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Spinpirate Casino - opšta diskusija (strana 2)

pre 1 godinu od Isco33
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pre 1 godinu

It's because I made a deposit in both casinos.

In Scatterhall and here, I just wanted to make sure both deposits are being taken care off.

The deposit is meant to be instant, that's why it's called Instant Bank Transfer.

In all other casinos, the same deposit method is crediting my account the deposit within seconds.

My bank confirmed that the money has reached the recipient, so I am not sure why you still have not received it.

It's slightly annoying since I was planning to play today Friday, my only day off.

Anyway, I hope it's fixed soon, and you credit my account ASAP, thank you for your help.

slickfox7
pre 1 godinu

Hi slickfox7,

My apologies. I missed to check that you have an account in both brands. The Finance Team is working in investigating the issue.

I understand how frustrating it can be to not see your funds reflected in your account as expected, and I assure you that our Finance team is working diligently to resolve this issue as quickly as possible.

Please know that we take these matters very seriously, and we are committed to ensuring that our users have a seamless and enjoyable experience on our platform. I apologize again for any frustration or inconvenience this may have caused you, and I appreciate your patience and understanding while we work to resolve this matter.

If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We are always here to help.

Thank you for your understanding.

Spinpirate

Spinpirate Casino
pre 1 godinu

Zdravo dragi Spinpirate Casino,


možete li videti kada će moje treće povlačenje biti obrađeno?

isco33


od srca hvala

Automatski prevedeno:
Isco33
pre 1 godinu

Hi Isco33,

Please be informed that all withdrawals are processed from Monday to Friday. Unfortunately, we do not process any withdrawal requests on weekends or public holidays.

Rest assured that if you have made a withdrawal request on a weekday, our team will process it as soon as possible, and it should reflect in your account within the next few business days.

However, if you have made a request on a weekend, we kindly ask for your patience until the next business day, which is usually on Monday, when our team will resume processing all withdrawal requests.

If you have any further concerns or questions, please feel free to let us know, and we'll be happy to assist you.

Thank you for your understanding.

Best regards,

Spinpirate


Spinpirate Casino
pre 1 godinu

Ok , znači u ponedeljak ću dobiti sledeći ?

Novac još nije stigao na moj bankovni račun, ni prva ni druga uplata

Automatski prevedeno:
Spinpirate Casino
pre 1 godinu

Dobro jutro dragi Spinpiratecasino, moja treća isplata čeka duže od neizmirene, da li će biti obrađena i isplaćena danas? Bio bih vam veoma zahvalan na pomoći

Korisničko ime Isco33

Automatski prevedeno:
Spinpirate Casino
pre 1 godinu

Zdravo? Molim vas dajte kratku reakciju

Isco33

treća isplata od 500 € čeka duže nego na čekanju

Automatski prevedeno:
Isco33
pre 1 godinu

Dear Isco33,

I hope this message finds you well. I wanted to follow up regarding your recent inquiry about payments. I apologise for the delay in responding to your message. Please note that payments are only processed Monday through Friday.

As today is Monday February 27th, our team will continue to process payments as usual. I apologise again for any inconvenience this delay may have caused and appreciate your patience.

If you have any further questions or concerns, please don't hesitate to reach out to us. We are always happy to assist you.

Best regards,

Spinpirate

Spinpirate Casino
pre 1 godinu

Bilo bi lepo znati da se i danas prihvata i isplaćuje

Automatski prevedeno:
Isco33
pre 1 godinu

Da li već imate prvu isplatu na svom računu?

Automatski prevedeno:
pre 1 godinu

Zdravo Spinpirate, i ja sam čekao isplatu od 24. februara. Moj nalog je verifikovan i odložen sam samo u ćaskanju uživo. Molim za brzu uplatu, jer imam još neki kredit koji treba da se isplati!!!

Automatski prevedeno:
Mrlois147
pre 1 godinu

Dear Mrlois147,

I hope this message finds you well. I wanted to reach out and inform you that we have experienced some system issues that have caused a backlog in our payout processing. However, please be assured that our team is working diligently to resolve the issue and get everything back on track as soon as possible.

I also want to clarify that from the moment of withdrawal, it can take up to 24 hours to enter the processing stage, depending on the time of withdrawal. Once in processing, the payment is sent to the payment system for payout, and bank transfers can take anything from 1-5 business days.

Rest assured that your payment will be sent out to you very soon.

We apologise for any inconvenience and would like to thank you for choosing our casino, and we hope that you will continue to enjoy the wide range of games and services we have to offer. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

Spinpirate


Isco33
pre 1 godinu

Zdravo, da li već imate neku uplatu na svom računu? I ja čekam jednog

Automatski prevedeno:
Spinpirate Casino
pre 1 godinu

Zdravo,

Kada sve ovo pročitam ovde, zaista se sumnjate zašto vaš kazino ima takve probleme sa isplatama. U ponedeljak sam dobio potvrdu da je moja isplata odobrena, sada sam zaista uzbuđen kada ću imati ovaj novac na svom računu. Možda mi možete reći da li je već prenet? Znam to iz drugih kazina drugačije. Nakon što je povlačenje obrađeno i odobreno, novac je bio na računu istog dana ili najkasnije sledećeg dana. Mora postojati razlog zašto imate samo probleme, kao što mnogi korisnici pišu.

Automatski prevedeno:
pre 1 godinu

„SISTEMSKI PROBLEMI" HAHAHHAHA


Sjajna šala.

Automatski prevedeno:
Gretche70
pre 1 godinu

Dear Gretche70,

I hope this message finds you well. I wanted to confirm if the username you use in Guru is the same as the one you use in our casino. If it is the same, then I am pleased to inform you that a payment of €250 was made to your account on February 27th.

Additionally, I would like to clarify the withdrawal process. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time of withdrawal. After entering the processing stage, the payment is sent to the payment system for payout, and bank transfers can take anywhere from 1-5 business days.

We apologise for any inconvenience and would like to thank you for choosing our casino, and we hope that you will continue to enjoy the wide range of games and services we have to offer. If you have any further questions or concerns, please do not hesitate to contact us.

Thank you for choosing our casino, and we look forward to serving you again in the future.

Best regards,

Spinpirate

Spinpirate Casino
pre 1 godinu

Zdravo

Hvala vam na informacijama, profit je upravo pripisan na moj račun

Automatski prevedeno:
pre 1 godinu

Zdravo,

imaju isti problem. Uslovi i odredbe jasno navode da se uplate obrađuju u roku od 1-2 radna dana. Čekam 4 radna dana da moja prva isplata bude prihvaćena. Moj nalog je u potpunosti verifikovan i stoga ne razumem zašto moja isplata nije obrađena, posebno zato što na računu još uvek ima 2000 evra koje još treba da se isplati.


Korisničko ime: Saint90


I da, takođe imam nalog u kazinu vašeg partnera sa istim korisničkim imenom.

Automatski prevedeno:
Saint90
pre 1 godinu

Hello Saint90,

I would like to sincerely apologize for the delay in sending out your payment. I understand that this has caused you inconvenience and frustration, and I want to assure you that we are working to resolve the issue as quickly as possible.

Please rest assured that your payment will be sent out either today or tomorrow. We value your business and appreciate your patience and understanding in this matter.

Thank you for bringing this to our attention and once again, please accept our apologies for any inconvenience caused.

Best regards,

Spinpirate

pre 1 godinu

Zdravo,

imaju isti problem. Uslovi i odredbe jasno navode da se uplate obrađuju u roku od 1-2 radna dana. Čekam 4 radna dana da moja prva isplata bude prihvaćena. Moj nalog je u potpunosti verifikovan i stoga ne razumem zašto moja isplata nije obrađena, posebno zato što na računu još uvek ima 2000 evra koje još treba da se isplati.


Korisničko ime: Saint90


I da, takođe imam nalog u kazinu vašeg partnera sa istim korisničkim imenom.

Automatski prevedeno:
pre 1 godinu

Honestly, I'm glad the casino reacts to players requests here, but if they say 1-2 working days and you've been waiting for 4 working days, it's not such a big deal. I know about fair casinos where it takes much longer.

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