pre 5 meseci
Hi,
So basically you forced them to write down how they gonna schedule your payouts? Im curious if they will keep their deadlines! Fingers crossed 🤞.
1
Snatch Casino - opšta diskusija (strana 13)
pre 5 meseci
Now the have wrote this to me
We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.
The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.
500 EUR will be completed 31.05.2024
360 EUR will be completed 05.06.2024
pre 5 meseci
So this actually sounds promising to me. What do you say?🤔 Let's just hope they will do as they say and you will be able to get your money soon. Try to stay positive and not draw any conclusions. I will surely keep my fingers crossed and wait for the good news.🤞
pre 5 meseci
a very strange casino now it apparently works to withdraw the money.
Hey Camilla Semmelhack,
Congratulations!
Our Finance Department has processed your 500 EUR withdrawal payment.
If you have any questions, please contact our casino's live chat or email kyc@snatchcasino.com.
Sincerely,
Snatch Casino's Finance Department team.
Izmenjeno od
Radka pre 5 meseci
Razlog:
just made the link passive
pre 5 meseci
On the other hand, you have obliviously made it through all the requirements, and I'm assuming you'll get the money quite soon. I think you were great.
The casino, on the other hand, is a bit unorganized, perhaps? 😀
Just let us know when you get the money, just to be sure all is well.
Ažurirano od strane autora pre 5 meseci
pre 5 meseci
have written several times and sent photos. They mess with account numbers that are not mine, they ask over and over for the same thing. I continue on the same thread except they see how long the cross bridge is. but here you have a small fraction of the long dialogue
is there something missing? Have I submitted all the documents? it said that it was approved.
SE13800000082727017247323962
there are too many zetos. hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh
trying to withdraw money and wondering if my details are correct.
pre 5 meseci
"They mess with account numbers that are not mine." - Could you explain this further, please? I am not sure that I understand it correctly.🤷♀️
I thought that in your previous post you said that your withdrawal had been processed. Am I mistaken?
pre 5 meseci
I think they wont miss your account number. Have you ever received transfer from them? Did you check your bank details in your profile at Snatch?
pre 5 meseci
I spoke with the support again and they said I should not worry funds will be processed shortly. However I will text to their support via email and ask for a schedule. I have a huge balance now, so I wanna know how long gonna be to withdraw all.
pre 5 meseci
As i sad now they
giving thewrong number the one they give is wrong but today I received 500 euros so I told them this was wrong. but it's not ok, they ruin the whole gaming experience
pre 5 meseci
There, this is from Snatch’s website. 
https://snatchcasino.com/en/page/terms-and-conditions
Curently 3 withdrawals are pending, the oldest from 22/05. However if I wait two weeks with my complain, how long gonna be to receive the total balance of €6500? I would like to have my funds asap, even with their rule I should have it already.
pre 5 meseci
Hello. Our data team has fixed the information about the maximum cash out at this casino according to the new terms. Thank you again for the information.
Do you have any updates regarding your withdrawal, perhaps?
pre 5 meseci
Everthing is ok now
pre 5 meseci
Could you be more specific, please? Have you solved the issue there?
pre 5 meseci
Hey there!
Could you please update the complaint? We are really eager to find out whether the issue has been resolved and you have gotten the money. Only this confirmation keeps your pen from regular closure.
Please, use this link👈 to get it done. Thanks 🤔
pre 4 meseci
Igrao sam sa bonusom (sa depozitom), kada sam primetio da je bonus odigran (iznos novca se promenio u igri) pogledao sam i sada sam mogao da nastavim da igram za pravi novac. Onda sam osvojio 1500 evra, džekpot. Tražio sam povlačenje, ali sam dobio samo 500 evra jer bonus navodno nije bio odigran. To bi mogla biti garancija jer bih tada mogao da tražim garantovano povlačenje. Čudno, pronašao sam garantovanih 1500 evra u istoriji igre, pretražio sam ih nekoliko puta. Sada sam zatražio još 450 evra (novi dobici) i čekam tri dana, a nisam dobio nikakav odgovor na svoje upite. Ozbiljno je drugačije
Ažurirano od strane autora pre 4 meseci
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pre 4 meseci
Ovo je novija pobeda koju čekam
Automatski prevedeno:
pre 4 meseci
Hi, a bit strange, but I would say that we give casinos 14 days to resolve the withdrawal. From what you describe you are still at the beginning so if nothing changes, the casino won't talk to you, then definitely give an update.
Do I understand correctly that no winnings have arrived yet ?
pre 4 meseci
Zdravo, pa, tek počinjem. Ja sam dobio 500 evra od 1500, a oni zadržavaju 1000 evra. Tu, nažalost, ne mogu da dobijem odgovor na svoja pitanja. U međuvremenu sam osvojio još 450 evra, koji su mi danas otišli na račun. I meni je to veoma čudno i bio sam besan.
Hvala na brzom odgovoru, mislim da neću dobiti tih 1000 evra, što mislim da nije u redu.
Pozdrav Elke
Automatski prevedeno:
pre 4 meseci
If the casino doesn't get back to you and you don't get any explanation as to why you didn't get your money, and you don't even receive it, and you have no idea what to do, then you can file a complaint.
I'm wondering if it's a good idea to play now that you have some problems but I see that you already got some money, so I wonder if the issue really isn't that you had a bonus applied and it had some max win and that's why you only got what you got.
Could you please screenshot what the bonus looked like, because if you activated it, it will probably be clear to me why this situation occurred.
pre 4 meseci
Igrao sam sa bonusom, ali sam ga iskoristio jer inače ne bih mogao da pobedim jer igra ne radi sa bonus novcem. Ne postoji apsolutno ništa u istoriji igre jer ste tamo mogli da vidite da li igrate sa pravim novcem ili bonus novcem. Samo ću im pisati i reći da želim kopiju dobitka.
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