skladu sa zakonima Kurasaa, već sam samoisključen od njegovog regulatora CEG, ali kazino odbija da mi vrati iznose koje sam deponovao, iako sam objasnio da nisu uradili KIC ili verifikaciju mog identitet ili poreklo sredstava. I dozvolili su mi da položim više od 6000 evra bez ikakvih problema ili provere. Njihovi zaposleni ovde u Portugalu su toliko zbunjeni i navikli na druga kazina u kojima su radili, da su mi putem e-pošte rekli da se isključim iz Komisije za igre na sreću Kahnavake... ali licenca Slott.com je od CEG-a... Trebalo mi je pojašnjenje od neko u kompaniji, video sam da je kazino povezan sa NeoGroup, R2DPartners, Leon Bet i Tvin. Ja sam kompulzivni kockar sa visokim rizikom, i povratio sam se zbog reklame koju sam video za R2DPartnersov Slott kazino na LinkedIn-u... Voleo bih da neko iz kompanije stupi u kontakt sa mnom da mi pomogne.
kontaktirajte me da mi pomognete. Samoisključen sam zbog problema sa kockanjem na CEG licenci i Antilefonu, zabranjen mi je pristup svim kockarnicama na Curacao-u... samoisključen sam u svim kockarnicama u grupi i na nacionalnom nivou od strane SRIJ-a.
I imam pitanje, ako je Slott regulisan od strane CEG-a, zašto ste poslali obrazac za samoisključivanje KGC-a igraču koji je već samoisključen iz oba?
Automatski prevedeno:
pre 3 meseci
Our complaint team will surely look deeper into things and hopefully soon resolve this issue. We'll wait for the outcome.
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I hope this could help as well.
pre 2 meseci
What is going on with Slott Casino??? The Portuguese website is a mess! I see 3 regulators on the page!
Check what says in their terms! It says they are licensed by Antillephone.. but the website displays the CEG live seal.
You can check the terms here:
https://slott.com/pt-pt/terms
You can download the hole document in:
https://slott3.gcdn.online/UUKJASJD/files/terms/Slott-TermsAndConditions-pt_pt.pdf
All the informations on Slott website are a mess! Kahnawake Gaming Commision exclusion form, saying they are regulated by Antillephone NV on their terms and condition.. responding by email saying that LEON is a legal Casino... what is going on here?!
They also say in the terms on paragraph 2.4 that after registering an account the player as to complete verification and do KYC, by sending a photo of his documents, which wasn't even made!
"2.4. After registering an account the player has to complete the verification procedure. The player needs to send a scanned copy or a color digital photo of the official document that confirms identity. Such documents could be:
National ID card;
Passport;
Driving license."
I demand the total refund from this Casino who doesn't know what they are doing here in Portugal.. Slott is licensed by CEG, KGC or Antillephone?! Sending the wrong regulator exclusion form is very bad.. it seems that they are very confused, it's not normal for the Portuguese Slott Website to have 3 regulators!
pre 2 meseci
Hello,
Perhaps it has something to do with the new Curacao law - shifting the old system of providing licenses.
Gaming Curacao has stopped supporting player's disputes for the same reason.
For instance, many casinos are temporarily unlicensed due to the complaicated process. I know it will sound stupid, but did you ask the casino about that?
pre 2 meseci
Kazino kaže da je pravilno regulisan od strane CEG-a... ali su ipak poslali KGC formulare za isključenje i na nekim mestima na sajtu kažu da ih reguliše Antilephone! Kakav nered! Čini se da je kazino u egzistencijalnoj krizi! Najgore je što mi niko ni ne odgovara... žalba koju sam otvorio ovde na CasinoGuru-u još nije prošla. Može li neko da pregleda slučaj i pozove predstavnika kazina?
Automatski prevedeno:
pre 2 meseci
I imagine this is quite confusing, yet as I mentioned, the situation with licenses is pretty messy in general.
What is more important now, however, is your complaint, because it si focused on a specific concern—your withdrawal. At this moment, it is your turn to update the complaint thread so follow this link, please 👈
Update the complaint every time needed, and keep track of it.
Once all related information is gathered, the specialists will reach out to the casino, if necessary.
It seems you are not very familiar with the complait process, hence, allow me to provide the basics for you.
Here is what the process looks like:
Step 1: Player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
Further important details are in guide focused on the complaint process 👈
Feel free to browse it anytime you like.
We'll be here if you need something, of course
