I'm sorry to hear that. Would you say there is a valid reason for rejecting the photos? Maybe it's not about the quality at all. One way or another, can you ask its support for a clear response regarding this issue?
Though I hope it won't be necessary, there is always the free complaint feature we suggest to players in your situation. Don't hesitate to submit your own 👈, once you feel ready for that.
Hvala na tvom odgovoru. Želim da pitam nešto. Čak i ako se žalim, kako mi možete pomoći? Da li imate kontakt sa spinanga kazinom? nisam razumeo.
Hello there. Whenever you decide to submit a complaint, our team of specialists will try to help you out with everything they can do, even contacting the casino. The casinos safety index is pretty high and we have had quite some resolved cases, when it comes to this casino, as you can see yourself. So, the answer is yes, we do have a contact with them, and if you feel, that you need some help with the issue you ae having at this casino, to file a complaint is probably the best thing you can do. What do you say, are you going to try it? If you are unsure, here 👈 you can read some useful information about what to expect. Please let us know if you need any other assistance.
Važno ažuriranje! Danas je moj račun verifikovan i dobio sam sredstva od prvog povlačenja koje sam zatražio! Još uvek čekam dve isplate koje sam tražio 8. i 9. februara! Nadam se da će sve biti dobro sada kada je početak napravljen 🙂
This is some positive news, I am very glad. Hopefully you will get the other withdrawals soon as well.🤞 Please, keep us posted.
Dobro veče ponovo! Sva povlačenja su obavljena! laknulo mi je! Mnogo vam hvala
Hi, I'm so glad that all the money finally arrived without any problems. 🎉🤗✌️
May I ask how long you waited and by what method did you withdraw?
Tražio sam 3 povlačenja. Prvi 6. februar, drugi 8. februar i utorak 9. februar. Moj račun je verifikovan 22. februara ujutru, a popodne je izvršeno prvo povlačenje koje sam tražio. Druga dva su se desila nakon dva dana. Šta se podrazumeva pod kojim metodom?
So apparently it was the verification that delayed the withdrawal, since you say that you received the money quite soon after the successful verification of your casino account.
By which method I meant how you withdrew the money - whether it was a bank transfer or some other way. 🙂
Thank you, because sometimes players use a lot of different payment methods for withdrawing or depositing, so I was wondering how long your withdrawals took. Therefore, I appreciate your reply.
Anyway, will you continue to play at this casino ? ✌️
Već neko vreme igram tamo, odnosno u kazinu, za sada je u redu ali nažalost ima problema sa isplatama, čekam verifikaciju nedelju dana, isplata od 480€ je još uvek u toku, ja Kontaktirao sam podršku nekoliko puta, veoma su ljubazni, ali uvek su isti odgovor, da ne moram da brinem, prijavili biste to putem e-pošte, ali nažalost ništa se ne dešava, ne mogu ni sebe da proverim, to je sve prilično čudno.
Hello, shanty13!
Does it mean you have already sent your documents for checking and are waiting for the results? Well, I fear we have to give the casino some time. I imagine how inappropriate this may sound, but still, we allow casinos 14 full days to verify players and send the money; only after this limit runs out do we step in.
Could you keep us posted, please?
Zdravo Radka, juče sam konačno dobio odgovor putem mejla.
- Zdravo Ramona,
Hvala vam što ste kontaktirali našu službu za korisnike.
Imajte na umu da je vaše povlačenje otkazano. Molimo izvršite novo povlačenje koristeći alternativni način plaćanja.
Tada sam na to odgovorio
Zdravo, ne razumem zašto da navedem drugu alternativnu isplatu. Prihvatanje zbog ilegalnog kockanja je odbijeno jer sam imao problem ranije, u drugom kazinu, a sa vizom je bio i nije problem da mi isplati moj novac. Srdačan pozdrav
Ono što mi je čudno je da se ne pominje verifikacija, kada odem na verifikaciju u kazinu, piše, izgleda da vaš nalog ne treba da bude verifikovan
I meni je to veoma čudno, i sačekaću da vidim da li ima odgovora.
Ne sumnjam na ništa dobro
Srdačan pozdrav
Zdravo, to je bio prvi put da su mi to uradili i drugi put, mislim da kazino nije ugledan jer su kritike na drugim portalima za ocenjivanje loše. Radoznao sam da vidim šta će se dalje desiti
And what alternative did the casino offer you in this case ? As for the verification, have you sent the documents and do not know at what stage they are still in ? Personally, I would assume that it's probably all right if the casino told you that you can withdraw, but I'm not quite sure about it.
So I could certainly use an answer and I'll wait to see what you come up with. If you haven't sorted anything out in 14 days, you can contact us and we'll try to help.
Zdravo Jaro, već sam pomenuo da ovaj kazino ni na koji način nije tražio verifikaciju i piše, kada je verifikacija u pitanju - Izgleda da vaš nalog ne treba da bude verifikovan - tako da ukratko ste navodno želeli da platite van ali molim preko druge banke mog Seitza, bez provere je sve vrlo čudno i nepoverljivo, možda ste pročitali sve što sam već napisao gore i hvala vam na ponudi da biste želeli da mi pomognete.
Srdačan pozdrav
Aha, I understand now, sorry for the misunderstanding. Some casinos don't require verification but I personally would probably be cautious in this case too.
As for the withdrawal, did you try another bank ? Have you received any update from the casino or reply yet ?
zdravo, da, juče sam probao svoju redovnu banku, ali pošto sam je sada promenio biće potrebno još 3-5 dana da se proveri. i sada je samo 400€, ali siguran sam da će ga moja banka odbiti zbog ilegalnog kockanja. U svakom drugom kazinu je funkcionisalo bez problema sa Visa-om koju stalno koristim za depozit, ali ne i sa njima.
Hmm and you don't have any other alternative than bank transfer to withdraw ? Of course I understand the inconveniences that can arise when withdrawing and also the case you describe.
However, you will see what happens in a few days and whether your withdrawal will be approved. Of course, be sure to let me know if you have managed to make a withdrawal or if you are still having issues.
I will be waiting.
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