Zdravo. Žao mi je, ali još uvek ne razumem u čemu je tačno problem. Vaš nalog je u potpunosti verifikovan, a kazinu je i dalje potrebna dodatna dokumentacija od vas. Je l 'tako? Ponekad razlog za neprihvatanje dokumenata može biti taj što su u pogrešnom formatu ili čak lošeg kvaliteta.
Mogu li da pitam, kada ste tačno započeli ceo ovaj proces? Ako smatrate da bi naš tim za žalbe mogao biti od pomoći, obavestite nas i mi ćemo razmotriti ovaj problem i nadamo se da ćemo uskoro pronaći rešenje za njega.
Hello. I'm sorry, but I still do not understand what the issue is exactly. Your account is fully verified, and the casino still needs some additional documentation from you. Is that right? Sometimes the reason for not accepting documents could be that they are in the wrong format or even of bad quality.
May I ask, when exactly have you started this whole process? If you feel that our complaint team could be of any help, please let us know, and we will look into this issue and hopefully find a solution for it soon.