Spinanga Casino - opšta diskusija (strana 21)

I have sent 3 months of PDF bank details and address confirmation from the bank!

Habe 3 Monate PDF Bankdaten geschickt sowie addressbestätigung von der Bank !

Yes, I understood that, but what is the reason for your documents being rejected ? That's probably the most important thing, did you ask ? Because if you keep sending the same thing and something is wrong or incorrect, they will keep rejecting it. 

Try and inquire please. 

We've been through everything but now they still want paysafe, I sent everything and it was rejected again!

also everything sent to data passage via pdf but it is simply rejected without reason

Haben alles durch jetzt wollen die aber noch paysafe , auch alles geschickt und auch wieder abgelehnt !

auch alles an Daten Passage über pdf gesendet aber es wird einfach abgelehnt ohne Begründung

Well, if you always send what is necessary and it is always rejected without any reason, have you thought about filing a complaint with us ? 

If the casino can't explain anything to you and you've been trying to verify for quite a long time, that would be the right thing to do from my point of view. 

What do you think ? 🤔

Hello, on June 18, 2024 at 12:20, I requested a withdrawal of 450 euros in SPINANGA, according to their withdrawal policy, the request is processed 3 days after withdrawal, as you will see those days have already passed.

I get in touch through the chat and they tell me that they are working on it, that there are many withdrawals and that their finance department has many withdrawals so I can rest assured that they will solve it soon.

I tell them that just as it only takes a second to take the money when you make a deposit, they should be serious when making the withdrawal.

They tell me that I can send an email to make it go faster, I do it and no one answers me.

I need the money and they don't seem to care. I hope you can help me.

Thank you

Buenas, el día 18 de junio de 2024 a las 12:20, solicité retiro de 450 euros en SPINANGA, según su política de retiros la solicitud la tramitan 3 días después de solitaria, como verán ya han pasado esos días.

Me pongo en contacto a través del chat y me dice que están en ello, que hay muchos retiros y que su departamento de finanzas tienen muchos retiros con lo que este tranquilo que pronto lo solucionan.

Les digo que al igual que solo tardan segundo en coger el dinero cuando haces un deposito que deberían ser serios a la hora de hacer el retiro.

Me dicen que puedo mandar un mail para que vaya más rápido, lo hago y no me responde nadie.

Necesito el.dinero y parece que a ellos les da igual. Espero me puedan ayudar.

Gracias

Hey, I see you're not the only one having trouble with the withdrawal. I would like to tell you that we give casinos 14 days to solve this process, but if I were you I would be a bit nervous since you are waiting for a week. But I certainly don't want to scare you or worry you because delays can happen.

Anyway, did you need to verify your account here or do you already have one ? 

I will hope that your money will arrive as soon as possible. 

Here at casinoguru, I believed my account yesterday since I saw on the networks that you helped people with these issues... I don't know if that's what you mean...

I'm also going to attach a screen of the withdrawal request where it says the date, and the email I sent yesterday...

I can't believe what you're telling me, I need that money before the 3rd, please look to help me, thank you very much

Aquí en casinoguru, me cree la cuenta ayer ya que vi por las redes que ayudabais a la gente con estos temas...nose si te refieres a eso...

Te voy a adjuntar también pantalla de la solitud del retiro donde pone la fecha, y el correo que mandé ayer...

No me puedo creer lo que me dices, necesito ese dinero antes del día 3, por favor mirar para ayudarme, muchas gracias

I'm also experiencing this problem friend

Eu também estou vivendo esse problema amigo

Are you verified yet?

Bist du schon verifiziert?

I believe what Jaro meant was if your account at Spinanga Casino is fully verified. It usually takes a bit longer to make the first withdrawal because of the verification process that needs to be done.

Have you gotten any updates from the casino by now? I also saw that you've managed to file a complaint here with our team, but unfortunately they are not able to intervene before the 14-day period passes. Hopefully, though, your issue can be solved soon.

Do you have anything in mind that could cause this delay?

Hello, in my profile it says that my account does not require verification, yesterday afternoon I received an email saying that they had already made the payment, but it is not yet on my card, now it will be another 3 days minimum and we will see... .

Buenas, en mi perfil pone que mi cuenta no requiere verificación, ayer por la tarde me llegó un correo diciendo que ya habían realizado el.pago, pero aun no está en mi tarjeta, ahora serán otros 3 días mínimo y ya veremos....

Nice. We will wait for the news here. Please update us when you receive the withdrawal.

Ok, I'll let you know when I have it...thanks...

Ok, avisaré en tenerlo...gracias...

And did your money arrive?

Und ist dein Geld angekommen ?

Good morning, no... the money still hasn't arrived on my card... yesterday the 27th I wrote to them via chat and they told me that it had been sent on the 26th, then I spoke with my bank to find out if there was anything pending to enter and they told me no... today I looked at it again and nothing at all, my desperation is increasing

Buenos días, pues no....el dinero sigue sin llegar a mi tarjeta....ayer día 27 les escribí por el chat y me dijeron que se había enviado el día 26, seguidamente hablé con mi banco para saber si había algo pendiente de entrar y me dijeron que no...hoy lo he vuelto a mirar y nada de nada, mi desesperación va en aumento

Try to be patient, please, and hopefully you will get the money soon. We are waiting for good news from you.😉

Thank you, the truth is that I need it a lot, but understand that since the 18th I requested the withdrawal... it seems to me a lack of seriousness on the part of the casino, although I contacted vstrs and the order was immediately made payment, now we have to see if it's true and when it arrives, I'll tell you when I have the money

Gracias, la verdad es que lo necesito mucho, pero entender que desde el día 18 que solicite el retiro.....me parece una falta de seriedad por parte del casino, aunque fue ponerme en contacto con vstrs y en seguida se hizo el pago, ahora hay que ver si es verdad y cuando llega, en tener el dinero os lo digo

Hi! I also have a problem with payment. They have just canceled my payment for the second time after 11 days... According to Live Chat, the reason was once again technical problems. Situations like this shouldn't happen. Live chat said that verification will not be needed for the withdrawal for now.

I played with them because Casino Guru recommended it and I feel outraged.

Thank you and best regards !

Cześć! Też mam problem z wypłatą. Właśnie przed chwilą anulowali mi po raz drugi wypłatę po 11 dniach ... Według Live Chat powodem były po raz kolejny problemy techniczne. Takie sytuacje nie powinny się wydarzyć. Live chat powiedział że weryfikacja nie będzie potrzebna jak na razie do wypłaty.

Zagrałem u nich bo Casino Guru polecało i czuję się oburzony.

Dziękuje i pozdrawiam !

You seem really frustrated, but please always keep in mind that you should never depend on money from gambling. It is very important to see it as just a hobby and nothing more.

Have you requested the withdrawal again? Please do that and let us know how it goes. If you see that it is going nowhere, we will be ready to help. We'll wait for your reply.