pre 4 meseci
Ako želite da diskutujete bilo šta vezano za Slott Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Slott Casino - opšta diskusija
pre 4 meseci
slott.com radi u skladu sa zakonima Kurasaa, već sam samoisključen od njegovog regulatora CEG, ali kazino odbija da mi vrati iznose koje sam deponovao, iako sam objasnio da nisu uradili KIC ili verifikaciju mog identitet ili poreklo sredstava. I dozvolili su mi da položim više od 6000 evra bez ikakvih problema ili provere. Njihovi zaposleni ovde u Portugalu su toliko zbunjeni i navikli na druga kazina u kojima su radili, da su mi putem e-pošte rekli da se isključim iz Komisije za igre na sreću Kahnavake... ali licenca Slott.com je od CEG-a... Trebalo mi je pojašnjenje od neko u kompaniji, video sam da je kazino povezan sa NeoGroup, R2DPartners, Leon Bet i Tvin. Ja sam kompulzivni kockar sa visokim rizikom, i povratio sam se zbog reklame koju sam video za R2DPartnersov Slott kazino na LinkedIn-u... Voleo bih da neko iz kompanije stupi u kontakt sa mnom da mi pomogne.
kontaktirajte me da mi pomognete. Samoisključen sam zbog problema sa kockanjem na CEG licenci i Antilefonu, zabranjen mi je pristup svim kockarnicama na Curacao-u... samoisključen sam u svim kockarnicama u grupi i na nacionalnom nivou od strane SRIJ-a.
I imam pitanje, ako je Slott regulisan od strane CEG-a, zašto ste poslali obrazac za samoisključivanje KGC-a igraču koji je već samoisključen iz oba?
Automatski prevedeno:
pre 4 meseci
Our complaint team will surely look deeper into things and hopefully soon resolve this issue. We'll wait for the outcome.
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I hope this could help as well.
pre 4 meseci
What is going on with Slott Casino??? The Portuguese website is a mess! I see 3 regulators on the page!
Check what says in their terms! It says they are licensed by Antillephone.. but the website displays the CEG live seal.
You can check the terms here:
https://slott.com/pt-pt/terms
You can download the hole document in:
https://slott3.gcdn.online/UUKJASJD/files/terms/Slott-TermsAndConditions-pt_pt.pdf
All the informations on Slott website are a mess! Kahnawake Gaming Commision exclusion form, saying they are regulated by Antillephone NV on their terms and condition.. responding by email saying that LEON is a legal Casino... what is going on here?!
They also say in the terms on paragraph 2.4 that after registering an account the player as to complete verification and do KYC, by sending a photo of his documents, which wasn't even made!
"2.4. After registering an account the player has to complete the verification procedure. The player needs to send a scanned copy or a color digital photo of the official document that confirms identity. Such documents could be:
National ID card;
Passport;
Driving license."
I demand the total refund from this Casino who doesn't know what they are doing here in Portugal.. Slott is licensed by CEG, KGC or Antillephone?! Sending the wrong regulator exclusion form is very bad.. it seems that they are very confused, it's not normal for the Portuguese Slott Website to have 3 regulators!
pre 4 meseci
Hello,
Perhaps it has something to do with the new Curacao law - shifting the old system of providing licenses.
Gaming Curacao has stopped supporting player's disputes for the same reason.
For instance, many casinos are temporarily unlicensed due to the complaicated process. I know it will sound stupid, but did you ask the casino about that?
pre 4 meseci
Kazino kaže da je pravilno regulisan od strane CEG-a... ali su ipak poslali KGC formulare za isključenje i na nekim mestima na sajtu kažu da ih reguliše Antilephone! Kakav nered! Čini se da je kazino u egzistencijalnoj krizi! Najgore je što mi niko ni ne odgovara... žalba koju sam otvorio ovde na CasinoGuru-u još nije prošla. Može li neko da pregleda slučaj i pozove predstavnika kazina?
Automatski prevedeno:
pre 3 meseci
I imagine this is quite confusing, yet as I mentioned, the situation with licenses is pretty messy in general.
What is more important now, however, is your complaint, because it si focused on a specific concern—your withdrawal. At this moment, it is your turn to update the complaint thread so follow this link, please 👈
Update the complaint every time needed, and keep track of it.
Once all related information is gathered, the specialists will reach out to the casino, if necessary.
It seems you are not very familiar with the complait process, hence, allow me to provide the basics for you.
Here is what the process looks like:
Step 1: Player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
Further important details are in guide focused on the complaint process 👈
Feel free to browse it anytime you like.
We'll be here if you need something, of course
pre 1 nedelje
Još uvek nema odgovora iz Slott kazina! Ozbiljno razmišljam da potražim drugu pomoć! Prošli su meseci! Regulatorni organ CEG je već prestao sa radom i podneo zahtev za stečaj, a slučaj još uvek nije rešen! Zbog nedostatka odgovora na ADR pritužbu od strane Slottovog Compliance tima, CEG mi je dao rok od 14 dana da rešim žalbu i eventualno vratim novac, to je bilo početkom oktobra... kraj decembra je i tamo nema nikakav odgovor od CEG-a, Slott kazina ili njegovog tima za žalbe i usklađenost... niti od novog regulatora GCB. Samo su ostavili takav spor, potpuno su me ignorisali! Ali kazino Slott ovde u Portugalu u potpunosti vodi grupa Leon Bet (NeoGroup, RD2Partners. Kazino nije čak ni poštovao svoje uslove i odredbe i prekršio je paragraf 2.4, koji kaže da je obavezna provera svih igara tamo nije bilo KIC ili bilo kakve AML procedure... čak i sa depozitima preko 7100 €...
Što je još gore, već sam bio samoisključen iz ovog kazina i njegovih sestrinskih kazina i još uvek nije bilo koristi! Poslao sam nekoliko zahteva za isključenje CEG-u, koji nikada nije odgovorio... sada, čak i sa novim pravilima i zakonima, Slott kazino nastavlja da obavlja kriminalne aktivnosti ovde u Portugalu. Pošto je ovaj kazino otvoren samo u jurisdikcijama u kojima se smatra nezakonitim, nema tim za usklađenost i nema KIC ili sistem odgovornog igranja, pitam se kako je još uvek otvoren i da li niko neće ništa preduzeti po tom pitanju? Uspeo sam da napravim nalog u ovom kazinu sa istim podacima koje sam koristio za samoisključivanje... Čak sam mogao da napravim nalog sa imejlovima koji ne postoje! Na primer „@gooooooogle.com". Pored toga što je prisutan samo u zemljama u kojima njegova licenca nije važeća, ovaj kazino koristi prednosti igrača koji su već kompulzivni kockari, dele istu bazu podataka i iste zaposlene kao LEON BET grupa. U mejlovima koje su poslali zaposleni, oni su više puta nazivali Slott casino LEON, pa čak i pogrešnom regulatornom organu poslali obrazac za samoisključivanje! Molim pomoć u rešavanju mog slučaja! Pošto nova kockarska vlast ne haje za slučaj, neko treba da zaustavi ovaj kazino koji je do sada radio samo nezakonitosti... ne ide baš sve u svetu kockanja.
Broj računa: 3619385
Ukupan iznos depozita: 7100€ bez KIC-a ili verifikacije.
Automatski prevedeno:
pre 1 nedelje
Hello,
did you read my previous response, please? Sharing your account number is a waste of time. Complaints are not resolved here on the forum. So I have no way to help you out aside from repeating the key points:
I suggest you consider submitting the complaint and read all the guides.
Sadly, it appears you are good at submitting the complaints, but after that you ignore the questions and the complaints get rejected due to your inactivity.
https://casino.guru/slott-casino-player-seeks-resolution-with-the-casino
Please do not post another request for help here on the forum and instead address the complaints properly. That would result in the support you seek. 🙏
Ažurirano od strane autora pre 1 nedelje
pre 5 dana
Radka, sorry if I didn’t write things down properly but now with the help of a friend of mine that is lawyer I wrote the complaint against Slott properly, with all the evidence and my reasons to believe the casino failed with and is not following the industry standards and compliance. Please take a look at my lastest complaint submit against Slott Casino, I would love to see the case being properly investigated! And you didn’t needed to be so rude and attack me like that…
"Sharing your account number is a waste of time" ….
"Sadly, it appears you are good at submitting the complaints, but after that you ignore the questions and the complaints get rejected due to your inactivity."
Shouldn’t said that… you shouldn’t be so rude 😕 I just needed help… and I was lost. Please CasinoGuru team, see my case now.
pre 4 dana
I am sure Radka didn't mean to be rude and just wanted you to read her posts carefully and answer the questions asked.
Unfortunately, as I can see, our complaint team could not help you even this time as you didn't provide the most important evidence they have asked from you.
This way, we are not able to proceed with your complaints.
pre 5 dana
Radka, sorry if I didn’t write things down properly but now with the help of a friend of mine that is lawyer I wrote the complaint against Slott properly, with all the evidence and my reasons to believe the casino failed with and is not following the industry standards and compliance. Please take a look at my lastest complaint submit against Slott Casino, I would love to see the case being properly investigated! And you didn’t needed to be so rude and attack me like that…
"Sharing your account number is a waste of time" ….
"Sadly, it appears you are good at submitting the complaints, but after that you ignore the questions and the complaints get rejected due to your inactivity."
Shouldn’t said that… you shouldn’t be so rude 😕 I just needed help… and I was lost. Please CasinoGuru team, see my case now.
pre 4 dana
Dear player. I just read your LinkedIn messages. I'm sorry to see you took that so personally. My intentions were to stress out the most crucial part of any complaint - the cooperation and proper procedures players have to follow.
However, it is still indeed pointless to keep resisting on "warching" your case. We forum admins can't do what you have been asking for since it is not up to us, and The Complaint Team explained the situation to you too. Please do not take that personally; it is just a fact.
Well, as far as I can add, Romi made a good point. I'm sorry we can't be of any assistance to you.
pre 4 dana
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Automatski prevedeno:
pre 3 dana
I am really sorry that you feel this way, but I will not try to change your mind at all.
On the other side, good on you that you are able to solve issues yourself and you don't need anyone's help.
I am really glad for you and wish you only all the best, even though you think of us this way.
Stay well, always.
