Well, that would make me a bit angry to say in the first place. What payment method are you trying to withdraw ? When your account seems to be fine and the casino can't tell you anything, it seems a little strange to me.
However, as I mentioned, if 14 days pass and nothing moves forward, then I would recommend filing a complaint.
Anyway, have you made a new withdrawal ?
Pa opet mi je poništeno povlačenje, ne kažu mi ni razlog, prošlo je više od 14 radnih dana, između prosle nedelje sam odigrao 100 evra od povlačenja i osvojio više novca, tako da imam 2 isplate, ali ljudi su prevaranti, kažu istu stvar, molim vas da mi moj novac kaže šta da radim
If it has been more than 14 days since you failed to withdraw the money then I would recommend lodging a complaint.
You can do so here on this link and we will see if our team can help you.
I also wanted to ask why your withdrawal was cancelled but I see that casino hasn't told you anything and apparently doesn't communicate with you. Then I think the complaint is a good step.
Of course, if you don't know what to expect from this process, then I'll attach a guide that might tell you more and give you information about the whole procedure.
Are you in?
Hei.
I also want to share my experiences with this casino even though i wrote an review and made a complaint. I registered there because I saw the high score and thought this is a serious, trustable casino. They have a lot of games and high bonuses.
However when it comes to withdrawals they really act strange. I have been waiting for it for 11 days now. Since the first day of withdrawaling i asked in live chat to get verified. They always told me its not needed and that my withdrawal is fine. After 10 days the section to verify was usable. Now i need to wait for many days again to get verified and no money in sight.
However. If you read this and want to play in this casino -better DONT. Its just frustrating and nervewrecking running after the winnings...
Zdravo, čekam 7 radnih dana na svoju prvu isplatu. Već sam se prijavio za 3 isplate, a još jedna tek dolazi. Samo me odlažu.
So. Have you already recived money from them?
Yeah.... its just frustrating af...
I da li ste uspeli da se verifikujete?
Hei.
I also want to share my experiences with this casino even though i wrote an review and made a complaint. I registered there because I saw the high score and thought this is a serious, trustable casino. They have a lot of games and high bonuses.
However when it comes to withdrawals they really act strange. I have been waiting for it for 11 days now. Since the first day of withdrawaling i asked in live chat to get verified. They always told me its not needed and that my withdrawal is fine. After 10 days the section to verify was usable. Now i need to wait for many days again to get verified and no money in sight.
However. If you read this and want to play in this casino -better DONT. Its just frustrating and nervewrecking running after the winnings...
Hey!
I know such an experience does not fit well in its safety rating. To be completely honest, its "high score" reflects the fairness or likeness with which players will be treated fairly. Frankly, withdrawal, speed, and verification effectiveness are aspects kept outside this rating simply because such procedures vary quite a lot.
So far, we have not found a fair way to generalize personal experience, thus, to cover these important aspects, the user reviews plus the complaints cover this space.
Honestly, what you described sounds like a real mess, and I'd like to thank you for sharing that.
Though I'm convinced this casino pays eventually, I would also prefer to skip this horror. 🙁
Zdravo, čekam 7 radnih dana na svoju prvu isplatu. Već sam se prijavio za 3 isplate, a još jedna tek dolazi. Samo me odlažu.
Hello.
Have you also come across a verification delay like the other player?
Let's hope this is all kind of temporary trouble. However, I can't figure out whether any of the withdrawals you mentioned have made it through.
Feel free to update us, please. If you struggle, we are here to help.
Još uvek nisam primio nikakvu uplatu i ne postoji način da to bilo gde proverim. Čekam prvo traženo povlačenje za 7 dana
Čet vam uvek govori da ne morate da se verifikujete i da je sve u redu. Ali ako onda morate da se verifikujete nakon što ste zauvek čekali na isplatu, to je šala 😅 Zaista sam molio da budem verifikovan svaki dan, ali su rekli ne svaki put, samo kada je to trebalo finansijskom odeljenju. Kasnije su rekli "uvek možete da se verifikujete" Morao sam da proverim posle 11 dana, još uvek čekajući potvrdu - danas je 14. dan
Zato insistirajte na tome ako je moguće, trebalo je da napravite snimke ekrana razgovora
Vau, već 14 dana? Mislim da nije ispravno kako se to radi. Koliko je to za vas?
Ovo je 8. dan i još uvek ne vidim ništa niti promene u isplatama... ako neko može da mi pomogne...
Čekam povlačenje sa Spinange od 10. marta, sveetbonanza mi je rekla da će trajati 3 dana, pa do 5 pitam i kaže mi da ima kašnjenja u finansijskom odeljenju, to je 490 evra i još 100 ali bojim se da to neću učiniti nikad ne vidim na mom računu, odlažu me svakodnevno
Ovo je 8. dan i još uvek ne vidim ništa niti promene u isplatama... ako neko može da mi pomogne...
That must be really hard, but you did what you could, I'd say. For now, stick with the complaint. Frankly, there is still some time left for the casino.
Yet, I hope money will make it through sooner than later! 🤞
Čekam povlačenje sa Spinange od 10. marta, sveetbonanza mi je rekla da će trajati 3 dana, pa do 5 pitam i kaže mi da ima kašnjenja u finansijskom odeljenju, to je 490 evra i još 100 ali bojim se da to neću učiniti nikad ne vidim na mom računu, odlažu me svakodnevno
Well, I'm sorry to see another player facing delayed payment!
As you can see, others are in the same situation, in my opinion, something is happening with the casino.
But frankly, for now, there is little we can do. As you probably don't know, we allow casinos 14 full days to fulfill the payout. With a stroke of luck, I pray the complaint won't be necessary, but it never hurts to be prepared, right?
In any case, kindly browse these instructions 👈
We shall see what comes next. 🤞
Zar niko zaista ništa ne može da učini da ovaj kazino može da ustane i plati svoje mušterije? Žao mi je što moram da kažem da sam prevaren.
As Radka said, our team will try to help you, so I wouldn't be sceptical yet. I firmly believe that everything will work out and be fine and the casino will do the right thing in the end.
ok, sačekaj ovih 14 dana i ako ništa ne vidim javiću ti
Jedna služba za korisnike kaže da su od spinange zatražena dokumenta radi verifikacije, a druga kaže da još ništa nije zatraženo. Takođe ne mogu nigde da učitavam dokumente. Isplate i verifikacija nikada nisu bili tako loši u kazinu.
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