Perfect, so all you have to do is click on the green letters in my previous reply and you will be taken directly to the page where you can file a complaint. There you can describe what happened and our team will try to help you.
If you need any information about the process, you can find it in my other attached link in the previous reply. Just click on it to find out more.
If you have any problems or questions, feel free to ask. 🙂
Dobro jutro,
Blokirao me kazino, imao sam oko 4.900 PLN na računu, kazino me optužio za kršenje propisa, razlog je kibersport, kako mi je gospođa u četovanju pisala, tražio sam tako nešto na internetu i nisam mogao da pronađem šta bi to moglo da znači
Pitao sam da li mogu da podignem sredstva koja sam položio, a to je bilo oko 80% sredstava
Da li kazino ima pravo da ne isplati sredstva koja sam položio?
Mogu li da tražim savet o ovom pitanju?
Želim da istaknem da sam igrao i u kazinu i u sportskoj sekciji
Dobro jutro, mogu li da vas zamolim za pomoć oko mog slučaja?
Dobro jutro,
Blokirao me kazino, imao sam oko 4.900 PLN na računu, kazino me optužio za kršenje propisa, razlog je kibersport, kako mi je gospođa u četovanju pisala, tražio sam tako nešto na internetu i nisam mogao da pronađem šta bi to moglo da znači
Pitao sam da li mogu da podignem sredstva koja sam položio, a to je bilo oko 80% sredstava
Da li kazino ima pravo da ne isplati sredstva koja sam položio?
Mogu li da tražim savet o ovom pitanju?
Želim da istaknem da sam igrao i u kazinu i u sportskoj sekciji
Dear kaczka381,
It pains me to say that, but if the casino claims you violated terms related to Cybrsport, we just can't argue about anything we do not know. Under this condition, it truly does not matter if you have played casino games too. The way you put it, I'm convinced the main issue lies in the sports betting branch. In any case, feel free to submit the complaint; just be prepared that it may be rejected.
I'm sorry.
Igrao sam samo u kazinu na mašinama i kladio se na sport, gospođo, nisam igrao sajber sport
Igrao sam samo slot mašine i kladio se na sport gospođo, nisam se bavio sajber sportom
Oh, thanks for the insight.
It's getting even weirder.
Why would the casino accuse you of breaching such a rule? Well, as I said before - feel free to try that. Explain your issue in full, please. It's imperative that you make it clear this problem is more than a sports betting issue. The Complaint Team will then publish your case or reject it. On the forum, we can't affect Complaint Teams decisions. Just try that, and you will see the outcome.
Da, podneo sam žalbu
Zamolio bih vas za pomoć po ovom pitanju, želeo bih da konačno povratim depozite koje sam sam uplatio, da li kazino ima pravo da oduzme sredstva koja sam sam uplatio?
I'm sorry but I have to repeat myself here. If the issue is bound to sports betting, I can't answer that.
From a general perspective, though, if you have played out the balance and have violated the rules along the way, refund (refunding the deposits) does not sound like an option to me. Of course, it depends on the details. In such cases, winnings are voided upon casino account closure.
Kako je moguće da je kazino dobio samo 115 kaznenih poena?
Iznos od 4.900 PLN je veoma veliki iznos, a 80% su moja privatna sredstva, tako da mi je kazino opljačkao sopstveni novac, a ne novac koji sam osvojio?
Ne mogu da verujem.... Zaista 😱😱😱😞
I'm sorry how it turned out, but unfortunately black points are calculated by the system on the basis of the disputed amount. I know it's probably not the most ideal for you, but every player should do it anyway. The Safety index of this casino is already low anyway, so I don't think it was the best choice and I would definitely decide next time if I would deposit in such a casino.
However, I don't want to lecture you just to express my empathy. 😕
Pisao sam gospodinu Stefanu
Da li je u stanju da mi odgovori?
Of course he should be able to write you back if you contacted him. May I know what you would like to resolve ? 🙂
Pisao sam mu na mejl adresu, ponudio je svoju pomoć i dao mi dve adrese na koje još mogu da pišem
Good luck with that! 🤞🤞
Kako je moguće da kazino dobije crne poene i da se rejting kazina povećava umesto da se smanjuje?
Zaista počinjem da gubim veru da radite u korist igrača 🙁🙁🙁🙁🙁🙁🙁🙁🙁🙁🙁
Kazino nije ni bio zainteresovan za moju žalbu i ocena sa 4,7 pre žalbe je porasla na 4,8
The safety index can be adjusted according to many factors. It doesn't just include unresolved complaints, so something must have changed for the casino to have this rating. Your complaint certainly played a role in the safety index, but if something was more important that's why you see it the way it is now.
On the other hand, I would say that if it changes by 0,1 it probably means absolutely nothing and the casino is still rated as BAD. That's something to be aware of.
Koji faktori su mogli da dovedu do povećanja rejtinga umesto sniženja zbog prevare koja uključuje takav novac?
Zaista mi je teško da razumem
Kako kazina mogu da sarađuju sa vama i umesto da snižavaju rejting za takve stvari, rejting raste
Gubim veru u bilo kakvu pravdu, ne treba ovako
It's not like the Safety Index has increased exponentially; as Jaro explained, 0,1 means nothing for such a casino. It was, however, a system adjustment. From time to time, our teams revaluate certain aspects. Once the new values are put into the system, the Safety Index gets recalculated based on the fresh inputs.
I really think it's not necessary to start being that concerned.
Zdravo, možete li mi reći da li je moguće da podignem svoj dobitak? Pre par dana je iskočio oglas. Registrovao sam se i bacio iznos. Osvojio je oko 700 dolara. Ali ne mogu da povučem iznos. U početku smo se mučili sa gomilama dokumenata, kažu, treba mi ovo, treba mi ovo, na kraju se činilo da je situacija rešena, činilo se da sam kompletirao sva dokumenta koja nedostaju. Sada je prošlo 36 sati, a zaključka još uvek nema. Šta bih trebao da uradim? Postoji li neka opcija?
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