hi, you just laid out everything on the shelves for the corrupt administrators, it's very interesting what they will answer, since you are 100%
Hello gidrofas555,
could you be more specific about why you think we are corrupt? We try to answer on each post. It doesn't matter what topic or problem it is.
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You are not correct 🙂. Please read our today's responses. Don't make me write the explanation again. 😊
Zdravo . Ne mogu a da ne uđem u vaše razgovore i želim da vam postavim pitanje: zašto ste ovde? šta bi promovisalo kazina koji obmanjuju igrače? kao što kažete, ni ovde niko nema demone i kockarske zavisnosti, svi su besni zbog nepravednih uslova kazina i dobili ste konkretan odgovor o poenima u drugim kockarnicama istog vlasnika, na koje niste mogli ništa da odgovorite jer znaš da grešiš i jednostavno zarađuješ novac od ovog jebenog kazina.
Nije jedna ili dve osobe dale negativnu recenziju Casino Guruu! Ali mnogo ljudi! Samo koristite Google! I nazivati negativne kritike drugih „otrovnim" više se ne može nadmašiti u smislu neprofesionalnosti i nedostatka samorefleksije! Oni zarađuju novac od ovih korumpiranih kazina! I ne zarađuju od korisnika koji podnose žalbe (sami su to spomenuli)! Pa, vaše presude u skladu sa tim! Neobjektivnost se vidi u mnogim žalbama koje ste odbili! Moja žalba je odbijena nakon što sam dao negativnu recenziju Casino Guru-u! Rečeno mi je da mogu da se žalim na Kurasau i da će i tamo žalba biti odbijena! Curacao nije neophodan za ovo! Austrijske vlasti zainteresovane za Snatch! Sumnja na komercijalnu prevaru! Nezakonito kockanje zbog nedostatka dozvole! Kazino koji je, prema vašoj početnoj stranici, u redu za Austriju, radi ilegalno na austrijskom tržištu! Kako to objašnjavate???
Zdravo . Ne mogu a da ne uđem u vaše razgovore i želim da vam postavim pitanje: zašto ste ovde? šta bi promovisalo kazina koji obmanjuju igrače? kao što kažete, ni ovde niko nema demone i kockarske zavisnosti, svi su besni zbog nepravednih uslova kazina i dobili ste konkretan odgovor o poenima u drugim kockarnicama istog vlasnika, na koje niste mogli ništa da odgovorite jer znaš da grešiš i jednostavno zarađuješ novac od ovog jebenog kazina.
Hello.
I'm here to add fair points while I feel it should be handy to the community. If you start proclaiming we are all corrupted, praying on players supporting unfair terms, promoting scam casinos, or whatever else you wrote, would you truly expect admins to stay silent?
That would only indicate that we are hiding behind the wall of silence. Well, we're not. Instead we still actively respond.
Can you state a concrete answer which has not yet been answered by any Casino Guru member? Honestly, I'm done with theoretical debates. Let's focus on reality for a while.
Especially when mainly players with unjustified complaints are involved, ignoring any attempts to explain our point of view. I understand you feel deceived, though you were given our point of view.
Every answer we provide results in other fiery accusations, have you noticed, I have ?🙂
Nije jedna ili dve osobe dale negativnu recenziju Casino Guruu! Ali mnogo ljudi! Samo koristite Google! I nazivati negativne kritike drugih „otrovnim" više se ne može nadmašiti u smislu neprofesionalnosti i nedostatka samorefleksije! Oni zarađuju novac od ovih korumpiranih kazina! I ne zarađuju od korisnika koji podnose žalbe (sami su to spomenuli)! Pa, vaše presude u skladu sa tim! Neobjektivnost se vidi u mnogim žalbama koje ste odbili! Moja žalba je odbijena nakon što sam dao negativnu recenziju Casino Guru-u! Rečeno mi je da mogu da se žalim na Kurasau i da će i tamo žalba biti odbijena! Curacao nije neophodan za ovo! Austrijske vlasti zainteresovane za Snatch! Sumnja na komercijalnu prevaru! Nezakonito kockanje zbog nedostatka dozvole! Kazino koji je, prema vašoj početnoj stranici, u redu za Austriju, radi ilegalno na austrijskom tržištu! Kako to objašnjavate???
I already commented about most accusations mentioned in your ever-be-objective post.
Since we have no power over any casino or licensing authority, in case we can't help players, we always mention the licensing authority is actually the only company that is officially capable of applying pressure on the casinos if the casino is acting fraudulently. We can't since we are not the official authority itself. Though we try to help players using our field of collaboration to resolve complaints.
Yes, the Curacao license (all four actually) pretty much sucks, because players are almost always ignored. Are we to be blamed for this? Instead, we try to provide support sooner than the player reaches the authority.
We also intend to provide a piece of complex information about every casino good, bad, and questionable, so if the casino accepts - meaning allow players to register, we simply inform all players it is possible.
Providing a list of casinos accepting players from Austria does not mean we lure players to play in such casinos. Using your logic, you could say we promote casinos offering Bigtime Gaming games because in alphabetical order this provider will always be listed among the first ones in each game provider's section called "game provider"
We keep repeating, players from Austria should only play in AT-licensed casinos. Players from the UK are well aware of the fact only UK-licensed ones are recommended.
So, now I am wondering, have you ever read any of your guides concerning how to choose a casino? Have you managed to care we provide a tab called AT - licensed casino?
We do that because we know it is an important factor, though it is up to the player if he/she follows the recommendation.
I read the accusations about Casino Guru being paid for promoting bad casinos a couple times a week. Sometimes, I search for the casino that we allegedly promote and find out that it has a rating of 3.5/10, but it's not the case of Snatch.
I feel like some players still don't understand the meaning of "promotion". Our goal is to have (and I believe we have) the largest online casino database in the world. That means whenever you hear about ANY casino, you can check the information we found about them. So let's say when the casino claims that they accept Austrian players, we give you the info we received from them (we send casinos Excel sheets where we ask them to fill all types of information). Having a casino reviewed on our website doesn't mean that we promote it. If we had a shining neon banners luring you to a specific casino, then yes, that would be the casino promotion.
Let's focus on the Snatch casino's rating for a moment. 8.1/10 is very decent, but it's far from being the best. Do you know how many casinos have better rating that this one in our database? 873! So if we really wanted to lure you into an evil casino, we would definitely need to give it a better rating.
The next problem is that many players who complain about our ratings don't read the article, where we explain the whole rating process. There are areas that we check for every casino. When we find out any issues in the given areas, we assign negative points to the casino. That's it, that's the whole process.
I also need to touch the point where you basically say that we reject reviews, because we don't make money from it. If we wanted to do it this way, then it would be enough to have one or two employees who would be rejecting the reviews and that would be it. Meanwhile, we have approximately 12 employees who exclusively deal with complaints only. It simply wouldn't make sense to waste salaries for 12 people if they would be instructed to reject most of complaints.
Ukratko, sve loše ocene su činjenice i ti držiš svoj, 90% loš rejting, kako to da to ovde opisuješ kao dobro ali moraš i da zaradiš inače ne razumem tvoje ponašanje i nema ih za me Dobri argumenti, ovaj prljavi kazino je toliko pogrešan da se smatra dobrim jer je 99% sestrinskih kazina IVILD jednako loše, bez obzira na koji portal, postoje potpuno iste žalbe. Zaključak: Žalosno je biti tako prevaren!!!!
Apsolutno u pravu! Takva kazina se guraju preko ove veb stranice! Zbog pozitivne kritike, tamo se još uvek registruju novi igrači, koji onda mogu biti opljačkani! Kazino Guru apsolutno nije neutralan! Ne preduzimaju se nikakve mere protiv kazina, ali igrači koji daju negativne komentare (kao ja) su odmah „banovani"! Moja žalba na Snatch je zatvorena (bez uobičajenog produženja) jer sam dao Casino Guru negativnu recenziju! Žalbu sada rešava Askgamblers
Ukratko, sve loše ocene su činjenice i ti držiš svoj, 90% loš rejting, kako to da to ovde opisuješ kao dobro ali moraš i da zaradiš inače ne razumem tvoje ponašanje i nema ih za me Dobri argumenti, ovaj prljavi kazino je toliko pogrešan da se smatra dobrim jer je 99% sestrinskih kazina IVILD jednako loše, bez obzira na koji portal, postoje potpuno iste žalbe. Zaključak: Žalosno je biti tako prevaren!!!!
I'm sorry, you'll wrong.
If you took the time to learn more about how we rate casinos and what the consequences of complaints are, I would value your opinion much more, but obviously, you don't care.
Pointing a finger it's always so easy and convenient. 🙂.
Bad ratings may be facts for you, not for us - we build the score solely on proven facts. Do you have proof 90% of casinos showing here are bad? Pass all in, please! We will evaluate your input.
How would you specify a bad casino? It's not so easy to say it's good or bad, there are specifics - so, would you kindly be more concrete? We appreciate every usable proof we can get from players, complaints are just one part. Have you noticed we actively ask players to cooperate?
Stop speaking generally, start proving, I'd say - that's how we do it.
Apsolutno u pravu! Takva kazina se guraju preko ove veb stranice! Zbog pozitivne kritike, tamo se još uvek registruju novi igrači, koji onda mogu biti opljačkani! Kazino Guru apsolutno nije neutralan! Ne preduzimaju se nikakve mere protiv kazina, ali igrači koji daju negativne komentare (kao ja) su odmah „banovani"! Moja žalba na Snatch je zatvorena (bez uobičajenog produženja) jer sam dao Casino Guru negativnu recenziju! Žalbu sada rešava Askgamblers
They are not 🙂
I explained to you many times we do not count player's reviews into the score simply because all informations are not proven. Those are just player's opinions. Trustable sites find provable information instead.
To your complaint now, again - since you didn't cooperate the coplaint was closed as unjustified.
Simple as that:
"OK, now let's focus on the complaint. It is clear that you have not provided a key document to finish the verification, I can confirm it since you added me into cc. As I mentioned in my previous reply, if you fail to comply, I will be forced to reject your case.
Concluding all the information above, and the fact that you are not cooperating, I am forced to close this complaint as 'rejected'. Another option for you is to contact the licensing authority, although I am sure that their opinion would be the same.
The way I see it, it was your choice.
This has obviously nothing to do with any negative review you might submitted anywhere, this is about your approach.
Untill today you've submitted 15 complaints. 10 were closed due to your innactivity or lacking proovs from your side. I guess it shows your bitterness just nicely.
We do not bann players for posting bad comment, otherwise your account would be banned already. But, to keep user rating as much as unbiased as we can, we're rejecting negative reviews containing false information or such that only describe losing money - since gambling is mainly about losing money and the casino shouldn't be punished because players are loosing.
Stay well.
Zdravo, izvinite, ali napor da se prikupi mnogo dokaza, već sam ih imao kod vas, radilo se o Craziplai Casino-u, gde mi je Paul delimično pomogao putem e-pošte, bilo je oko 320 € gde je kazino tvrdio da su to moj račun prenet , ali nikad do danas, ne oko 3 meseca, slao sam sve izvode računa peer screenshot, ali su oni hteli PDF koji do sada nisam imao jer sam ih dobio poštom, a navodno je prenet, šalju mi oni čudni Izvodi sa računa da je izašao i da pitam svoju banku da vidi gde mi je novac, moja banka nije mogla da prestane da se smeje i objasnila mi je da onaj ko prenosi naravno ima pravo na ovo uz teret provere i podneti zahtev za gonjenje, logično, jer šta da moja banka proverava ono što nikad nije stiglo, pogotovo što su prvo danima tvrdili da mora da se odobri, isplata, što je bila glupost jer je odobreno danima ranije a ja sam samo to uradio Čekao sam da mi novac dođe na račun, a onda su insistirali na PDF izvodima računa, kao što je već pomenuto, ovo nije funkcionisalo do pre 1 dan, sada (nažalost, mojoj banci je trebalo dosta vremena da se promeni) od juče, konačno, izvode računa od Received PDF, za koje sam takođe morao da platim naknadno 2 meseca, takođe sam pisao Paulu putem e-pošte i poslao ove PDF izvode juče i zamolio ih da to proslede kazinu, sve od o tome se razgovaralo od januara do februara, da li me zanima kako će se tamo nastaviti, jer sam i ja ovde imao tužbu i slučaj je zatvoren, ali moram reći i da mi je Pol verovao. Da se vratim ponovo na vaš odgovor, što se tiče prikupljanja dokaza, ja se više ne zamaram ovim Snatch kazinom, jer to ne vodi ničemu osim beskrajnih diskusija, na kraju je mušterija budala u takvim kazinima. Žao mi je, to je moje iskustvo i moje mišljenje, radije bih zatvorio kazino i nikada više ne bih igrao, srećom nisam mnogo uplatio, ali jesam na Craziplai 3 meseca.
Mir
Srdačan pozdrav
PS Pritužbe o nepobedivanju su besmislice, kazino je kazino i dobijate ili gubite, ali ovde se radi o stvarnoj pljački i opet, ne trudim se da dokazujem ovo, beznadežno i ne pišete uslove i reputaciju koja je nepravedno, čak i pišete -veoma dobra reputacija OD KAZINO GURU-a -sve je super i ja to ne razumem.
Radka ovo što ovde pričaš je laž! Jer ti nikad nisam cc'd, cc'd Jozef! 
Sa zadovoljstvom prilažem snimak ekrana!
Zbog mojih mnogih pritužbi: ovo nema veze sa gorčinom! Prijavljujem korumpirana kazina! Tako jednostavna! da li imate problem sa tim ili zašto ga svaki put spominjete?
A to što su mnoge žalbe zatvorene jer više nisam presuđivao je verovatnije zbog Vaše neobjektivnosti! Još uvek niste shvatili da mnogi igrači više ne veruju da ste neutralni i pošteni? Da li čitate šta igrači pišu ovde o Snatchu i vašem ponašanju ili sve ignorišete? Samo pogledajte na drugu stranu ili krivite igrače! Da, ne razmišljajte o samorefleksiji!!
PS Pritužbe o nepobedivanju su besmislice, kazino je kazino i dobijate ili gubite, ali ovde se radi o stvarnoj pljački i opet, ne trudim se da dokazujem ovo, beznadežno i ne pišete uslove i reputaciju koja je nepravedno, čak i pišete -veoma dobra reputacija OD KAZINO GURU-a -sve je super i ja to ne razumem.
Hey there again.
I agree complaining about losses is pointless - if the games are fair and square.
The rest - I don't get it.
All terms and conditions are visible in the proper casino you play in. Every bonus says shown on our site says "Full terms apply".
Furthermore, by registering in the casino you confirm you are familiar with the rules, if you're not, you should reach the casino for an explanation.
We are not the casino, we provide the casino list. Kindly said, if you are so interested in the rules - which you should - read those in the casino. You are supposed to do so anyway:
Hello,
I showed what is stated in the complaint. I never said you put me in the cc. Have no clue where you get that.
Why do I still replying? Simply because you still keep saying we pretend to help, while other motives are in motion. While it's you who didn't provide the necessary documents during the KYC, so we couldn't help.
I won't stay silent if you proclaim false descriptions. Isn't this only logical?
You report corrupt casinos - fine, so why do you usually stop in the middle? Why did you leave all those complaints submitted against corrupted casinos in vain?
This is something I can't comprehend.
You think the complaint team is lacking objectivity, well ok, so what do you intend to prove here?
We are not going to change the process because you disagree, I'm sorry.
I guess we should let go.
Evo ga sa cc i objavili ste ga!!
Hello.
It's quoting actually: The text comes from the complaint, and it was written by the complaint handler - not by me, I only quoted that text. Do you understand now? 🙂
Već sam obavio verifikaciju i jednostavno ne mogu da izvršim povlačenje, otkazuju rekavši da je odeljenje finansija to odbilo, na tome sam danima. Apsurdno je sa igračem koji rizikuje svoj novac i kada pobedi ne može da se povuče. 😡
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