Spins Heaven Casino - opšta diskusija (strana 3)

Does it still say on your withdraw that you can cancel it? If so then they definitely not even started the procedure

I'll just going on live chat every day to chase them up... someone needs to message Nolimit city and hacksaw gaming and ask why they let these dodgy casinos use their games

Yeah. But on your withdrawel bit. Does it still say cancel request? If it does then it means they not even started the process . I'm surprised your still on chat. They have blocked alot of people on that cause they don't want to discuss withdrawels

Yes it still says I could cancel, I haven't pressed it because they'd probably do it then say it's back to 21 days. Have you ever had a reply from any emails . I left a review on trust pilot and they just put please contact us to discuss the issue

Shouldn't say cancel after all this time. They clearly not even looked into your withdrawel yet. And that is a point you need to make to them next on chat.

No I've not had reply. It's like the email box on there don't even exist

Take a look at this. No valid license. I’ve also been waiting 3 weeks now for my withdrawal. It’s a joke. Still in a reversible state too. No response to emails

Yeah, I can confirm that according to our info, the casino is unlicensed. I'm sorry you too are having a hard time there... Would a UKGC-based casino be a better choice? I bet it would...

Don't you have contacts at the game providers and ask them why they let all these casinos use their games ?

No, I'm sorry. However, you as a player may try to ask this question.

There’s currently 5 open complaints on here regarding no withdrawal being issued to anyone. One person is on working day 31 which is very concerning. This is really theft at its finest and I hope some real hard investigations take place because they can’t get away with this.

I was thinking, if anyone is interested in browsing, I just want to add a link to the complaint section:

https://casino.guru/complaints/all

Add the casino name and the list will appear.

First of all, the complaint must reach the end of the line, so it is sometimes a longer procedure.

I have been waiting for a withdrawal for 4 days only but on their withdrawal info it states 24-48 hours? I have contacted chat but they say 14-21 days. We will wait and see but I am not holding out much hope. I will keep you updated.

I think the 6.3/10 needs downgrading to atleast a 1 or 2.

6.3 indicates to many people that it's above average, which it clearly isn't.

No license

No paying out of winnings

Clearly a scam site.

It would be nice if such deadlines were always met. The reality may differ as you see. 🙁 When we are helping players with delayed payments, we always try to consider all associated aspects of the issue.

However, saying 14-21 days is like an explosion... Did they explain the delay, please?

This is a significant delay because our Complaint Team considers 14 days to be the maximum amount of time that can be spent on finding a solution to pay out the player. If it is okay with you, I will be here to observe your progress. Keep us posted. 🙏

Well, I understand where this idea comes from, but this is not how the calculation works. Let me help with that. A great start is "the Safety Index explained" created separately for each casino:

https://casino.guru/spins-heaven-casino-review#tab=js-tab-reputation

It is actually below average, by the way.

The Safety Index, for example, refers to a probability that you will get your winnings out from the casino. It is not about the good or bad—it's probability.

Missing licenses are included; don't worry. Further details are always announced in the text under the brief overview

"The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology"

It is quite complex, to be honest. 🙂

They don't explain it as a delay. They just say 7 to 21 days but loads on review pilot has waited months and still nothing

I been waiting since 20th Feb

Communication is terrible. I've been thrown of chat the whole 7 times I've tried to talk. No respond to any emails. I mean. Is the site just run by robots? My friend waited 9 weeks and no withdrawel. Don't think any of us will see any money!!

So today is 25 days and this is today's excuse

All a bunch of lies. My friend keeps getting that message. She's waited 9 weeks now