player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
Could you please advise us about the date again?
If you're waiting more than 14 days, I would suggest you file a complaint here with our team, and we'll try to get it solved.
Please follow this link to do so and let us know how you go.
I lost some money at this casino that has no deposit, play, or withdrawal limits. Their withdrawal process takes a week or longer.
After I requested my account to be closed, they stalled for a week and kept sending me bonuses to lure me back. I eventually got fed up and started saying harsh things to them. Only then did they claim to have closed my account. I received an email confirming the closure, but I didn’t bother to check if it was actually closed.
A few weeks later, while clearing out my emails, I came across an old message from them. Out of curiosity, I clicked on the link to their site. I entered my login details just to confirm that access to my account was denied—but to my surprise, I was able to log in to the supposedly "closed" account without any issue.
I thought, "Okay, maybe I can log in, but I probably can’t deposit or play." To test this, I tried depositing funds, and the transaction went through on the "closed" account.
At this point, I was furious. I knew that to withdraw the deposited funds, I’d need to play them through, which would take at least a week. I played the funds, lost almost all of it, and was left with just €20 in my balance. I then contacted their live chat to ask why I was able to deposit and play on a "closed" account. After a few minutes, they kicked me out of the account.
To this day, I’ve received no response or explanation from them, and they effectively kept (or stole) the remaining €20.
Then I asked for help from Casino Grounds, but they did nothing. They only told me that they contacted the casino and have been ignoring any other messages I’ve sent for the past 7 days.
So don't use Spinanga or "Casino grounds".
Hello, I think I sympathize with you in this situation, because it certainly shouldn't happen and when they close your account it has to be that way. Unfortunately, a lot of times it is exactly what you described and it is not a certainty that the casino will close your account and you will never be able to get back in. Apparently there are only a few of those.
Anyway, I'm sorry that you deposited there again because you lost money unnecessarily. On the other hand, if you had a closed account and you could have got in without any problems and deposited and then they took your money when you contacted them, that doesn't seem right to me. Especially when you obviously didn't win anything on that deposit.
Wouldn't you be interested in filing a complaint with us? Maybe our team could help you, although I'm not saying 100%.
What do you think?
Dobro jutro. Želeo bih da znam da li je još nekome administracija uskratila bonuse (bez ikakvog razloga), tako da ne mogu da trošim bodove, jer imam mnogo
Moguće je. Verifikovan sam, ali su od mene tražili sva kretanja moje Visa kartice u poslednja 3 meseca.
Zdravo, ovaj kazino je užasan, prevarili su me, koristili su moje bankovne podatke za kupovinu i ne odgovaraju na potraživanja, ne rade ništa i zbog njih su mi blokirali bankovni račun, odnosno osim što mi nisu dali povlačenja, oni me prevare kupovinom, imao sam štetu i gubitke od njih plus kršenje privatnosti. Ne preporučujem ih, isto bi moglo da se desi i vama. Neki su sramotni, lopovi u belim kragnama.
Kazino je spinanga, ne verujte im, oni pokazuju svoje uslove, ali ako uradite nešto odmah zatvaraju račun, ali ako naprave bilo kakvu grešku, peru ruke i ne rade ništa, užasan kazino, ne igrajte, ne trošite svoj novac u tom kazinu, bićete prevareni.
I'm sorry, what was the nature of this fraud, please? How did the casino use your banking details to buy, for instance? I wish I understood better, but I feel I need your help for that.
Dobro jutro. Želeo bih da znam da li je još nekome administracija uskratila bonuse (bez ikakvog razloga), tako da ne mogu da trošim bodove, jer imam mnogo
Hey, I see there's a problem with the bonuses. Unfortunately sometimes this can happen and it is not an isolated case. Also, have you tried asking more questions about what they told you? Sometimes it's also because the player often takes bonuses and doesn't deposit in between, which is quite important. Sometimes, on the other hand, you manage to win maybe a couple of bonuses and the casino restricts the player from them.
Do you know anything more?
Dobar dan, tražio sam povlačenje 5. i kakva slučajnost da ga na dan uplate poništavaju zbog problema sa dobavljačem, nešto što ne razumem jer ako uplatim u kazino, sam kazino mora izvrši uplatu meni, pričam sa njima i ništa, ni oni ništa ne rešavaju, ponovo tražim povlačenje i naravno sada moram da čekam još par dana! I dalje mi kažu da sam zahvaljujući meni dobio novac da dobavljač ponekad izgubi novac, ja želim svoj novac jer je dobra suma i želim što pre rešenja
Hello there.
May I ask what you mean due to the supplier issue? Does it mean that your payment provider rejected the payment, perhaps?
Have you checked with your bank?
Please let us know how it goes, for sure, and if there is no movement at all, we'll try to intervene.
Zdravo, pa ne znam, po njima je provajder odbio uplatu, nisu mi naveli nikakve razloge, njihova fraza je bila možda nestalo struje ili ko zna, ali moramo da počnemo ispočetka, ništa, juče sam ponovo zatražio povlačenje i rekli su mi da sada moram ponovo da čekam, ali dođe vikend i prestaje do ponedeljka, takođe su mi rekli ili možete da otkažete i igrate novac, a ja sam im rekao ne da sam čekao 5 dana za novac koji sam im rekao da mi je potreban jer je to dobra suma koja bi dobro došla za moju kuću, a oni kažu da morate čekati i moliti se da se ne poništi, ako mi možete pomoći
Hello,
It sounds like the casino is using a 3rd party company to handle the financial transactions, which, as you correctly pointed out, should not be any player's concern.
May I know what withdrawal payment option you opted for? Perhaps asking your payment provider about rejected transactions might bring up some clues.
Just do not play with the money, please. Does the casino allow you to set gambling limits? If so, you may use the tool to prevent losing the money.
For now though, I fear we have to give the casino some time to deal with the matter. Update us regularly, please. We will be here.
Ne, samo želim da podignem novac, a ne da ga igram. Danas, 10., još nisam dobio, pošto su poništili isplatu i samo mi govore da je možda provajder izgubio internet ili struju ili šta već. Isplata je izvršena istom karticom koju sam koristio za uplatu. Pre ovoga su mi odgovarali dobro i brzo, sada mi odgovaraju loše i sporo. Moram sada da prikupim to povlačenje i zaboravim na sve.
Have you tried to contact your bank regarding all this, though?
It should be a good move to do, and if you see that it is still going nowhere, let us know, please, and we will try to intervene.
Ako mi banka kaže da nemaju pojma o prihodima, da ništa nisu demantovali, kazino želi da otkažem i potrošim novac, ali ja ne želim da otkažem, želim da prikupim svoj novac i zaboravim na njih pošto se igraju samo sa ljudima, primaju svoje depozite, mi zaslužujemo da dobijemo naše nagrade, molim vas pomozite mi jer je prošlo skoro 9 dana a da nisam prikupio nešto što je moje.
Ali sada ulazim i od 9. sam napravio snimak ekrana sada mi kaže da zatražim povlačenje 1. septembra 2025. Treba mi vaša pomoć i da dobijem svoj novac, molim vas
I suggest you leave the balance intact, collect as many screenshots, email, or any other infrmational stuff, and submit the complaint at once.
Please start with this green link 👈👈 Follow the questions, respond appropriately, and when you reach the point where you need to explain the matter, please do so as best you can.
It should not take much time to review the issue afterwards by our specialists, I hope.
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